Flight cancellations or delays due to an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are protected by EU261 regulation. This regulation outlines the rules for compensation and assistance for travelers in cases of airline strikes. In this article, we will look at passenger rights and the steps to seek compensation from the airline.
When Are You Entitled to Virgin Australia Airlines Strike Compensation?
EU Regulation 261/2004 protects passengers affected by airline strikes. This regulation obliges the airline to issue compensation during a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational problems, as a result, the airline is responsible for them.
It is essential to understand that the situation with compensation is complex. Some strikes may be classified as the “extraordinary circumstances” exception. These include strikes by baggage handlers, fire crews, ground staff, etc. When faced with disruptions due to these ground staff, the chances of receiving compensation may be significantly reduced. It is crucial to identify exactly which crew is involved in the strike. This directly affects your eligibility for compensation.
Flight Cancellation Compensation
In cases of flight cancellation due to a strike, the airline must notify travelers of the cancellation at least 14 days before the scheduled departure. If the airline fails to notify you within the specified period, it is obliged to pay compensation to passengers in the amount of up to 600 euros.
It is important to note that the airline is not obligated to pay compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers may be entitled to compensation. The amount of compensation is based on the duration of the delay and the distance of the flight, as displayed in the following table:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flight Delay Compensation
Under the EU261/2004 regulation, if your flight is delayed and you arrive at your final destination more than 3 hours later than planned, you are entitled to compensation of up to €600 per passenger. It’s crucial to understand that the duration of the delay depends solely on when you reach your final destination, not on how late the plane departed.
The amount of compensation is based on the distance of the flight and the duration of the delay:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Requirements for Virgin Australia Airlines Strike Compensation
When a travel disruption occurs, passengers could be eligible for compensation, but certain criteria must be met. It’s important to understand these requirements to properly navigate the compensation process:
- Your flight must be covered by the EU261/2004 regulation. This applies to all flights leaving from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when handled by an EU-based airline.
- A flight delay or cancellation has significantly disrupted your travel plans. This means your flight was delayed by three hours or more at the final destination, or it was cancelled with less than 14 days’ notice before the scheduled departure.
- You must have a valid reservation and be ready to travel. This includes having a confirmed booking and all essential travel documents prepared (passport, visas).
- You need to get to the airport on time. Check-in within the time specified by your airline. If no specific time is provided, arrive at least 45 minutes before the scheduled departure to maintain eligibility for compensation.
Should you believe you meet these conditions following a Virgin Australia Airlines strike, it’s advisable to document your experience thoroughly and communicate directly with the airline about your compensation claim. Being aware of your rights and responsibilities is the first step towards potentially receiving compensation for an airline strike.
How to Claim Virgin Australia Airlines Strike Compensation
Dealing with flight cancellations or delays due to strikes is always frustrating. Such situations can ruin not just your trip but also create problems – emotional, financial, etc. To get compensated for this inconvenience, follow these steps:
- Fill in our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will do our best to secure your compensation. You only pay us if we win your case.
By following these steps, you’ll obtain the compensation you are entitled to under EU law.
Other Rights in Case of a Flight Strike
In addition to compensation, passengers need to know about certain services they can expect to receive from the airline in the event of a flight disruption. These services aim to reduce inconveniences and give some comfort to passengers during delays or cancellations. Keep in mind that the services we are describing below are included in the airline company’s duty to care for every passenger.
Right to Care
When the flight delay is 2+ hours, the airline is required to provide affected passengers with certain services to reduce discomfort. Some of the basic services include free beverages and meals. Additionally, the affected passengers have a right to make 2 calls and send faxes, or e-mails for free.
Rebooking or Refunds
If your flight is cancelled or delayed by more than five hours, you can request a full refund or an alternative flight to your final destination. These options offer some flexibility, which is great because you can choose what works best for you.