One of the most common causes of flight disruptions is flight strikes, which may be initiated by airline staff, an airport itself, or an airline. As a passenger, you should be aware of the EU 261 regulation, under which you could be entitled to Neos compensation of up to 600 Euros.
Continue reading to find out how to obtain compensation and under what circumstances.
Your Passenger Rights
The good news is that any passenger is protected by EU Regulation 261. The EU 261 is a European Union regulation that sets the rules for assistance and compensation for travelers in cases of flight delays and cancellations. Now, let’s take a closer look at air passenger rights, under EU 261/2004:
- The airline is required to provide passengers with information about their rights;
- In case of flight cancellation, a passenger is entitled to select one of these options: either a ticket refund or rerouting to the final destination under similar conditions. To receive a Neos refund, passengers must have a confirmed reservation;
- Passengers can expect to receive food and beverages; they are also entitled to have two free phone calls, e-mails, or faxes;
- If you decide to reroute, and it involves an overnight stay, the airline is obligated to provide hotel accommodation, as well as transportation between the airport and the hotel;
- Compensation from 250 to 600 euros per passenger.
When You Are Entitled to Neos Strike Compensation
Often, Neos strikes involve their employees. These could be pilots, engineers, flight attendants, or any other crucial staff. As you now know, you can seek airline strike compensation, if your trip was disrupted. The compensation will then cover the inconvenience you encountered due to the strike.
It is also crucial to understand what “extraordinary circumstances” are. These are events outside of the airline’s control. If a strike is considered one of these circumstances, the airline is not obliged to provide compensation. Importantly, if a staff strike happens, the airline could have potentially foreseen and managed such incidents, therefore these situations are within the airline’s control. That is when flight disruptions are made by the airline’s own employees, they are not cases of extraordinary circumstances. As a result, passengers are entitled to claim flight compensation.
However, you need to be aware that each incident is individual, meaning that every flight disruption caused by a strike must be carefully analyzed to determine whether the airline will pay compensation.
Neos Strike Compensation
Before claiming the airline strike compensation, you should be aware of the requirements and the amount of compensation you could be entitled to.
Neos Strike Flight Delay Compensation
If your flight was delayed by more than 3 hours as a result of the Neos strike, you are entitled to compensation of up to €600 per passenger under EU 261/2004. Keep in mind that the amount of compensation is determined by the distance of the flight and the time of delay.
For more details on the amount of compensation, see the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Neos Strike Flight Cancellation Compensation
If your flight was cancelled and the airline notified you less than 14 days before your scheduled travel, you may be entitled to compensation of up to €600 under EU 261/2004. However, in some cases, the airline might not have to pay compensation if it offers an alternative flight to your final destination that satisfies certain criteria listed below:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Importantly, if you used an alternative flight but your final arrival time at your destination was still delayed, you have a right to claim compensation.
The amount of the compensation is determined by the flight distance and the time of delay in arriving at the final destination. Check the table below for more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Which Neos Flights Are Covered by EU261?
Regulation EU261 applies to every flight departing from airports in the EU, regardless of the airline, as well as flights arriving in the EU from outside the EU if they are operated by EU airlines. The regulation also covers flights to and from Norway, Switzerland, and Iceland.
The table below shows which Neos flights are protected by EU 261:
| Itinerary | Covered by EU 261 |
| Flights departing the EU airports | ✅ Covered |
| Flights arriving at the EU airports | ✅ Covered |
How to Claim Neos Strike Compensation
If you have encountered flight delays or cancellations at least once, you understand how frustrating it can be.
Passengers who face any of these situations have a right to claim Neos compensation, according to EU regulations. Follow these steps to claim compensation:
- Fill in this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will strive to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled due to the strike? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
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