Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. According to EU261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the legislation that deals with the rights of air passengers. In particular, this law covers diverse cases, such as flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens because of the airline’s fault, any passenger who underwent certain inconveniences is entitled to get compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses rules concerning the compensation process, including assistance to people who suffered from flight problems. In particular, the amount of compensation you can potentially get is up to 600 euros per person. This sum varies, according to your specific case.
Compensation for Capital Airlines Flight Cancellation
First and foremost, travelers should be aware that the airline is required to notify them about the flight cancellation. If the airline informs you under fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger may also be eligible for compensation. The table below shows the airline’s obligations based on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Capital Airlines Flight Delay
When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline also must provide a passenger with food, drinks, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which establishes common rules on compensation and assistance to passengers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU 261 obliges airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Snacks and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is helpful to be aware of upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for instance, you had Economy but were upgraded to Business class), you will not be charged extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. Here, it’s important to note that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Capital Airlines is not a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Capital Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
12.07.202519:00 | Beijing Capital Airlines 5015 | Haikou (HAK) Zhuhai (ZUH) | Delayed | Claim Refund |
12.07.202514:10 | Beijing Capital Airlines 5105 | Shanghai (XIY) Tunxi (TXN) | Delayed | Claim Refund |
11.07.202523:05 | Beijing Capital Airlines 5907 | Hangzhou (HGH) (PKX) | Delayed | Claim Refund |
11.07.202522:35 | Beijing Capital Airlines 5136 | Hangzhou (HGH) Sanya (SYX) | Delayed | Claim Refund |
10.07.202518:55 | Beijing Capital Airlines 5084 | Sanya (SYX) An Shun (AVA) | Delayed | Claim Refund |
10.07.202514:15 | Beijing Capital Airlines 5009 | Yinchuan (INC) Shijiazhuang (SJW) | Delayed | Claim Refund |
10.07.202512:55 | Beijing Capital Airlines 5128 | Kunming (KMG) Hangzhou (HGH) | Delayed | Claim Refund |
10.07.202511:45 | Beijing Capital Airlines 5687 | Ulanhot (HLH) Aershan (YIE) | Delayed | Claim Refund |
09.07.202521:00 | Beijing Capital Airlines 5618 | Fuzhou (FOC) Sanya (SYX) | Delayed | Claim Refund |
09.07.202520:15 | Beijing Capital Airlines 5766 | Changsha (CSX) Sanya (SYX) | Delayed | Claim Refund |
09.07.202519:05 | Beijing Capital Airlines 5663 | Hangzhou (HGH) Baotou (BAV) | Delayed | Claim Refund |
09.07.202517:50 | Beijing Capital Airlines 5501 | Lijiang City (LJG) Changsha (CSX) | Delayed | Claim Refund |
09.07.202517:35 | Beijing Capital Airlines 4056 | Jinan (TNA) Changsha (CSX) | Delayed | Claim Refund |
09.07.202515:40 | Beijing Capital Airlines 5766 | Changchun (CGQ) Changsha (CSX) | Delayed | Claim Refund |
09.07.202513:55 | Beijing Capital Airlines 5559 | (PKX) Chongqing (TFU) | Delayed | Claim Refund |
09.07.202513:55 | Beijing Capital Airlines 4047 | Dalian (DLC) Shijiazhuang (SJW) | Delayed | Claim Refund |
09.07.202513:20 | Beijing Capital Airlines 5881 | Haikou (HAK) Zhengzhou (CGO) | Delayed | Claim Refund |
09.07.202511:30 | Beijing Capital Airlines 4015 | Lanzhou (LHW) Kashi (KHG) | Delayed | Claim Refund |
09.07.202511:15 | Beijing Capital Airlines 4042 | Guilin (KWL) Lanzhou (LHW) | Delayed | Claim Refund |
09.07.202507:55 | Beijing Capital Airlines 4015 | Changsha (CSX) Lanzhou (LHW) | Delayed | Claim Refund |
