Whenever flights get cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in these situations. Under EU 261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that deals with the rights of air passengers. More precisely, this legislation covers different situations, such as delays, flight cancellations, rebooking, etc., and obligates airlines to handle individual cases with fairness and care. If the situation occurs because of the airline’s fault, any passenger who underwent certain inconveniences is entitled to receive compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 contains regulations concerning the compensation process, including aid to travelers who suffered from flight problems. In particular, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum varies, depending on your circumstances.
Compensation for Chongqing Airlines Flight Cancellation
First and foremost, passengers should be aware that the airline must inform them about the flight cancellation. In case the airline notifies you less than fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Chongqing Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes common rules on compensation and assistance to passengers in the event of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261/2004 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Food and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is helpful to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you won’t be charged additional fees for this service.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you are entitled to get reimbursement. In this case, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Chongqing Airlines isn’t a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Chongqing Airlines Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will strive to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
18.06.202522:05 | Chongqing Airlines 2048 | (YIC) Chongqing (CKG) | cancelled | Claim Refund |
18.06.202519:45 | Chongqing Airlines 2048 | Wenzhou (WNZ) (YIC) | cancelled | Claim Refund |
18.06.202517:25 | Chongqing Airlines 2047 | (YIC) Wenzhou (WNZ) | cancelled | Claim Refund |
18.06.202516:15 | Chongqing Airlines 2342 | Haikou (HAK) Chongqing (CKG) | cancelled | Claim Refund |
18.06.202514:55 | Chongqing Airlines 2047 | Chongqing (CKG) (YIC) | cancelled | Claim Refund |
18.06.202514:20 | Chongqing Airlines 2003 | Chongqing (CKG) (PKX) | delayed | Claim Refund |
18.06.202510:55 | Chongqing Airlines 2082 | Tianjin (TSN) Chongqing (CKG) | cancelled | Claim Refund |
18.06.202508:15 | Chongqing Airlines 2001 | Chongqing (CKG) (PKX) | delayed | Claim Refund |
18.06.202507:20 | Chongqing Airlines 2081 | Chongqing (CKG) Tianjin (TSN) | cancelled | Claim Refund |
16.06.202521:55 | Chongqing Airlines 2052 | Hohhot (HET) Chongqing (CKG) | cancelled | Claim Refund |
16.06.202517:10 | Chongqing Airlines 2051 | Hohhot (HET) Tongliao (TGO) | cancelled | Claim Refund |
15.06.202522:15 | Chongqing Airlines 2360 | Wenzhou (WNZ) Chongqing (CKG) | cancelled | Claim Refund |
15.06.202516:20 | Chongqing Airlines 2177 | Wenzhou (WNZ) Wanxian (WXN) | cancelled | Claim Refund |
14.06.202516:15 | Chongqing Airlines 2342 | Haikou (HAK) Chongqing (CKG) | cancelled | Claim Refund |
12.06.202510:55 | Chongqing Airlines 2082 | Tianjin (TSN) Chongqing (CKG) | cancelled | Claim Refund |
12.06.202507:20 | Chongqing Airlines 2081 | Chongqing (CKG) Tianjin (TSN) | cancelled | Claim Refund |
11.06.202522:15 | Chongqing Airlines 2360 | Wenzhou (WNZ) Chongqing (CKG) | cancelled | Claim Refund |
11.06.202522:05 | Chongqing Airlines 2048 | (YIC) Chongqing (CKG) | cancelled | Claim Refund |
11.06.202519:45 | Chongqing Airlines 2048 | Wenzhou (WNZ) (YIC) | cancelled | Claim Refund |
11.06.202517:25 | Chongqing Airlines 2047 | (YIC) Wenzhou (WNZ) | cancelled | Claim Refund |
