Compensation and Reimbursement for Jetstar Strike

Yurii Moskalenko
04.09.2024
Updated 05.05.2025

Flight cancellations or delays caused by an airline strike can seriously disrupt travel plans. However, in many cases, passengers are protected by EU261/2004 regulation. This regulation defines the rules for compensation and assistance for travelers when facing airline strikes. In this article, we will look at passenger rights and the process of claiming compensation from the airline.

When Are You Entitled to Jetstar Strike Compensation?

European Union Regulation 261/2004 protects travelers affected by airline strikes. This regulation obliges the airline to issue compensation during a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational problems, therefore, the airline is responsible for them.

It is important to understand that the situation with compensation is complex. Certain strikes may be classified as the “extraordinary circumstances” exception. These include strikes by cargo handlers, fire crews, ground staff, etc. In the event of disruptions caused by these ground staff, the chances of obtaining compensation may be significantly reduced. It is essential to identify exactly which personnel is involved in the strike. This directly influences your right to compensation.

Flight Cancellation Compensation

In cases of flight cancellation due to a strike, the airline must inform passengers of the cancellation at least 14 days before the scheduled departure. If the airline fails to notify you during the specified period, it is obliged to pay compensation to passengers in the amount of up to 600 euros.

It is essential to note that the airline is not obligated to pay compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers could be entitled to compensation. The amount of compensation is based on the duration of the delay and the distance of the flight, as shown in the table:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Flight Delay Compensation

According to the EU261/2004 regulation, if your flight is delayed and you arrive at your final destination more than three hours later than scheduled, you are entitled to compensation of up to €600 per passenger. It is important to note that the duration of the delay depends solely on when you arrive at your final destination, not on how late the plane took off.

The amount of compensation is based on the distance of the flight and the duration of the delay:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Requirements for Jetstar Strike Compensation

When a flight disruption occurs, passengers may be eligible for compensation, but specific requirements must be met. It’s crucial to understand these requirements to properly navigate the compensation process:

  • Your flight must be covered by the EU261 regulation. This applies to all flights departing from EU airports, regardless of the airline. It also covers flights arriving in the EU, but only when operated by an EU-based airline.
  • A flight delay or cancellation has significantly disrupted your travel plans. This means your flight was delayed by three hours or more at the final destination, or it was cancelled with fewer than 14 days’ notice before the scheduled departure.
  • You must have a valid reservation and be prepared to travel. This includes having a confirmed booking and all essential travel documents ready (passport, visas).
  • You need to get to the airport on time. Complete check-in by the specified time by the airline. If a time isn’t specified, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.

If you believe you meet these conditions following a Jetstar strike, it’s advisable to document your experience thoroughly and communicate directly with the airline about your compensation claim. Knowing your rights and responsibilities is the first step towards potentially obtaining compensation for an airline strike.

How to Claim Jetstar Strike Compensation

Dealing with cancelled or delayed flights due to strikes is always frustrating. It can spoil your trip but also create problems – emotional, financial, etc. To get compensated for this inconvenience, proceed with these steps:

  1. Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
  2. Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will strive to secure your compensation. You only incur a fee if we win your case.

Following these steps, you’ll secure the compensation you are entitled to under EU law.

Other Rights in Case of a Flight Strike

In addition to compensation, passengers must know about certain services they can expect to receive from the airline in the event of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Keep in mind that the services we are describing below are included in the airline company’s duty to care for every passenger.

Right to Care

If the flight delay is 2+ hours, the airline is required to provide affected passengers with certain services to alleviate discomfort. Some of the basic services are free beverages and meals. Additionally, the affected passengers have a right to make 2 calls and send faxes, or e-mails for free.

Rebooking or Refunds

If your flight gets cancelled or delayed by 5+ hours, you have the right to a full refund or an alternative flight to your final destination. These solutions have some flexibility, which is great because you can choose what works best for you.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled due to the strike? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

29.05.202514:10

Jetstar

263

Singapore (SIN)

Labuan Bajo (LBJ)

delayed

Claim Refund

28.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

28.05.202516:05

Jetstar

465

Ballina (BNK)

Melbourne (MEL)

delayed

Claim Refund

28.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

26.05.202502:15

Jetstar

677

Darwin (DRW)

Melbourne (MEL)

delayed

Claim Refund

25.05.202521:25

Jetstar

678

Melbourne (MEL)

