Compensation and Reimbursement for Garuda Indonesia Strike

Flight delays or cancellations caused by an airline strike can seriously disrupt travel plans. However, in many cases, passengers are protected by EU261 regulation. This regulation establishes the rules for assistance and compensation to passengers in cases of airline strikes. In this article, we will look at passenger rights and the steps to seek compensation from the airline.

When Are You Entitled to Garuda Indonesia Strike Compensation?

EU Regulation 261/2004 protects travelers affected by airline strikes. This law obliges the airline to issue compensation in case of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational issues, as a result, the airline is responsible for them.

It is essential to understand that the situation with compensation is complex. Certain strikes may be classified as the “extraordinary circumstances” exception. These include strikes by baggage handlers, firefighters, ground personnel, etc. When faced with disruptions resulting from these ground crew members, the chances of receiving compensation may be significantly reduced. It is essential to determine exactly which staff is involved in the strike. This directly impacts your right to compensation.

Flight Cancellation Compensation

In cases of flight cancellation due to a strike, the airline must inform passengers of the cancellation at least 14 days before the scheduled departure. If the airline fails to notify you during the specified period, it is obliged to pay compensation to passengers in the amount of up to 600 euros.

It is important to note that the airline is not obligated to issue compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers might be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as shown in the following table:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Flight Delay Compensation

According to the EU261 regulation, if your flight is delayed and you arrive at your final destination more than three hours later than scheduled, you are entitled to compensation of up to €600 per passenger. It is important to note that the duration of the delay depends solely on when you arrive at your final destination, not on how late the plane departed.

The amount of compensation depends on the distance of the flight and the duration of the delay:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Requirements for Garuda Indonesia Strike Compensation

When a travel disruption occurs, passengers may be eligible for compensation, but certain requirements must be met. It’s crucial to understand these requirements to properly navigate the compensation process:

• Your flight must be covered by the EU261 regulation. This covers all flights leaving from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when handled by an EU-based airline.
• A flight delay or cancellation has significantly disrupted your travel plans. This means your flight has been delayed by three hours or more at the final destination, or it was cancelled with fewer than fourteen days’ notice before the scheduled departure.
• You must have a confirmed reservation and be prepared to travel. This includes having a confirmed booking and all essential travel documents ready (passport, visas).
• You need to get to the airport on time. Complete check-in by the time specified by your airline. If no time is given, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.

In case you believe you meet these conditions following a Garuda Indonesia strike, it’s advisable to document your experience thoroughly and communicate directly with the airline about your compensation claim. Being aware of your rights and responsibilities is the first step in potentially receiving compensation for an airline strike.

How to Claim Garuda Indonesia Strike Compensation

Dealing with flight delays or cancellations due to strikes is always frustrating. It can ruin not just your trip but also create problems – emotional, financial, etc. To get compensated for this inconvenience, follow these steps:

1. Fill in this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
2. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will do our best to secure your compensation. You only pay us if we win your case.

Following these steps, you’ll obtain the compensation you are entitled to under EU law.

Other Rights in Case of a Flight Strike

In addition to compensation, passengers need to know about certain services they can expect to receive from the airline in case of a flight disruption. These services aim to reduce inconveniences and give some comfort to passengers during delays or cancellations. Note that the services we are describing below are a part of the airline company’s duty to care for every passenger.

Right to Care

When the flight delay is 2+ hours, the airline is obligated to provide affected passengers with certain services to reduce discomfort. Some of the basic services are free beverages and meals. In addition to this, the affected passengers have a right to make 2 phone calls and send faxes, or e-mails for free.

Rebooking or Refunds

If your flight is cancelled or delayed by over five hours, you have the right to a full refund or an alternative flight to your final destination. These options offer some flexibility, which is great because you can choose what works best for you.

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