Handling flight problems can be quite upsetting. However, the good news is that the European Union has laws to support travelers when things don’t go as planned. If you’re taking a plane in the EU, it’s wise to know about these regulations. They can come in handy if your flight goes off course.
Understanding your rights can make dealing with travel problems much easier. While it won’t get you to your destination quicker, it can help you feel less stressed when things go wrong.
Passenger Rights under EU Regulation 261/2004
If your flight faces disruptions in the EU, you’ll get aid. EU laws ensure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- A different flight option
- Compensation to make up for the inconvenience
Don’t forget to inquire with airline workers about these things if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.
La Compagnie Flight Delay Compensation
Travel setbacks from La Compagnie can be really annoying. However there’s a bright side: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could be eligible for up to €600 per person. What is important is when you arrive, not when you leave. So pay attention to your arrival time if you want to seek flight delay compensation.
How much you get depends on your flight distance. A short flight won’t get you as much money as a long one, even if they’re both delayed equally.
Interested in learning exactly how much you could get? Take a look at the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
La Compagnie Flight Cancellation Compensation
Europe has laws to assist you if your flight is cancelled. Here’s the important information:
If your flight is cancelled less than two weeks before your planned travel date, you might get compensation up to €600. However, there’s a condition – the airline can avoid paying if they offer you an alternative flight that aligns closely with your original schedule.
The airline can avoid paying you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board a different flight from the airline, you can still get compensation. What matters most is when you reach your final destination.
Your potential compensation is based on a couple of points:
- How far you’re flying
- The delay in your arrival
As a result, even if the alternative flight is delayed, you might still get some compensation.
Refer to the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from La Compagnie
It’s crucial to be aware of how to claim the compensation you’re eligible for under EU Regulation 261/2004. Here’s the process:
- Complete our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will do our best to get you your compensation. You only pay us if we win your case.
Remember that you’re entitled as a passenger to claim compensation for a cancelled or delayed flight. No matter whether your flight was delayed as a result of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you qualify for compensation.
Which La Compagnie Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They cover every flight leaving a European Union member state airport and to all flights arriving at a European Union member state airport if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also cover airlines from Norway, Switzerland, and Iceland. This means when you travel with any airline within, to, or from Europe, you most likely have these rights. It’s important to know about these regulations – they’re there to support you if something goes wrong with your flight. They make sure you’re not abandoned when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
La Compagnie isn’t always responsible when flights are delayed or cancelled. Occasionally, situations arise that the airline has no control over, like severe weather conditions or unforeseen issues.
For example, if there’s unexpected severe weather, an urgent situation at the airport, or air traffic controllers go on strike, La Compagnie cannot be held accountable. These are called “extraordinary circumstances” that the airline has no control over.
When these events take place, you likely won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues come up.