Flight delays or cancellations due to airline strikes can be annoying, but there is good news for passengers. There is a law called EU 261/2004 that protects you. It says that airlines must issue compensation if your flight is cancelled or delayed because of a strike. In this article, we will explain what the EU 261 regulation is and how it can help you.
Passenger Rights Under EU 261/2004
Now let’s focus on the particulars of EU Regulation 261. In the following sections, you will learn about your entitlement to compensation and what advantages you can expect in the event of a flight disruption.
Right to Compensation
The European Union regulation stipulates that if you are covered by EU 261, you have a right to seek compensation if a wildcat or planned strike by airline workers disrupts your flight. It’s important to note, such situations do not qualify as “extraordinary circumstances” i.e., those beyond the airline’s control.
Scoot Flight Cancellation Compensation
According to EU Regulation 261, you are entitled to compensation of up to €600 if your flight is cancelled and the airline does not notify you about the cancellation within two weeks before your scheduled travel date.
Yet, as it often happens, there are exceptions you should be aware of. Specifically, the airline is entitled to refuse compensation if they decide to offer you an alternative flight. Though this flight must also meet certain requirements:
- If your flight is over 3,500 km, your replacement flight must arrive at the point of destination with a delay of less than 4 hours;
- If your flight is 1,500-3,500 km, your replacement flight must arrive at the point of destination with a delay of less than 3 hours;
- If your flight is less than 1,500 km, your replacement flight must arrive at the point of destination with a delay of less than 2 hours.
If you agreed to the alternative flight provided by the airline but arrived at your final destination later than originally scheduled, you are still eligible to claim compensation.
The primary factors that affect the amount of compensation are the flight distance and the delay time. See the table below for compensation amounts:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Scoot Flight Delay Compensation
Delays caused by airline strikes of any duration can be frustrating and may seriously affect your itinerary. You are entitled to compensation if the flight delay resulting from an airline strike lasts three or more hours.
Regarding the possible compensation amount that passengers may receive, there are two important things to consider: the duration of the delay and the flight distance. Check the table below for compensation amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Ticket Refund or Alternative Transportation
In the rare cases when a passenger’s flight is either cancelled or delayed for 5 or more hours, the passenger is entitled to more substantial rights. There are two options for you to choose from:
- You can refuse the cancelled or delayed flight and choose a full ticket refund, meaning that you will also cancel your planned trip, and there won’t be a financial penalty for this.
- You can agree to use an alternative flight that the airline arranges for you.
As you can see, you have the right to select the option that meets your needs.
Right to Care
Besides flight compensation for a disrupted flight resulting from an airline strike, passengers also have the right to care. So, the airline is required to provide passengers with meals, beverages, and the opportunity to make two phone calls, fax messages, and emails. If your flight is rescheduled for the next day, the airline has to provide you with a hotel, as well as transport from the airport to the hotel and back.
Upgrading and Downgrading
Sometimes it happens the airline might either downgrade or upgrade your flight’s class when offering an alternative flight. In these situations, you should be aware of specific rules and your rights:
In case of upgrading: if your class has been upgraded, you won’t have to pay extra for this advantage.
In case of downgrading: if your class is downgraded, the airline must reimburse you. Furthermore, the compensation here is based on the distance of the flight:
- 30% of the cost of the flights that are 1,500 km or less;
- 50% of the cost of t is an intra-EU flight over 1,500 km; also, if these are all other flights that are 1,500-3,500 km;
- 75% of the cost of the flight is 3,500 km and more.
These regulations cover all flights within the EU; besides, these regulations apply to flights that are either departing from or arriving in the European Union on airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, you should be aware that in situations where the airline cannot control or prevent the strike, there will be no compensation for passengers. Let’s take an example: any labor dispute may considerably affect aviation (it can be a national labor or air traffic strike); however, such occasions are not under an airline’s control, and it’s not their fault that this situation happens. Therefore, an airline is not required to pay compensation for disrupted flights.
Even though many cases of strikes are not covered by EU261 and are classified as “extraordinary circumstances”, this does not automatically mean that the airline will not pay compensation.
