Passengers of Sky Angkor Airlines who have experienced a flight cancellation or delay have a legal right to compensation. Under EU 261, an airline is obliged to compensate passengers if there’s a significant disruption. Here, we will look at your rights and the actions you need to take to receive the compensation you have a right to from the airline.
Sky Angkor Airlines Flight Delay or Cancellation Compensation
Before claiming the Sky Angkor Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Sky Angkor Airlines Compensation for Flight Delay
In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you reach your final destination.
Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation depends on several factors, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always receive compensation for every flight delay. Sky Angkor Airlines is not obliged to compensate passengers when extraordinary circumstances outside their control happen. This includes severe weather conditions, problems at the airport, or air traffic controller strikes. In these instances, you will usually not be given compensation as it is not the airline’s fault.
Sky Angkor Airlines Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines have to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two factors: the flight distance and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Sky Angkor Airlines is not obliged to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Sky Angkor Airlines Flights Covered By EU 261/2004?
EU 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Sky Angkor Airlines is not a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Sky Angkor Airlines
If your travel plans have been affected by a flight delay or cancellation with Sky Angkor Airlines, it’s essential to understand that you might be entitled to compensation under EU laws. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will make every effort to secure your compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re owed. You may have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Sky Angkor Airlines goes the extra mile to support passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Sky Angkor Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Sky Angkor Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Sky Angkor Airlines arranges hotel accommodation. This also covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Sky Angkor Airlines cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This flexibility is essential for minimizing travel interruptions and supporting passengers to manage unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Sky Angkor Airlines shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Sky Angkor Airlines shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Sky Angkor Airlines shall help in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
16.06.202512:20 | Sky Angkor 171 | Cairo (CAI) Al Ain (AAN) | delayed | Claim Refund |
06.06.202510:30 | Sky Angkor 172 | Al Ain (AAN) Cairo (CAI) | delayed | Claim Refund |
31.05.202519:25 | Sky Angkor 207 | Cairo (CAI) Tabuk (TUU) | delayed | Claim Refund |
22.05.202521:50 | Sky Angkor 208 | Tabuk (TUU) Cairo (CAI) | delayed | Claim Refund |
21.05.202509:35 | Sky Angkor 673 | Bangkok (BKK) Phnom Penh (PNH) | cancelled | Claim Refund |
19.05.202517:50 | Sky Angkor 172 | Al Ain (AAN) Cairo (CAI) | delayed | Claim Refund |
17.05.202519:25 | Sky Angkor 207 | Cairo (CAI) Tabuk (TUU) | delayed | Claim Refund |
15.05.202516:05 | Sky Angkor 192 | Istanbul (SAW) Cairo (CAI) | delayed | Claim Refund |
09.05.202510:30 | Sky Angkor 172 | Al Ain (AAN) Cairo (CAI) | delayed | Claim Refund |
07.05.202516:05 | Sky Angkor 192 | Istanbul (SAW) Cairo (CAI) | delayed | Claim Refund |
04.05.202516:05 | Sky Angkor 545 | Yerevan (EVN) Brussels (BRU) | delayed | Claim Refund |