08.07.202523:15 | Beijing Capital Airlines 5746 | Guilin (KWL) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202523:05 | Beijing Capital Airlines 5301 | Shanghai (XIY) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202522:50 | Beijing Capital Airlines 5351 | Lijiang City (LJG) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202522:50 | Beijing Capital Airlines 5280 | Shijiazhuang (SJW) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202522:30 | Beijing Capital Airlines 5964 | Qingyang (IQN) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202522:30 | Beijing Capital Airlines 5664 | Baotou (BAV) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202521:50 | Beijing Capital Airlines 5158 | Kunming (KMG) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202521:00 | Beijing Capital Airlines 5782 | Xining (XNN) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202520:55 | Beijing Capital Airlines 5592 | Hailar (HLD) Guangzhou (CAN) | Delayed | Claim Refund |
08.07.202520:45 | Beijing Capital Airlines 5220 | Urumqi (URC) (PKX) | Delayed | Claim Refund |
08.07.202520:15 | Beijing Capital Airlines 5172 | Lanzhou (LHW) Chongqing (TFU) | Delayed | Claim Refund |
08.07.202520:05 | Beijing Capital Airlines 5108 | Jinghong (JHG) (PKX) | Delayed | Claim Refund |
08.07.202519:10 | Beijing Capital Airlines 5150 | Yinchuan (INC) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202518:55 | Beijing Capital Airlines 662 | Oslo (OSL) Zhengzhou (CGO) | Delayed | Claim Refund |
08.07.202518:55 | Beijing Capital Airlines 5084 | Sanya (SYX) An Shun (AVA) | Delayed | Claim Refund |
08.07.202518:50 | Beijing Capital Airlines 5551 | Shanghai (XIY) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202518:30 | Beijing Capital Airlines 5135 | Sanya (SYX) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202517:30 | Beijing Capital Airlines 5842 | Changchun (CGQ) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
08.07.202517:05 | Beijing Capital Airlines 5781 | Hangzhou (HGH) Xining (XNN) | Delayed | Claim Refund |
08.07.202516:40 | Beijing Capital Airlines 5957 | Hangzhou (HGH) Hailar (HLD) | Delayed | Claim Refund |
08.07.202515:15 | Beijing Capital Airlines 5029 | Hangzhou (HGH) Yinchuan (INC) | Delayed | Claim Refund |
08.07.202515:15 | Beijing Capital Airlines 5690 | Yichang (YIH) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202514:40 | Beijing Capital Airlines 5688 | Ulanhot (HLH) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202514:30 | Beijing Capital Airlines 5570 | Hohhot (HET) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
08.07.202513:05 | Beijing Capital Airlines 4009 | Zhengzhou (CGO) Zhuhai (ZUH) | Delayed | Claim Refund |
08.07.202513:00 | Beijing Capital Airlines 5218 | Urumqi (URC) (PKX) | Delayed | Claim Refund |
08.07.202512:55 | Beijing Capital Airlines 5128 | Kunming (KMG) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202512:25 | Beijing Capital Airlines 420 | Bangkok (BKK) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202512:20 | Beijing Capital Airlines 5059 | (WMT) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
08.07.202511:55 | Beijing Capital Airlines 5958 | Hailar (HLD) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202511:30 | Beijing Capital Airlines 5902 | Tianjin (TSN) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202511:20 | Beijing Capital Airlines 5030 | Yinchuan (INC) Hangzhou (HGH) | Delayed | Claim Refund |
08.07.202510:05 | Beijing Capital Airlines 5841 | Haikou (HAK) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
07.07.202523:15 | Beijing Capital Airlines 5746 | Guilin (KWL) Hangzhou (HGH) | Delayed | Claim Refund |
07.07.202523:05 | Beijing Capital Airlines 5301 | Shanghai (XIY) Hangzhou (HGH) | Delayed | Claim Refund |
07.07.202523:05 | Beijing Capital Airlines 5907 | Hangzhou (HGH) (PKX) | Delayed | Claim Refund |
07.07.202522:50 | Beijing Capital Airlines 5280 | Shijiazhuang (SJW) Hangzhou (HGH) | Delayed | Claim Refund |
07.07.202522:50 | Beijing Capital Airlines 5351 | Lijiang City (LJG) Hangzhou (HGH) | Delayed | Claim Refund |
07.07.202522:35 | Beijing Capital Airlines 5136 | Hangzhou (HGH) Sanya (SYX) | Delayed | Claim Refund |
