Passengers of Eastar Jet who have experienced a flight delay or cancellation have a legal right to compensation. According to EU 261, an airline is obliged to compensate passengers when there is a significant disruption. In this article, we will look at your rights and the actions you need to take to get the compensation you have a right to from the airline.
Eastar Jet Flight Delay or Cancellation Compensation
Before claiming the Eastar Jet compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Eastar Jet Compensation for Flight Delay
In line with UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you land at your destination airport.
Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you might not be compensated for every flight delay. Eastar Jet isn’t required to compensate passengers when extraordinary circumstances beyond their control happen. This covers severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these cases, you will usually not be compensated as it is not the airline’s fault.
Eastar Jet Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to inform passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two criteria: the flight distance and the length of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Eastar Jet isn’t required to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Eastar Jet Flights Covered By EU 261/2004?
EU 261 covers all flights departing from EU airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Eastar Jet isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Eastar Jet
If your travel plans have been affected by a flight cancellation or delay with Eastar Jet, it’s essential to know that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws thoroughly and will do our best to get you your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. You might have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Eastar Jet goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Eastar Jet is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Eastar Jet offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Eastar Jet arranges hotel accommodation. This includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Eastar Jet cancels a flight, passengers have the option to receive a full refund or rebook on an alternative flight. This option is crucial for minimizing travel inconveniences and helping passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Eastar Jet will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Eastar Jet shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Eastar Jet will assist in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
18.06.202505:20 | EASTAR JET 692 | Shanghai (PVG) Jeju (CJU) | delayed | Claim Refund |
17.06.202515:15 | EASTAR JET 613 | Seoul (ICN) Tokyo (KIX) | delayed | Claim Refund |
17.06.202514:40 | EASTAR JET 643 | Seoul (ICN) Fukuoka (FUK) | delayed | Claim Refund |
15.06.202515:15 | EASTAR JET 613 | Seoul (ICN) Tokyo (KIX) | delayed | Claim Refund |
15.06.202515:10 | EASTAR JET 603 | Seoul (ICN) Tokyo (NRT) | delayed | Claim Refund |
10.06.202511:30 | EASTAR JET 751 | Cheongju (CJJ) Dayong (DYG) | delayed | Claim Refund |
08.06.202520:55 | EASTAR JET 561 | Seoul (ICN) Ho Chi Minh (CXR) | delayed | Claim Refund |
30.05.202515:15 | EASTAR JET 613 | Seoul (ICN) Tokyo (KIX) | delayed | Claim Refund |
29.05.202520:55 | EASTAR JET 561 | Seoul (ICN) Ho Chi Minh (CXR) | delayed | Claim Refund |
26.05.202511:30 | EASTAR JET 751 | Cheongju (CJJ) Dayong (DYG) | delayed | Claim Refund |
25.05.202517:45 | EASTAR JET 581 | Seoul (ICN) Phu Quoc (PQC) | delayed | Claim Refund |
25.05.202515:15 | EASTAR JET 613 | Seoul (ICN) Tokyo (KIX) | delayed | Claim Refund |
24.05.202511:30 | EASTAR JET 751 | Cheongju (CJJ) Dayong (DYG) | delayed | Claim Refund |
23.05.202515:15 | EASTAR JET 613 | Seoul (ICN) Tokyo (KIX) | delayed | Claim Refund |
19.05.202511:30 | EASTAR JET 751 | Cheongju (CJJ) Dayong (DYG) | delayed | Claim Refund |
06.05.202515:15 | EASTAR JET 613 | Seoul (ICN) Tokyo (KIX) | delayed | Claim Refund |
