Compensation and Reimbursement for Conviasa Strike

Flight cancellations or delays due to an airline strike can seriously disrupt travel plans. However, in many cases, passengers are protected by EU261/2004 regulation. This regulation defines the rules for compensation and assistance to passengers when facing airline strikes. In this article, we will look at your rights as a passenger and how to claim compensation from the airline.

When Are You Entitled to Conviasa Strike Compensation?

EU Regulation 261/2004 protects travelers affected by airline strikes. This legislation obliges the airline to issue compensation in case of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational issues, therefore, the airline is responsible for them.

It is crucial to understand that the situation with compensation is complex. Some strikes may qualify for the “extraordinary circumstances” exception. These include strikes by baggage handlers, firefighters, ground personnel, etc. When faced with disruptions caused by these ground staff, the chances of obtaining compensation may be significantly reduced. It is crucial to identify exactly which crew is involved in the strike. This directly influences your right to compensation.

Flight Cancellation Compensation

In cases of flight cancellation due to a strike, the airline must notify travelers of the cancellation at least 14 days before the scheduled departure. If the airline fails to notify you during the specified period, it is obliged to pay compensation to travelers in the amount of up to 600 euros.

It is important to note that the airline is not obligated to pay compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers could be entitled to compensation. The amount of compensation is based on the duration of the delay and the distance of the flight, as shown in the table:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Flight Delay Compensation

Under the EU261 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than planned, you are eligible for compensation of up to €600 per passenger. It’s crucial to understand that the duration of the delay depends solely on when you reach your final destination, not on how late the plane took off.

The amount of compensation depends on the distance of the flight and the duration of the delay:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Requirements for Conviasa Strike Compensation

When a travel disruption occurs, passengers could be entitled to compensation, but specific requirements must be met. It’s crucial to understand these criteria to effectively manage the compensation process:

• Your flight must be covered by the EU261 regulation. This applies to all flights departing from EU airports, regardless of the airline. It also covers flights arriving in the EU, but only when handled by an EU-based airline.
• A flight delay or cancellation has significantly disrupted your travel plans. This means your flight was delayed by 3 hours or more at the final destination, or it was cancelled with fewer than fourteen days’ notice before the scheduled departure.
• You must have a valid reservation and be ready to travel. This includes having a valid booking and all essential travel documents ready (passport, visas).
• You need to get to the airport on time. Complete check-in by the time specified by the airline. If no time is given, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.

In case you believe you meet these conditions following a Conviasa strike, it’s advisable to document your experience thoroughly and get in touch directly with the airline about your compensation claim. Understanding your rights and responsibilities is the first step in potentially obtaining compensation for an airline strike.

How to Claim Conviasa Strike Compensation

Dealing with cancelled or delayed flights due to strikes is always frustrating. It can not only ruin your trip but also create problems – emotional, financial, etc. To claim compensation for this inconvenience, proceed with these steps:

1. Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
2. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws thoroughly and will do our best to obtain your rightful compensation. You are only charged if we win your case.

By following these steps, obtain the compensation you are entitled to under EU law.

Other Rights in Case of a Flight Strike

In addition to compensation, passengers should know about certain services they can expect to receive from the airline in the event of a flight disruption. These services aim to reduce inconveniences and give some comfort to passengers during delays or cancellations. Note that the services we are describing below are a part of the airline company’s duty to care for each passenger.

Right to Care

If the flight delay is 2+ hours, the airline is required to provide affected passengers with certain services to alleviate discomfort. Some of the basic services are free beverages and meals. Moreover, the affected passengers have a right to make two calls and send faxes, or emails for free.

Rebooking or Refunds

If your flight gets cancelled or delayed by more than five hours, you can request a full refund or an alternative flight to your final destination. These options offer some flexibility, which is great because you can choose what works best for you.

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