One of the most common reasons for flight interruptions is flight strikes, which can be initiated by airline staff, an airport itself, or an airline. As a passenger, you should be aware of the EU 261 regulation, under which you might be entitled to compensation of up to 600 Euros.
Read on to find out how to obtain compensation and in which situations.
Your Passenger Rights
The good news is that every air traveler is protected by EU Regulation 261. The EU 261 is a European Union regulation that sets the rules for compensation and assistance to passengers in cases of flight disruptions. Now, let’s take a closer look at passenger rights, under EU 261:
- The airline has to provide travelers with information about their rights.
- In case of flight cancellation, a passenger is entitled to choose one of these options: either a ticket refund or rerouting to the final destination under similar conditions;
- Passengers can expect to receive meals and drinks; they are also entitled to have two free phone calls, e-mails, or faxes.
- If you decide to reroute, and it involves an overnight stay, the airline is required to provide hotel accommodation, as well as transportation between the the hotel and airport.
- Compensation from 250 to 600 euros per passenger
When You Are Entitled to Neos Strike Compensation
Often, Neos strikes involve their employees. These could be engineers, pilots, flight attendants, or other essential personnel. As you now know, you have the right to claim compensation for airline strikes, if your travel was disrupted. The compensation will then cover the inconvenience you experienced because of the strike.
It is also essential to understand what “extraordinary circumstances” are. These are events outside of the airline’s control. If a strike is considered one of these circumstances, the airline is not required to provide compensation. Importantly, if a staff strike occurs, the airline could have potentially foreseen and managed such incidents, therefore these situations are within the airline’s control. That is when flight disruptions are caused by the airline’s own employees, they are not cases of extraordinary circumstances. Consequently, passengers have a right to claim flight compensation.
Nonetheless, you need to be aware that each incident is individual, meaning that every flight disruption caused by a strike must be carefully analyzed to determine whether the airline will pay compensation.
Neos Strike Compensation
Before claiming compensation for an airline strike, you should be aware of the conditions and the amount of compensation you might receive.
Neos Strike Flight Delay Compensation
The longer a flight is delayed, the more trouble it causes travelers. When airline staff go on strike, it can disrupt passengers’ plans and make them arrive at their final destination much later than expected. It is crucial to understand that if your flight is delayed for more than 3 hours due to a strike, you can claim compensation from the airline for the inconvenience caused.
In considering the potential sum of compensation, passengers should take two critical factors into account: the distance of the flight and the delay length they experience. It is important to understand these details, as only that is how you can be calm regarding the fair flight delay compensation you deserve. In the following, you can see a table with the amounts of compensation you could get.
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
Neos Strike Flight Cancellation Compensation
Sometimes, it also happens that airline strikes cause flight cancellations. According to EU 261, you can claim compensation of up to 600 Euros. It’s important to know that the regulation also states that you are entitled to compensation in the case when the airline notified you about the cancellation less than 14 days before your travel.
However, there are always some exceptions to the regulations, and here is the case. The airline is entitled to avoid paying compensation if it provides the passenger an alternative flight. This flight must meet the requirements listed below:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Importantly, if you used an alternative flight but your final arrival time at your destination was still delayed, you have a right to claim compensation.
The amount of the compensation is based on the flight distance and the time of delay in arriving at the final destination. Check the table below for more details:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Which Neos Flights Are Covered by EU261?
The EU261 regulation applies to all flights departing from airports in the EU, regardless of the airline, as well as flights arriving in the EU from outside the EU if they are operated by airlines based in the EU. It also applies to flights to/from Switzerland, Iceland, and Norway.
The table below shows which Neos flights are covered by EU Regulation 261:
Itinerary | Covered by EU 261 |
Flights departing the EU airports | ✅ Covered |
Flights arriving at the EU airports | ✅ Covered |
How to Claim Neos Strike Compensation
If you have faced flight cancellations or delays at least once, you understand how frustrating it can be.
Passengers who experience any of these issues on Neos flights have a right to claim compensation, according to the EU regulations. Follow these steps to claim compensation:
- Fill in our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will strive to get you your compensation. You only pay us if we win your case.