Darwin (DRW)

delayed

Claim Refund

25.05.202520:25

Jetstar

672

Sydney (SYD)

Darwin (DRW)

delayed

Claim Refund

25.05.202511:35

Jetstar

842

Adelaide (ADL)

Proserpine (PPP)

delayed

Claim Refund

25.05.202500:40

Jetstar

40

Manila (MNL)

Tokyo (NRT)

delayed

Claim Refund

24.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

24.05.202517:40

Jetstar

764

Manila (MNL)

Singapore (SIN)

delayed

Claim Refund

24.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

24.05.202512:45

Jetstar

8986

Darwin (DRW)

Singapore (XSP)

delayed

Claim Refund

23.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

23.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

23.05.202512:35

Jetstar

908

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

23.05.202512:20

Jetstar

83

Darwin (DRW)

Denpasar (DPS)

delayed

Claim Refund

23.05.202512:10

Jetstar

848

Sydney (SYD)

Hamilton Island (HTI)

delayed

Claim Refund

23.05.202511:35

Jetstar

842

Adelaide (ADL)

Proserpine (PPP)

delayed

Claim Refund

22.05.202521:20

Jetstar

907

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

22.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

22.05.202516:30

Jetstar

569

Brisbane (BNE)

Melbourne (MEL)

delayed

Claim Refund

22.05.202515:35

Jetstar

935

Cairns (CNS)

Brisbane (BNE)

delayed

Claim Refund

22.05.202515:10

Jetstar

55

Tokyo (KIX)

Taipei (TPE)

delayed

Claim Refund

22.05.202515:05

Jetstar

566

Melbourne (MEL)

Brisbane (BNE)

delayed

Claim Refund

22.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

22.05.202514:10

Jetstar

818

Sydney (SYD)

Brisbane (BNE)

delayed

Claim Refund

22.05.202514:10

Jetstar

263

Singapore (SIN)

Labuan Bajo (LBJ)

delayed

Claim Refund

22.05.202513:15

Jetstar

58

Denpasar (DPS)

Brisbane (BNE)

delayed

Claim Refund

22.05.202511:45

Jetstar

567

Brisbane (BNE)

Melbourne (MEL)

delayed

Claim Refund

22.05.202511:05

Jetstar

1035

Melbourne (MEL)

Denpasar (DPS)

delayed

Claim Refund

22.05.202509:50

Jetstar

801

Adelaide (ADL)

Brisbane (BNE)

delayed

Claim Refund

22.05.202509:30

Jetstar

562

Melbourne (MEL)

Brisbane (BNE)

delayed

Claim Refund

22.05.202509:15

Jetstar

43

Melbourne (MEL)

Denpasar (DPS)

delayed

Claim Refund

22.05.202508:45

Jetstar

905

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

22.05.202507:30

Jetstar

57

Brisbane (BNE)

Denpasar (DPS)

delayed

Claim Refund

22.05.202506:50

Jetstar

110

Perth (PER)

Denpasar (DPS)

delayed

Claim Refund

22.05.202506:15

Jetstar

39

Sydney (SYD)

Denpasar (DPS)

delayed

Claim Refund

21.05.202521:50

Jetstar

48

Seoul (ICN)

Sydney (SYD)

delayed

Claim Refund

21.05.202515:35

Jetstar

843

Proserpine (PPP)

Adelaide (ADL)

delayed

Claim Refund

21.05.202512:10

Jetstar

848

Sydney (SYD)

Hamilton Island (HTI)

delayed

Claim Refund

20.05.202515:05

Jetstar

566

Melbourne (MEL)

Brisbane (BNE)

delayed

Claim Refund

20.05.202514:10

Jetstar

818

Sydney (SYD)

Brisbane (BNE)

delayed

Claim Refund

20.05.202511:45

Jetstar

567

Brisbane (BNE)

Melbourne (MEL)

delayed

Claim Refund

20.05.202509:30

Jetstar

562

Melbourne (MEL)

Brisbane (BNE)

delayed

Claim Refund

20.05.202509:20

Jetstar

814

Sydney (SYD)

Brisbane (BNE)

delayed

Claim Refund

20.05.202508:45

Jetstar

905

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

19.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

18.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

18.05.202515:35

Jetstar

843

Proserpine (PPP)

