One of the most common causes of flight interruptions is flight strikes, which may be organized by the personnel, an airport itself, or an airline. As a passenger, you should be aware of the EU 261 regulation, according to which you may be entitled to Air Austral compensation of up to 600 Euros.
Continue reading to find out how you can get compensation and when you qualify.
Your Passenger Rights
The good news is that every air traveler is protected by the EU 261 regulation. The EU 261 is a European Union law that sets the rules for assistance and compensation to passengers in cases of flight disruptions. Now, let’s take a closer look at air passenger rights, according to EU 261:
- The airline is required to provide passengers with information about their rights;
- In case of flight cancellation, a passenger is entitled to choose one of the following options: either a ticket refund or rerouting to the final destination under similar conditions. To receive a Air Austral refund, passengers must have a confirmed reservation;
- Passengers can expect to receive food and beverages; they are also entitled to have two free phone calls, e-mails, or faxes;
- If you choose an alternative flight, and it involves an overnight stay, the airline is required to provide hotel accommodation, as well as transportation between the airport and the hotel;
- Compensation from 250 to 600 euros per passenger.
When You Are Entitled to Air Austral Strike Compensation
Often, Air Austral strikes involve their staff. These could be pilots, engineers, flight attendants, or other essential personnel. As you’re now aware, you may be eligible for airline strike compensation, if your travel was disrupted. The compensation will then cover the inconvenience you faced because of the strike.
It is also important to understand what “extraordinary circumstances” are. These are events beyond the airline’s control. If a strike is considered one of these circumstances, the airline is not required to provide compensation. It is important to note if a staff strike happens, the airline could have potentially foreseen and managed such incidents, thus such cases are within the airline’s control. That is when flight disruptions are caused by the airline’s own employees, they are not cases of extraordinary circumstances. Consequently, passengers are entitled to claim flight compensation.
However, you need to be aware that each incident is individual, meaning that every flight disruption caused by a strike must be carefully analyzed to determine whether the airline will provide compensation.
Air Austral Strike Compensation
Before seeking the airline strike compensation, it’s important to understand the requirements and the amount of compensation you might receive.
Air Austral Strike Flight Delay Compensation
If your flight was delayed by more than 3 hours because of the Air Austral strike, you are entitled to compensation of up to €600 per passenger under EU 261. Keep in mind that the amount of compensation is determined by the distance of the flight and the time of delay.
For more details on the amount of compensation, see the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Air Austral Strike Flight Cancellation Compensation
If your flight was cancelled and the airline informed you less than 14 days before your scheduled travel, you may be entitled to compensation of up to €600 under EU 261/2004. However, in some cases, the airline may avoid paying compensation if it offers an alternative flight to your final destination that meets certain criteria listed below:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Importantly, if you used an alternative flight but your final arrival time at the destination point was still delayed, you can claim compensation.
The amount of the compensation is determined by the flight distance and the time of delay in arriving at the final destination. Take a look at the table below for more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Which Air Austral Flights Are Covered by EU261?
EU261 regulation covers all flights departing from EU airports, regardless of the airline, as well as flights arriving in the EU from outside the EU if they are operated by airlines based in the EU. It also applies to flights to/from Norway, Switzerland, and Iceland.
The table below shows which Air Austral flights are protected by EU Regulation 261:
| Itinerary | Covered by EU 261 |
| Flights departing the EU airports | ✅ Covered |
| Flights arriving at the EU airports | ✅ Covered |
How to Claim Air Austral Strike Compensation
If you have experienced flight delays or cancellations at least once, you know how annoying it can be.
Passengers who encounter any of these situations are entitled to claim Air Austral compensation, according to the EU regulations. Follow these steps to claim compensation:
- Complete our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will strive to secure your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled due to the strike? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
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