11.06.202517:00 | Chongqing Airlines 2385 | Chongqing (CKG) Zhuhai (ZUH) | delayed | Claim Refund |
11.06.202516:20 | Chongqing Airlines 2177 | Wenzhou (WNZ) Wanxian (WXN) | cancelled | Claim Refund |
11.06.202514:55 | Chongqing Airlines 2047 | Chongqing (CKG) (YIC) | cancelled | Claim Refund |
11.06.202512:40 | Chongqing Airlines 2364 | Dalian (DLC) Linyi (LYI) | cancelled | Claim Refund |
11.06.202510:55 | Chongqing Airlines 2082 | Tianjin (TSN) Chongqing (CKG) | cancelled | Claim Refund |
11.06.202507:20 | Chongqing Airlines 2081 | Chongqing (CKG) Tianjin (TSN) | cancelled | Claim Refund |
10.06.202510:40 | Chongqing Airlines 2128 | Yinchuan (INC) Guangzhou (CAN) | cancelled | Claim Refund |
08.06.202516:20 | Chongqing Airlines 2177 | Wenzhou (WNZ) Wanxian (WXN) | cancelled | Claim Refund |
07.06.202522:15 | Chongqing Airlines 2038 | (YIC) Chongqing (CKG) | cancelled | Claim Refund |
07.06.202519:50 | Chongqing Airlines 2038 | Ningbo (NGB) (YIC) | cancelled | Claim Refund |
07.06.202517:20 | Chongqing Airlines 2037 | (YIC) Ningbo (NGB) | cancelled | Claim Refund |
07.06.202514:55 | Chongqing Airlines 2037 | Chongqing (CKG) (YIC) | cancelled | Claim Refund |
06.06.202517:00 | Chongqing Airlines 2385 | Chongqing (CKG) Zhuhai (ZUH) | delayed | Claim Refund |
06.06.202516:20 | Chongqing Airlines 2177 | Wenzhou (WNZ) Wanxian (WXN) | cancelled | Claim Refund |
06.06.202511:10 | Chongqing Airlines 2088 | (HPG) Guangzhou (CAN) | cancelled | Claim Refund |
06.06.202510:55 | Chongqing Airlines 2082 | Tianjin (TSN) Chongqing (CKG) | cancelled | Claim Refund |
06.06.202507:35 | Chongqing Airlines 2087 | Guangzhou (CAN) (HPG) | cancelled | Claim Refund |
06.06.202507:20 | Chongqing Airlines 2081 | Chongqing (CKG) Tianjin (TSN) | cancelled | Claim Refund |
05.06.202510:55 | Chongqing Airlines 2082 | Tianjin (TSN) Chongqing (CKG) | cancelled | Claim Refund |
04.06.202517:00 | Chongqing Airlines 2385 | Chongqing (CKG) Zhuhai (ZUH) | delayed | Claim Refund |
03.06.202522:15 | Chongqing Airlines 2038 | (YIC) Chongqing (CKG) | cancelled | Claim Refund |
03.06.202519:50 | Chongqing Airlines 2038 | Ningbo (NGB) (YIC) | cancelled | Claim Refund |
03.06.202517:20 | Chongqing Airlines 2037 | (YIC) Ningbo (NGB) | cancelled | Claim Refund |
03.06.202514:55 | Chongqing Airlines 2037 | Chongqing (CKG) (YIC) | cancelled | Claim Refund |
03.06.202508:15 | Chongqing Airlines 2001 | Chongqing (CKG) (PKX) | delayed | Claim Refund |
03.06.202508:10 | Chongqing Airlines 2123 | Guangzhou (CAN) Tianjin (TSN) | delayed | Claim Refund |
02.06.202507:20 | Chongqing Airlines 2081 | Chongqing (CKG) Tianjin (TSN) | cancelled | Claim Refund |
01.06.202516:20 | Chongqing Airlines 2177 | Wenzhou (WNZ) Wanxian (WXN) | cancelled | Claim Refund |
01.06.202516:15 | Chongqing Airlines 2342 | Haikou (HAK) Chongqing (CKG) | cancelled | Claim Refund |
31.05.202522:15 | Chongqing Airlines 2038 | (YIC) Chongqing (CKG) | cancelled | Claim Refund |
31.05.202521:50 | Chongqing Airlines 2032 | Changsha (CSX) Taizhou (HYN) | cancelled | Claim Refund |
31.05.202519:50 | Chongqing Airlines 2038 | Ningbo (NGB) (YIC) | cancelled | Claim Refund |
31.05.202517:20 | Chongqing Airlines 2037 | (YIC) Ningbo (NGB) | cancelled | Claim Refund |
31.05.202514:55 | Chongqing Airlines 2037 | Chongqing (CKG) (YIC) | cancelled | Claim Refund |
30.05.202522:15 | Chongqing Airlines 2360 | Wenzhou (WNZ) Chongqing (CKG) | cancelled | Claim Refund |
30.05.202514:20 | Chongqing Airlines 2003 | Chongqing (CKG) (PKX) | delayed | Claim Refund |
29.05.202516:15 | Chongqing Airlines 2342 | Haikou (HAK) Chongqing (CKG) | cancelled | Claim Refund |
28.05.202522:15 | Chongqing Airlines 2360 | Wenzhou (WNZ) Chongqing (CKG) | cancelled | Claim Refund |
28.05.202521:55 | Chongqing Airlines 2052 | Hohhot (HET) Chongqing (CKG) | cancelled | Claim Refund |
28.05.202517:10 | Chongqing Airlines 2051 | Hohhot (HET) Tongliao (TGO) | cancelled | Claim Refund |