According to the ECJ ruling of 11 June 2020 (Case C-74/19), the airline must prove they have done everything possible to prevent a strike. If the airline cannot prove it, they are obliged to pay passengers compensation for flight disruptions.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Scoot isn’t a European airline. Consequently, they don’t have to issue compensation if their flights operate outside the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Get Scoot Strike Compensation
Dealing with delayed or cancelled flights due to strikes is always frustrating. It can ruin not just your trip but also create problems – emotional, financial, etc. To claim compensation for this inconvenience, take the following actions:
- Fill in our form. You’ll need to provide flight details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws well and will make every effort to get you your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled due to the strike? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.11.202500:30 | Scoot 121 | Wuhan (WUH) Singapore (SIN) | Delayed | Claim Refund |
07.11.202521:30 | Scoot 394 | Singapore (SIN) Manila (CRK) | Delayed | Claim Refund |
07.11.202518:20 | Scoot 120 | Singapore (SIN) Wuhan (WUH) | Delayed | Claim Refund |
07.11.202515:30 | Scoot 486 | Singapore (SIN) Ipoh (IPH) | Delayed | Claim Refund |
07.11.202511:00 | Scoot 484 | Singapore (SIN) Ipoh (IPH) | Delayed | Claim Refund |
07.11.202510:20 | Scoot 24 | Singapore (SIN) Melbourne (MEL) | Delayed | Claim Refund |
07.11.202507:15 | Scoot 280 | Singapore (SIN) Denpasar (DPS) | Delayed | Claim Refund |
07.11.202501:25 | Scoot 58 | Singapore (SIN) Melbourne (MEL) | Delayed | Claim Refund |
06.11.202518:55 | Scoot 134 | Singapore (SIN) Shanghai (XIY) | Delayed | Claim Refund |
06.11.202501:45 | Scoot 138 | Singapore (SIN) Tianjin (TSN) | Delayed | Claim Refund |
05.11.202521:30 | Scoot 394 | Singapore (SIN) Manila (CRK) | Delayed | Claim Refund |
05.11.202518:20 | Scoot 124 | Singapore (SIN) Changsha (CSX) | Delayed | Claim Refund |
05.11.202516:30 | Scoot 492 | Singapore (SIN) Kota-Kinabalu (BKI) | Delayed | Claim Refund |
05.11.202513:55 | Scoot 904 | Singapore (SIN) Macau (MFM) | Delayed | Claim Refund |
05.11.202506:40 | Scoot 898 | Taipei (TPE) Tokyo (NRT) | Delayed | Claim Refund |
04.11.202518:25 | Scoot 278 | Singapore (SIN) Jakarta (CGK) | Delayed | Claim Refund |
04.11.202513:55 | Scoot 904 | Singapore (SIN) Macau (MFM) | Delayed | Claim Refund |
03.11.202513:55 | Scoot 904 | Singapore (SIN) Macau (MFM) | Delayed | Claim Refund |
03.11.202509:40 | Scoot 301 | Hanoi (HAN) Singapore (SIN) | Delayed | Claim Refund |
03.11.202506:15 | Scoot 300 | Singapore (SIN) Hanoi (HAN) | Delayed | Claim Refund |
02.11.202522:25 | Scoot 435 | Kuching (KCH) Singapore (SIN) | Delayed | Claim Refund |
02.11.202520:40 | Scoot 406 | Singapore (SIN) Kota Bharu (KBR) | Delayed | Claim Refund |
02.11.202519:50 | Scoot 434 | Singapore (SIN) Kuching (KCH) | Delayed | Claim Refund |
02.11.202518:55 | Scoot 134 | Singapore (SIN) Shanghai (XIY) | Delayed | Claim Refund |
02.11.202515:55 | Scoot 222 | Singapore (SIN) Balikpapan (BPN) | Delayed | Claim Refund |
02.11.202515:30 | Scoot 486 | Singapore (SIN) Ipoh (IPH) | Delayed | Claim Refund |
