Flight delays or cancellations due to an airline strike can seriously disrupt travel plans. Fortunately, in many cases, passengers are protected by EU261/2004 regulation. This regulation establishes the rules for compensation and assistance to passengers in cases of airline strikes. In this article, we will look at your rights as a passenger and the process of claiming compensation from the airline.
When Are You Entitled to FlyEgypt Strike Compensation?
European Union Regulation 261/2004 protects passengers affected by airline strikes. This legislation obliges the airline to pay compensation in case of a standard crew strike and a “wildcat” strike. These labor disputes are considered part of operational problems, consequently, the airline is responsible for them.
It is crucial to understand that the situation with compensation is complex. Some strikes may qualify for the “extraordinary circumstances” exception. These include strikes by cargo handlers, firefighters, ground staff, etc. In the event of disruptions resulting from these ground staff, the chances of obtaining compensation may be significantly reduced. It is crucial to identify exactly which personnel is involved in the strike. This directly influences your right to compensation.
Flight Cancellation Compensation
In the event of flight cancellation due to a strike, the airline must inform travelers of the cancellation at least 14 days before the scheduled departure. If the airline doesn’t inform you within the specified period, it is obliged to pay compensation to passengers in the amount of up to 600 euros.
It is crucial to note that the airline is not obligated to issue compensation by providing you with an alternative flight to your final destination. However, if the alternative flight results in a later arrival at the final destination, passengers could be entitled to compensation. The amount of compensation depends on the duration of the delay and the distance of the flight, as displayed in the following table:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flight Delay Compensation
According to the EU261/2004 regulation, if your flight is delayed and you reach your final destination more than 3 hours later than planned, you are eligible for compensation of up to €600 per passenger. It is important to note that the duration of the delay depends solely on when you reach your final destination, not on how late the plane departed.
The amount of compensation is based on the distance of the flight and the duration of the delay:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Requirements for FlyEgypt Strike Compensation
When an airline strike occurs, passengers may be eligible for compensation, but certain criteria must be met. It’s important to understand these requirements to properly navigate the compensation process:
- Your flight must be covered by the EU261/2004 regulation. This covers all flights leaving from EU airports, regardless of the airline. It also applies to flights arriving in the EU, but only when operated by an EU-based airline.
- A flight delay or cancellation has significantly disrupted your travel plans. This means your flight has been delayed by three hours or more at the final destination, or it was cancelled with less than 14 days’ notice before the scheduled departure.
- You are required to have a confirmed reservation and be ready to travel. This includes having a confirmed booking and all essential travel documents ready (passport, visas).
- You need to get to the airport on time. Complete check-in by the specified time by your airline. If no specific time is provided, arrive at least 45 minutes before the scheduled departure to maintain eligibility for compensation.
In case you believe you meet these conditions following a FlyEgypt strike, it’s advisable to document your experience thoroughly and communicate directly with the airline about your compensation claim. Understanding your rights and responsibilities is the first step towards potentially obtaining compensation for an airline strike.
How to Claim FlyEgypt Strike Compensation
Dealing with flight delays or cancellations due to strikes is always frustrating. Such situations can not only ruin your trip but also create problems – emotional, financial, etc. To seek compensation for this inconvenience, proceed with these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws comprehensively and will strive to secure your compensation. You are only charged if we win your case.
Following these steps, you will receive the compensation you are entitled to under EU law.
Other Rights in Case of a Flight Strike
In addition to compensation, passengers should know about certain services they can expect to receive from the airline in the event of a flight disruption. These services aim to reduce inconveniences and give some comfort to passengers during delays or cancellations. Keep in mind that the services we are describing below are a part of the airline company’s duty to care for each passenger.
Right to Care
If the flight delay is 2+ hours, the airline is required to provide affected passengers with certain services to alleviate discomfort. Some of the basic services are free beverages and meals. Additionally, the affected passengers have a right to make 2 calls and send faxes, or emails for free.
Rebooking or Refunds
If your flight gets cancelled or delayed by over five hours, you are entitled to a full refund or an alternative flight to your final destination. These options have some flexibility, which is great because you can choose what works best for you.