Adelaide (ADL)

delayed

Claim Refund

18.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

17.05.202517:50

Jetstar

770

Tokyo (KIX)

Manila (MNL)

delayed

Claim Refund

17.05.202517:05

Jetstar

587

Nagoya (NGO)

Fukuoka (FUK)

delayed

Claim Refund

17.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

17.05.202514:05

Jetstar

834

Brisbane (BNE)

Proserpine (PPP)

delayed

Claim Refund

17.05.202513:25

Jetstar

583

Nagoya (NGO)

Fukuoka (FUK)

delayed

Claim Refund

17.05.202506:10

Jetstar

904

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

16.05.202521:20

Jetstar

907

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

16.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

16.05.202517:10

Jetstar

916

Melbourne (MEL)

Townsville (TSV)

delayed

Claim Refund

16.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

16.05.202515:20

Jetstar

849

Hamilton Island (HTI)

Sydney (SYD)

delayed

Claim Refund

16.05.202515:15

Jetstar

909

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

16.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

16.05.202512:10

Jetstar

848

Sydney (SYD)

Hamilton Island (HTI)

delayed

Claim Refund

15.05.202517:50

Jetstar

770

Tokyo (KIX)

Manila (MNL)

delayed

Claim Refund

15.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

15.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

15.05.202514:10

Jetstar

263

Singapore (SIN)

Labuan Bajo (LBJ)

delayed

Claim Refund

14.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

14.05.202512:10

Jetstar

848

Sydney (SYD)

Hamilton Island (HTI)

delayed

Claim Refund

13.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

12.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

12.05.202515:20

Jetstar

849

Hamilton Island (HTI)

Sydney (SYD)

delayed

Claim Refund

12.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

11.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

10.05.202519:35

Jetstar

589

Nagoya (NGO)

Fukuoka (FUK)

delayed

Claim Refund

09.05.202516:05

Jetstar

465

Ballina (BNK)

Melbourne (MEL)

delayed

Claim Refund

08.05.202514:10

Jetstar

263

Singapore (SIN)

Labuan Bajo (LBJ)

delayed

Claim Refund

07.05.202511:35

Jetstar

842

Adelaide (ADL)

Proserpine (PPP)

delayed

Claim Refund

05.05.202522:35

Jetstar

38

Denpasar (DPS)

Sydney (SYD)

delayed

Claim Refund

05.05.202521:20

Jetstar

907

Townsville (TSV)

Brisbane (BNE)

delayed

Claim Refund

05.05.202520:00

Jetstar

106

Perth (PER)

Denpasar (DPS)

delayed

Claim Refund

05.05.202519:00

Jetstar

127

Adelaide (ADL)

Denpasar (DPS)

delayed

Claim Refund

05.05.202518:45

Jetstar

906

Brisbane (BNE)

Townsville (TSV)

delayed

Claim Refund

05.05.202516:25

Jetstar

37

Sydney (SYD)

Denpasar (DPS)

delayed

Claim Refund

05.05.202515:50

Jetstar

33

Melbourne (MEL)

Denpasar (DPS)

delayed

Claim Refund

05.05.202512:45

Jetstar

834

Wuxi (WUX)

Singapore (SIN)

delayed

Claim Refund

04.05.202521:50

Jetstar

43

Tokyo (NRT)

Manila (MNL)

delayed

Claim Refund

04.05.202521:45

Jetstar

766

Manila (MNL)

Singapore (SIN)

delayed

Claim Refund

04.05.202519:40

Jetstar

41

Tokyo (NRT)

Manila (MNL)

delayed

Claim Refund

04.05.202517:35

Jetstar

8972

Darwin (DRW)

Hong Kong (HKG)

delayed

Claim Refund

02.05.202515:35

Jetstar

843

Proserpine (PPP)

Adelaide (ADL)

delayed

Claim Refund

02.05.202511:35

Jetstar

842

Adelaide (ADL)

Proserpine (PPP)

delayed

Claim Refund

01.05.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

01.05.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund

01.05.202514:10

Jetstar

263

Singapore (SIN)

Labuan Bajo (LBJ)

delayed

Claim Refund

30.04.202516:40

Jetstar

461

Ballina (BNK)

Sydney (SYD)

delayed

Claim Refund

30.04.202514:50

Jetstar

460

Sydney (SYD)

Ballina (BNK)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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