02.11.202509:40 | Scoot 301 | Hanoi (HAN) Singapore (SIN) | Delayed | Claim Refund |
02.11.202506:20 | Scoot 118 | Singapore (SIN) Haikou (HAK) | Delayed | Claim Refund |
01.11.202519:55 | Scoot 875 | Tokyo (NRT) Taipei (TPE) | Delayed | Claim Refund |
01.11.202518:40 | Scoot 893 | Tokyo (CTS) Taipei (TPE) | Delayed | Claim Refund |
01.11.202514:55 | Scoot 129 | Shantou (SWA) Singapore (SIN) | Delayed | Claim Refund |
01.11.202512:30 | Scoot 896 | Singapore (SIN) Taipei (TPE) | Delayed | Claim Refund |
01.11.202511:25 | Scoot 938 | Singapore (SIN) Hong Kong (HKG) | Delayed | Claim Refund |
01.11.202508:35 | Scoot 490 | Singapore (SIN) Kota-Kinabalu (BKI) | Delayed | Claim Refund |
01.11.202506:15 | Scoot 300 | Singapore (SIN) Hanoi (HAN) | Delayed | Claim Refund |
01.11.202500:55 | Scoot 898 | Singapore (SIN) Taipei (TPE) | Delayed | Claim Refund |
30.10.202523:20 | Scoot 808 | Singapore (SIN) Tokyo (NRT) | Delayed | Claim Refund |
30.10.202519:55 | Scoot 875 | Tokyo (NRT) Taipei (TPE) | Delayed | Claim Refund |
30.10.202517:35 | Scoot 616 | Singapore (SIN) Bangkok (BKK) | Delayed | Claim Refund |
30.10.202516:00 | Scoot 610 | Singapore (SIN) Bangkok (BKK) | Delayed | Claim Refund |
30.10.202515:30 | Scoot 486 | Singapore (SIN) Ipoh (IPH) | Delayed | Claim Refund |
30.10.202513:10 | Scoot 59 | Melbourne (MEL) Singapore (SIN) | Delayed | Claim Refund |
30.10.202510:50 | Scoot 24 | Singapore (SIN) Melbourne (MEL) | Delayed | Claim Refund |
30.10.202506:20 | Scoot 118 | Singapore (SIN) Haikou (HAK) | Delayed | Claim Refund |
30.10.202500:55 | Scoot 898 | Singapore (SIN) Taipei (TPE) | Delayed | Claim Refund |
29.10.202513:55 | Scoot 904 | Singapore (SIN) Macau (MFM) | Delayed | Claim Refund |
29.10.202506:15 | Scoot 300 | Singapore (SIN) Hanoi (HAN) | Delayed | Claim Refund |
29.10.202501:50 | Scoot 396 | Singapore (SIN) Manila (MNL) | Delayed | Claim Refund |
29.10.202501:45 | Scoot 186 | Singapore (SIN) Qingdao (TAO) | Delayed | Claim Refund |
28.10.202522:00 | Scoot 497 | Kuala Lumpur (KUL) Singapore (SIN) | Delayed | Claim Refund |
28.10.202520:55 | Scoot 380 | Singapore (SIN) Cebu (CEB) | Delayed | Claim Refund |
28.10.202520:50 | Scoot 540 | Singapore (SIN) Coimbatore (CJB) | Delayed | Claim Refund |
28.10.202520:15 | Scoot 617 | Bangkok (BKK) Singapore (SIN) | Delayed | Claim Refund |
28.10.202520:05 | Scoot 283 | Denpasar (DPS) Singapore (SIN) | Delayed | Claim Refund |
28.10.202519:10 | Scoot 469 | Kuala Lumpur (KUL) Singapore (SIN) | Delayed | Claim Refund |
28.10.202518:40 | Scoot 905 | Macau (MFM) Singapore (SIN) | Delayed | Claim Refund |
28.10.202518:25 | Scoot 611 | Bangkok (BKK) Singapore (SIN) | Delayed | Claim Refund |
28.10.202517:35 | Scoot 303 | Ho Chi Minh City (SGN) Singapore (SIN) | Delayed | Claim Refund |
28.10.202517:00 | Scoot 637 | Bangkok (BKK) Singapore (SIN) | Delayed | Claim Refund |
28.10.202511:25 | Scoot 938 | Singapore (SIN) Hong Kong (HKG) | Delayed | Claim Refund |
28.10.202501:45 | Scoot 138 | Singapore (SIN) Tianjin (TSN) | Delayed | Claim Refund |
27.10.202514:55 | Scoot 246 | Singapore (SIN) Manado (MDC) | Delayed | Claim Refund |
27.10.202506:55 | Scoot 818 | Singapore (SIN) Tokyo (KIX) | Delayed | Claim Refund |