07.07.202522:30 | Beijing Capital Airlines 5664 | Baotou (BAV) Hangzhou (HGH) | Delayed | Claim Refund |
07.07.202522:30 | Beijing Capital Airlines 5696 | Chongqing (CKG) Hangzhou (HGH) | Delayed | Claim Refund |
07.07.202522:05 | Beijing Capital Airlines 5960 | Guiyang (KWE) (PKX) | Delayed | Claim Refund |
07.07.202521:50 | Beijing Capital Airlines 5158 | Kunming (KMG) Hangzhou (HGH) | Delayed | Claim Refund |
07.07.202520:15 | Beijing Capital Airlines 5390 | Guiyang (KWE) Hefei (Luogang Airport) (HFE) | Delayed | Claim Refund |
07.07.202520:15 | Beijing Capital Airlines 5172 | Lanzhou (LHW) Chongqing (TFU) | Delayed | Claim Refund |
07.07.202519:25 | Beijing Capital Airlines 5106 | Xiamen (XMN) Tunxi (TXN) | Delayed | Claim Refund |
07.07.202519:10 | Beijing Capital Airlines 5150 | Yinchuan (INC) Hangzhou (HGH) | Delayed | Claim Refund |
07.07.202519:05 | Beijing Capital Airlines 5514 | Sanya (SYX) (YIC) | Delayed | Claim Refund |
07.07.202518:40 | Beijing Capital Airlines 5914 | Haikou (HAK) (PKX) | Delayed | Claim Refund |
07.07.202518:30 | Beijing Capital Airlines 5135 | Sanya (SYX) Hangzhou (HGH) | Delayed | Claim Refund |
07.07.202518:20 | Beijing Capital Airlines 5221 | (PKX) Erenhot (ERL) | Delayed | Claim Refund |
07.07.202518:00 | Beijing Capital Airlines 5171 | Chongqing (TFU) Lanzhou (LHW) | Delayed | Claim Refund |
07.07.202517:30 | Beijing Capital Airlines 5540 | Haikou (HAK) (WDS) | Delayed | Claim Refund |
07.07.202517:10 | Beijing Capital Airlines 5105 | Tunxi (TXN) Xiamen (XMN) | Delayed | Claim Refund |
07.07.202516:15 | Beijing Capital Airlines 5052 | Nanjing (NKG) (WDS) | Delayed | Claim Refund |
07.07.202513:30 | Beijing Capital Airlines 5233 | Wuhan (WUH) Shenyang (SHE) | Delayed | Claim Refund |
07.07.202513:20 | Beijing Capital Airlines 606 | Madrid (MAD) Hangzhou (HGH) | Delayed | Claim Refund |
07.07.202513:00 | Beijing Capital Airlines 5218 | Urumqi (URC) (PKX) | Delayed | Claim Refund |
07.07.202512:45 | Beijing Capital Airlines 4051 | Hefei (Luogang Airport) (HFE) Zhuhai (ZUH) | Delayed | Claim Refund |
07.07.202511:15 | Beijing Capital Airlines 4042 | Guilin (KWL) Lanzhou (LHW) | Delayed | Claim Refund |
07.07.202510:50 | Beijing Capital Airlines 5051 | Lijiang City (LJG) (WDS) | Delayed | Claim Refund |
07.07.202510:30 | Beijing Capital Airlines 4049 | Wenzhou (WNZ) Zhuhai (ZUH) | Delayed | Claim Refund |
07.07.202510:15 | Beijing Capital Airlines 5560 | Chongqing (TFU) (PKX) | Delayed | Claim Refund |
07.07.202506:55 | Beijing Capital Airlines 5107 | (PKX) Jinghong (JHG) | Delayed | Claim Refund |
06.07.202522:05 | Beijing Capital Airlines 5960 | Guiyang (KWE) (PKX) | Delayed | Claim Refund |
06.07.202520:20 | Beijing Capital Airlines 4031 | Shanghai (XIY) Dalian (DLC) | Delayed | Claim Refund |
06.07.202520:05 | Beijing Capital Airlines 5108 | Jinghong (JHG) (PKX) | Delayed | Claim Refund |
06.07.202520:05 | Beijing Capital Airlines 5172 | Lanzhou (LHW) Chongqing (TFU) | Delayed | Claim Refund |
06.07.202519:15 | Beijing Capital Airlines 4052 | Hefei (Luogang Airport) (HFE) Dalian (DLC) | Delayed | Claim Refund |
06.07.202519:00 | Beijing Capital Airlines 5064 | Lijiang City (LJG) (PKX) | Delayed | Claim Refund |
06.07.202517:45 | Beijing Capital Airlines 5171 | Chongqing (TFU) Lanzhou (LHW) | Delayed | Claim Refund |
06.07.202517:35 | Beijing Capital Airlines 4056 | Jinan (TNA) Changsha (CSX) | Delayed | Claim Refund |
06.07.202517:20 | Beijing Capital Airlines 4066 | Nanjing (NKG) Lanzhou (LHW) | Delayed | Claim Refund |
06.07.202516:00 | Beijing Capital Airlines 5910 | Hami (HMI) Shanghai (XIY) | Delayed | Claim Refund |
06.07.202514:20 | Beijing Capital Airlines 456 | Male (MLE) (PKX) | Delayed | Claim Refund |
06.07.202513:25 | Beijing Capital Airlines 5086 | Jinan (TNA) Lijiang City (LJG) | Delayed | Claim Refund |
06.07.202513:15 | Beijing Capital Airlines 5061 | Yichang (YIH) Jinan (TNA) | Delayed | Claim Refund |
06.07.202512:25 | Beijing Capital Airlines 5909 | Shanghai (XIY) Hami (HMI) | Delayed | Claim Refund |
06.07.202511:15 | Beijing Capital Airlines 4042 | Guilin (KWL) Lanzhou (LHW) | Delayed | Claim Refund |
06.07.202510:35 | Beijing Capital Airlines 5078 | Chongqing (CKG) Shanghai (XIY) | Delayed | Claim Refund |