28.05.202516:20 | Chongqing Airlines 2177 | Wenzhou (WNZ) Wanxian (WXN) | cancelled | Claim Refund |
27.05.202522:15 | Chongqing Airlines 2038 | (YIC) Chongqing (CKG) | cancelled | Claim Refund |
27.05.202522:00 | Chongqing Airlines 2334 | Qingdao (TAO) Chongqing (CKG) | cancelled | Claim Refund |
27.05.202519:50 | Chongqing Airlines 2038 | Ningbo (NGB) (YIC) | cancelled | Claim Refund |
27.05.202514:55 | Chongqing Airlines 2037 | Chongqing (CKG) (YIC) | cancelled | Claim Refund |
27.05.202510:55 | Chongqing Airlines 2082 | Tianjin (TSN) Chongqing (CKG) | cancelled | Claim Refund |
26.05.202517:25 | Chongqing Airlines 2047 | (YIC) Wenzhou (WNZ) | delayed | Claim Refund |
26.05.202510:55 | Chongqing Airlines 2082 | Tianjin (TSN) Chongqing (CKG) | cancelled | Claim Refund |
26.05.202507:20 | Chongqing Airlines 2081 | Chongqing (CKG) Tianjin (TSN) | cancelled | Claim Refund |
25.05.202522:05 | Chongqing Airlines 2048 | (YIC) Chongqing (CKG) | cancelled | Claim Refund |
25.05.202519:45 | Chongqing Airlines 2048 | Wenzhou (WNZ) (YIC) | cancelled | Claim Refund |
25.05.202517:25 | Chongqing Airlines 2047 | (YIC) Wenzhou (WNZ) | cancelled | Claim Refund |
25.05.202514:55 | Chongqing Airlines 2047 | Chongqing (CKG) (YIC) | cancelled | Claim Refund |
24.05.202521:50 | Chongqing Airlines 2032 | Changsha (CSX) Taizhou (HYN) | cancelled | Claim Refund |
23.05.202516:20 | Chongqing Airlines 2177 | Wenzhou (WNZ) Wanxian (WXN) | cancelled | Claim Refund |
23.05.202512:40 | Chongqing Airlines 2364 | Dalian (DLC) Linyi (LYI) | delayed | Claim Refund |
23.05.202512:40 | Chongqing Airlines 2364 | Dalian (DLC) Linyi (LYI) | delayed | Claim Refund |
23.05.202512:40 | Chongqing Airlines 2364 | Dalian (DLC) Linyi (LYI) | delayed | Claim Refund |
22.05.202517:00 | Chongqing Airlines 2385 | Chongqing (CKG) Zhuhai (ZUH) | delayed | Claim Refund |
22.05.202510:00 | Chongqing Airlines 2358 | Ningbo (NGB) Chongqing (CKG) | cancelled | Claim Refund |
22.05.202508:10 | Chongqing Airlines 2123 | Guangzhou (CAN) Tianjin (TSN) | delayed | Claim Refund |
22.05.202507:20 | Chongqing Airlines 2081 | Chongqing (CKG) Tianjin (TSN) | delayed | Claim Refund |
20.05.202522:15 | Chongqing Airlines 2038 | (YIC) Chongqing (CKG) | cancelled | Claim Refund |
20.05.202519:50 | Chongqing Airlines 2038 | Ningbo (NGB) (YIC) | cancelled | Claim Refund |
20.05.202517:20 | Chongqing Airlines 2037 | (YIC) Ningbo (NGB) | cancelled | Claim Refund |
20.05.202514:55 | Chongqing Airlines 2037 | Chongqing (CKG) (YIC) | cancelled | Claim Refund |
19.05.202511:40 | Chongqing Airlines 2366 | Gonggar (LXA) Chongqing (CKG) | cancelled | Claim Refund |
18.05.202522:05 | Chongqing Airlines 2048 | (YIC) Chongqing (CKG) | cancelled | Claim Refund |
18.05.202519:45 | Chongqing Airlines 2048 | Wenzhou (WNZ) (YIC) | cancelled | Claim Refund |
18.05.202517:25 | Chongqing Airlines 2047 | (YIC) Wenzhou (WNZ) | cancelled | Claim Refund |
18.05.202514:55 | Chongqing Airlines 2047 | Chongqing (CKG) (YIC) | cancelled | Claim Refund |
17.05.202512:40 | Chongqing Airlines 2124 | Tianjin (TSN) Guangzhou (CAN) | cancelled | Claim Refund |
17.05.202509:15 | Chongqing Airlines 2002 | (PKX) Chongqing (CKG) | cancelled | Claim Refund |
17.05.202508:15 | Chongqing Airlines 2001 | Chongqing (CKG) (PKX) | delayed | Claim Refund |
17.05.202508:10 | Chongqing Airlines 2123 | Guangzhou (CAN) Tianjin (TSN) | cancelled | Claim Refund |
16.05.202512:40 | Chongqing Airlines 2124 | Tianjin (TSN) Guangzhou (CAN) | cancelled | Claim Refund |
16.05.202508:10 | Chongqing Airlines 2123 | Guangzhou (CAN) Tianjin (TSN) | cancelled | Claim Refund |
15.05.202516:15 | Chongqing Airlines 2342 | Haikou (HAK) Chongqing (CKG) | delayed | Claim Refund |
13.05.202519:20 | Chongqing Airlines 2350 | Shantou (SWA) Chongqing (CKG) | cancelled | Claim Refund |
11.05.202516:20 | Chongqing Airlines 2177 | Wenzhou (WNZ) Wanxian (WXN) | delayed | Claim Refund |
