Coping with flight disruptions can be very annoying. However, the positive thing is that the European Union has regulations to assist travelers when things go wrong. If you’re flying in the EU, it’s a good idea to be aware of these regulations. They can come in handy if your flight is disrupted.
Knowing what you’re entitled to can make managing travel complications much easier. While it won’t make your flight go any faster, it can help you feel less stressed when things go wrong.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Food and drinks
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the trouble
Remember to inquire with airline staff about these entitlements if your plans change. They have to tell you about your rights when there’s a significant delay or cancellation.
Hi Fly Flight Delay Compensation
Travel setbacks from Hi Fly can be very frustrating. However there’s a silver lining: if you’re delayed for more than three hours because of the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are on your side. You could get up to €600 per person. What matters is when you land, not when you depart. So pay attention to your arrival time if you want to seek flight delay compensation.
The amount you receive depends on the length of your journey. A brief trip won’t yield as much as a long one, even if they’re both delayed the same amount of time.
Interested in learning exactly how much you could get? Check out the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Hi Fly Flight Cancellation Compensation
The European Union has laws to protect you if your flight is cancelled. Here’s what you should know:
If your flight is cancelled less than two weeks before your scheduled departure, you could be eligible for compensation as much as €600. But keep in mind – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t mess up your plans too much.
The airline can avoid paying you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept another flight from the airline, you can still receive compensation. The most important thing is when you reach your final destination.
How much money you might get depends on two things:
- How far you’re flying
- The time difference between the scheduled and actual arrival
As a result, even if the alternative flight is delayed, you might still get some compensation.
Look at the following table to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Hi Fly
It’s important to be aware of how to claim the compensation you deserve under EU Regulation 261/2004. Here’s how to do it:
- Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws thoroughly and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed due to operational reasons or technical issues, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you have a right to compensation.
Which Hi Fly Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They cover any flight taking off from an airport in an EU member state and to all flights arriving at an airport in an EU member state when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline to, from, or within Europe, you probably have these rights. It’s helpful to be aware of these laws – they’re in place to assist you if something goes wrong with your flight. They guarantee you’re not left on your own when your travel plans don’t work out.
When You Are Not Entitled to Compensation
Hi Fly is not always responsible when flights are delayed or cancelled. At times, situations arise that the airline can’t control, like really bad weather or unexpected problems.
For instance, if there’s an abrupt major weather event, an emergency at the airport, or air traffic controllers go on strike, Hi Fly is not liable. These are called “extraordinary circumstances” that the airline has no control over.
When these events take place, you probably won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
31.05.202514:00 | Hi Fly 251 | Jeddah (JED) Chateauroux (CHR) | delayed | Claim Refund |
24.05.202520:25 | Hi Fly 976 | Paris (CDG) Dzaoudzi (DZA) | delayed | Claim Refund |
22.05.202520:25 | Hi Fly 976 | Paris (CDG) Dzaoudzi (DZA) | delayed | Claim Refund |
19.05.202509:25 | Hi Fly 979 | Dzaoudzi (DZA) Nairobi (NBO) | delayed | Claim Refund |
