Passengers of Auric Air who have faced a cancelled or delayed flight have a legal right to compensation. Under EU 261, airlines must compensate passengers if there’s a significant disruption. Here, we will look at your rights and the steps you should follow to receive the compensation you deserve from the airline.
Auric Air Flight Delay or Cancellation Compensation
Before claiming the Auric Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Auric Air Compensation for Flight Delay
In line with UK and EU laws, passengers can receive up to €600 in compensation per person if their flight experiences a delay. It’s important to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you reach your destination airport.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation depends on several factors, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you might not be compensated for every flight delay. Auric Air is not obliged to provide compensation when extraordinary circumstances outside their control occur. This includes bad weather, problems at the airport, or a strike by air traffic controllers. In such situations, you will generally not be given compensation as it is not the airline’s fault.
Auric Air Compensation for Flight Cancellation
EU 261 states that airlines have to inform passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. However, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two criteria: the flight distance and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Auric Air isn’t required to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Auric Air Flights Covered By EU 261/2004?
European Union Regulation 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Auric Air is not a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Auric Air
If your travel plans have been affected by a flight cancellation or delay with Auric Air, it’s essential to know that you might be entitled to compensation under EU laws. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will strive to obtain your rightful compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of getting the compensation you’re entitled to. You may have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Auric Air goes the extra mile to support passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Auric Air is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Auric Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Auric Air arranges hotel room accommodation. This also covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Auric Air cancels a flight, passengers have the option to get a full refund or rebook on a different flight. This flexibility is essential for minimizing travel interruptions and assisting passengers to handle unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Auric Air shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Auric Air shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Auric Air will assist in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
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