Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in such situations. According to EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. Passenger Rights Under EU 261/2004 EU Regulation 261 is the legislation that deals with the rights of air passengers. In particular, this law covers diverse cases, such as flight cancellations, delays, rebooking, etc., and obligates airlines to resolve individual cases with fairness and care. If the situation occurs due to the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article. Right to Compensation European Union Regulation 261 includes rules regarding the process of compensation, including assistance for passengers who suffered from air travel disruptions. In particular, the amount of compensation you can expect to receive is up to 600 euros per person. This sum ranges, according to your circumstances. Compensation for Flybondi Flight Cancellation First and foremost, passengers need to know that the airline is required to notify them about the cancellation of their flight. In case the airline notifies you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros. At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be eligible for compensation. The table below shows the airline’s obligations according to the duration of the delay: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Compensation for Flybondi Flight Delay When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or an alternative flight to the final destination. Furthermore, in such situations, the airline is also required to provide a passenger with food, drinks, and accommodation. See key information on compensation in the table below: Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance€0€250€250All flights up to 1500 km€0€400€400All flights between 1500 km and 3500 km€0€400€400All intra-EU flights over 3500 km€0€300€600All non-EU flights over 3500 km Right to Care Right to Care refers to a specific aspect of EU Regulation 261/2004, which sets out common rules on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding. The “Right to Care” under EU261/2004 obliges airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include: Food and drinks appropriate for the waiting time Hotel accommodation if an overnight stay becomes necessary Transport between the airport and the place of accommodation Two free phone calls, emails, or faxes Upgrading and Downgrading When a passenger gets an alternative flight, it is good to understand upgrading and downgrading the flight’s class. In situations, when the airline provides you with an upgraded class (for example, you had Economy but were upgraded to Business class), you won’t have to pay extra for this service. Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you have a right to get reimbursement. Here, it is worth mentioning that the amount of compensation is entirely based on the distance of a flight: 30% of the flight tickets cost for a 1,500 km distance or less; 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance; 75% of the ticket price for flights with a 3,500+ km distance. Consider that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU. When Are You Not Entitled to Compensation? Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows: Bad weather conditions and natural disasters; Political circumstances (related security risks, terrorist attacks); A collision of the aircraft and foreign objects (birds, for instance); Unruly or very ill passengers; Strikes (that are not caused by the airline’s crew). Furthermore, if the airline might have been able to do something to prevent problems with the flight and failed to handle the situation, you might be entitled to compensation. Which Flights are Covered by EU 261/2004? European Union Regulation 261 applies to all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. Nevertheless, Flybondi isn’t a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU. ItineraryCovered by EU 261Flights departing from the EU airports✔️ YesFlights arriving at the EU airports❌ No How to Claim Flybondi Compensation Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should understand the steps to claim compensation. To apply for compensation, follow these steps: Complete our form. You’ll need to provide details such as your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will strive to secure your compensation. You are only charged if we win your case.