Flight delays or cancellations due to an airline strike can seriously disrupt travel plans. However, in many cases, passengers are protected by EU261/2004 regulation. This regulation establishes the rules for assistance and compensation to passengers in cases of airline strikes. In this article, we will look at your rights as a passenger and the process of claiming compensation from the airline.
When Are You Entitled to Jetstar Strike Compensation?
EU Regulation 261/2004 protects travelers affected by airline strikes. This law obliges the airline to pay compensation in the event of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational issues, as a result, the airline is responsible for them.
It is important to understand that the situation with compensation is complex. Some strikes may qualify for the “extraordinary circumstances” exception. These include strikes by cargo handlers, fire crews, ground staff, etc. When faced with disruptions due to these ground staff, the chances of getting compensation may be significantly reduced. It is crucial to determine exactly which crew is involved in the strike. This directly affects your right to compensation.
Flight Cancellation Compensation
In the event of flight cancellation due to a strike, the airline must notify travelers of the cancellation at least 14 days before the scheduled departure. If the airline fails to notify you during the specified period, it is obliged to pay compensation to travelers in the amount of up to 600 euros.
It is important to note that the airline is not obligated to pay compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers might be entitled to compensation. The amount of compensation is based on the duration of the delay and the distance of the flight, as shown in the table:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flight Delay Compensation
According to the EU261 regulation, if your flight is delayed and you reach your final destination more than three hours later than scheduled, you are eligible for compensation of up to €600 per passenger. It’s crucial to understand that the duration of the delay depends solely on when you arrive at your final destination, not on how late the plane took off.
The amount of compensation depends on the distance of the flight and the duration of the delay:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Requirements for Jetstar Strike Compensation
When a flight disruption occurs, passengers may be eligible for compensation, but certain criteria must be met. It’s important to understand these requirements to effectively manage the compensation process:
- Your flight must be covered by the EU261/2004 regulation. This applies to all flights leaving from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when handled by an EU-based airline.
- A flight cancellation or delay has significantly disrupted your travel plans. This means your flight has been delayed by 3 hours or more at the final destination, or it was cancelled with fewer than fourteen days’ notice before the scheduled departure.
- You must have a confirmed reservation and be prepared to travel. This includes having a valid booking and all essential travel documents prepared (passport, visas).
- You need to get to the airport on time. Check-in within the specified time by your airline. If no time is given, arrive at least 45 minutes before the scheduled departure to stay eligible for compensation.
If you believe you meet these conditions following a Jetstar strike, it’s advisable to document your experience thoroughly and get in touch directly with the airline about your compensation claim. Being aware of your rights and responsibilities is the first step in potentially obtaining compensation for an airline strike.
How to Claim Jetstar Strike Compensation
Dealing with delayed or cancelled flights due to strikes is always frustrating. Such situations can spoil your trip but also create problems – emotional, financial, etc. To seek compensation for this inconvenience, follow these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws well and will strive to obtain your rightful compensation. You are only charged if we win your case.
By following these steps, obtain the compensation you are entitled to under EU law.
Other Rights in Case of a Flight Strike
In addition to compensation, passengers should know about certain services they can expect to receive from the airline in case of a flight disruption. These services aim to reduce inconveniences and provide some comfort to passengers during delays or cancellations. Keep in mind that the services we are describing below are included in the airline company’s duty to care for every passenger.
Right to Care
When the flight delay is 2+ hours, the airline is required to provide affected passengers with certain services to alleviate discomfort. Some of the basic services include free beverages and meals. Additionally, the affected passengers have a right to make 2 phone calls and send faxes, or emails for free.
Rebooking or Refunds
If your flight is cancelled or delayed by more than five hours, you can request a full refund or an alternative flight to your final destination. These options offer some flexibility, which is great because you can choose what works best for you.