Flybondi Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. Under EU 261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

EU Regulation 261 is the regulation that deals with air passengers’ rights. In particular, this law covers different situations, including delays, flight cancellations, rebooking, etc., and obligates airlines to resolve individual cases with fairness and care. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.

Right to Compensation

European Union Regulation 261 contains regulations concerning the process of compensation, including aid to travelers who suffered from issues with flights. Specifically, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, according to your specific case.

Compensation for Flybondi Flight Cancellation

First and foremost, passengers should be aware that the airline is required to notify them about the flight cancellation. If the airline informs you less than fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the original flight was supposed to, the passenger might be eligible for compensation. The table below shows the airline’s obligations based on the duration of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for Flybondi Flight Delay

When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or an alternative flight to the final destination.

Furthermore, in such situations, the airline also must provide a passenger with refreshments, meals, and accommodation. See key information about compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care refers to a specific aspect of European Union Regulation 261/2004, which sets out common rules on assistance and compensation for travelers in cases of long delays, denied boarding, or flight cancellations.

The “Right to Care” under EU261/2004 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

• Snacks and drinks appropriate for the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the hotel
• Two free phone calls, emails, or faxes

Upgrading and Downgrading

In situations where a passenger gets an alternative flight, it is helpful to be aware of upgrading and downgrading the flight’s class.

In situations, when the airline provides you with a higher class (for example, you booked Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.

Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to receive reimbursement. In this case, it is worth mentioning that the amount of compensation is entirely based on the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Consider that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

Moreover, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.

Which Flights are Covered by EU 261/2004?

EU Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Flybondi isn’t a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim Flybondi Compensation

Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should be aware of the process to claim compensation. To apply for compensation, follow these steps:

1. Complete our form. You’ll need to provide details like your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will do our best to get you your compensation. You only pay us if we win your case.

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