27.10.202506:40 | Scoot 898 | Taipei (TPE) Tokyo (NRT) | Delayed | Claim Refund |
27.10.202505:35 | Scoot 212 | Singapore (SIN) Balikpapan (BPN) | Delayed | Claim Refund |
26.10.202517:30 | Scoot 487 | Ipoh (IPH) Singapore (SIN) | Delayed | Claim Refund |
26.10.202515:30 | Scoot 486 | Singapore (SIN) Ipoh (IPH) | Delayed | Claim Refund |
26.10.202503:00 | Scoot 161 | Kunming (KMG) Singapore (SIN) | Delayed | Claim Refund |
25.10.202510:50 | Scoot 281 | Denpasar (DPS) Singapore (SIN) | Delayed | Claim Refund |
25.10.202510:15 | Scoot 288 | Singapore (SIN) Denpasar (DPS) | Delayed | Claim Refund |
25.10.202507:10 | Scoot 280 | Singapore (SIN) Denpasar (DPS) | Delayed | Claim Refund |
24.10.202522:50 | Scoot 189 | Hangzhou (HGH) Singapore (SIN) | Delayed | Claim Refund |
24.10.202519:40 | Scoot 287 | Denpasar (DPS) Singapore (SIN) | Delayed | Claim Refund |
24.10.202519:05 | Scoot 611 | Bangkok (BKK) Singapore (SIN) | Delayed | Claim Refund |
24.10.202514:25 | Scoot 222 | Singapore (SIN) Balikpapan (BPN) | Delayed | Claim Refund |
10.10.202512:00 | Scoot 896 | Singapore (SIN) Taipei (TPE) | Delayed | Claim Refund |
09.10.202516:30 | Scoot 188 | Singapore (SIN) Hangzhou (HGH) | Delayed | Claim Refund |
09.10.202510:15 | Scoot 642 | Singapore (SIN) Koh Samui (USM) | Delayed | Claim Refund |
09.10.202507:50 | Scoot 658 | Singapore (SIN) Phuket (HKT) | Delayed | Claim Refund |
09.10.202502:00 | Scoot 396 | Singapore (SIN) Manila (MNL) | Delayed | Claim Refund |
08.10.202519:55 | Scoot 404 | Singapore (SIN) Kuching (KCH) | Delayed | Claim Refund |
08.10.202517:25 | Scoot 487 | Ipoh (IPH) Singapore (SIN) | Delayed | Claim Refund |
08.10.202515:25 | Scoot 486 | Singapore (SIN) Ipoh (IPH) | Delayed | Claim Refund |
08.10.202513:15 | Scoot 408 | Singapore (SIN) Ipoh (IPH) | Delayed | Claim Refund |
08.10.202502:00 | Scoot 368 | Singapore (SIN) Davao (DVO) | Delayed | Claim Refund |
07.10.202517:35 | Scoot 896 | Taipei (TPE) Seoul (ICN) | Delayed | Claim Refund |
07.10.202511:30 | Scoot 410 | Singapore (SIN) Sibu (SBW) | Delayed | Claim Refund |
06.10.202523:25 | Scoot 377 | Manila (CRK) Singapore (SIN) | Delayed | Claim Refund |
06.10.202522:50 | Scoot 189 | Hangzhou (HGH) Singapore (SIN) | Delayed | Claim Refund |
06.10.202522:50 | Scoot 566 | Singapore (SIN) Tiruchirapally (TRZ) | Delayed | Claim Refund |
06.10.202522:25 | Scoot 273 | Jakarta (CGK) Singapore (SIN) | Delayed | Claim Refund |
06.10.202522:05 | Scoot 417 | Penang (PEN) Singapore (SIN) | Delayed | Claim Refund |
06.10.202521:30 | Scoot 578 | Singapore (SIN) Chennai (MAA) | Delayed | Claim Refund |
06.10.202520:35 | Scoot 653 | Phuket (HKT) Singapore (SIN) | Delayed | Claim Refund |
06.10.202519:40 | Scoot 287 | Denpasar (DPS) Singapore (SIN) | Delayed | Claim Refund |
06.10.202519:15 | Scoot 973 | Hong Kong (HKG) Singapore (SIN) | Delayed | Claim Refund |
06.10.202518:50 | Scoot 905 | Macau (MFM) Singapore (SIN) | Delayed | Claim Refund |
06.10.202518:30 | Scoot 359 | Davao (DVO) Singapore (SIN) | Delayed | Claim Refund |
06.10.202518:15 | Scoot 303 | Ho Chi Minh City (SGN) Singapore (SIN) | Delayed | Claim Refund |
06.10.202517:40 | Scoot 675 | Chiang Mai (CNX) Singapore (SIN) | Delayed | Claim Refund |
