Passengers of Grant Aviation who have experienced a flight cancellation or delay have a legal right to compensation. According to EU 261/2004, an airline is obliged to compensate passengers when there is a significant disruption. Here, we will look at your rights and the steps you need to take to get the compensation you deserve from the airline.
Grant Aviation Flight Delay or Cancellation Compensation
Before claiming the Grant Aviation compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Grant Aviation Compensation for Flight Delay
According to UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your destination airport.
Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation is determined by various criteria, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not always be compensated for every flight delay. Grant Aviation is not obliged to provide compensation when extraordinary circumstances outside their control arise. This includes severe weather conditions, problems at the airport, or air traffic controller strikes. In these cases, you will usually not be given compensation as it is not the airline’s fault.
Grant Aviation Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines must notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two factors: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Grant Aviation isn’t required to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Grant Aviation Flights Covered By EU 261/2004?
EU Regulation 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Grant Aviation isn’t a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Grant Aviation
If your travel plans have been affected by a flight delay or cancellation with Grant Aviation, it’s essential to understand that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will make every effort to get you your compensation. You only pay us if we win your case.
These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. There may be plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Grant Aviation goes the extra mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Grant Aviation is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Grant Aviation offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Grant Aviation provides hotel accommodation. This also covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Grant Aviation cancels a flight, passengers can choose to get a full refund or rebook on another flight. This option is essential for minimizing travel inconveniences and assisting passengers to handle unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Grant Aviation shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Grant Aviation will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Grant Aviation shall help in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.