Flight delays are frustrating, unpredictable, and more common than you might think. According to recent statistics, more than 20% of flights worldwide experience delays, affecting millions of travelers every year.
Whether you’re a frequent flyer or an occasional traveler, knowing what to do when your flight is delayed can make all the difference. From checking your flight status to exploring compensation options, this guide will provide actionable steps to minimize disruption and maximize your travel rights.
Check the Status of Your Flight
When you are starting to think about what to do if your flight is delayed, you should first check the status of your flight. This can be done quickly and efficiently using a variety of channels. Use the airline’s mobile app to check your flight status, which often includes up-to-the-minute information on departure and arrival times. Alternatively, you can simply go to the airline’s website or check the information boards at the airport.
It is important to stay current on the status of your flight. By checking the status regularly, you can proactively stay aware of any updates and make the appropriate adjustments to your travel plans. If your flight is delayed because of weather, it’s even more crucial to monitor updates, as those delays can be unpredictable.
Contact With the Airline
If there’s a delay, it’s paramount to reach out to the airline at the earliest opportunity to know your options and next steps. You can do this by calling the airline’s hotline or talking with its representatives directly at the airport. You’ll also want to prompt the airline to keep you updated as much as possible, for as long as possible, regarding any developments with your travel plans.
Airlines have an obligation to care for their passengers during delays. That means they need to provide you with food, drinks, and ways to contact others. If the delay is long enough, the airline must offer you an alternative flight, and possibly a refund for your ticket. Also, if overnight accommodation is necessary, they should book lodgings. Depending on the circumstances, compensation may also be offered. In such cases, using a well-written flight delay compensation letter can strengthen your claim and help ensure a swift resolution.
Staying in touch with the airline is essential because it ensures you receive the services and information you are entitled to. Staying connected helps you better understand what to do when your flight is delayed and makes dealing with the situation a lot smoother.
Consider Alternative Travel Options
If your flight is delayed for an extended period, it may be worth looking into other travel alternatives. If waiting indefinitely for your rescheduled flight isn’t ideal, you should consider booking a new flight with another airline. Alternatively, it might be more reasonable and practical to travel by train or rent a car. All of these ridesharing options can often get you to your destination quicker and with less hassle than waiting around at the airport.
Book a Hotel
Getting a hotel room is critical when there isn’t the possibility of an appealing alternative mode of transport and a long delay is at hand. Nearby hotels often fill up quickly because many other passengers will also be seeking a place to stay during long delays. It can be a good idea to book a hotel as soon as you know your delay will be sizable, to avoid being stuck without a room. This guarantees you a comfortable place to rest and recover while you wait for your travel plans to fall back into place.
Check Your Travel Insurance
Check if your travel insurance provides trip delay compensation. Many policies cover reimbursement of unforeseen costs such as food, lodging, and transportation for prolonged delays. This is where you can take advantage of this coverage to help minimise the financial cost of an unexpected delay, giving you one less thing to worry about!
Keep Documentation
Be sure to retain all relevant documentation, such as your boarding passes, receipts, and any correspondence with the airline. This is important if you want to file for compensation in the future. Airlines frequently reimburse passengers for legitimate expenses caused by a delay, but you’ll require appropriate documentation to justify your request. By keeping these records organised and accessible, you’ll help ensure that you obtain the compensation you deserve.
Claim Your Compensation
If you have a delay of over three hours, you could be eligible for EU261 or UK261 compensation. If the delay is caused by the airline, they are required to compensate affected passengers, with payouts reaching up to 600 euros. All you have to do to get these benefits is complete a form provided on the airline’s website. Gather necessary documents, including your boarding pass and receipts, to support your claim.
Flight Delayed? Here’s What to Do Next
| Step | What to Do? | Why It Helps |
| Check Flight Status | Use the airline’s app or website for real-time updates | Ensures you stay informed about your delay |
| Contact the Airline | Call customer service or speak to airport staff | Understand your options for rebooking |
| Know Your Rights | Check if you qualify for EU261/UK261 compensation | You may be entitled to up to €600 |
| Consider Alternative Travel | Look for other flights, trains, or rental cars | Can help you reach your destination faster |
| Book a Hotel if Necessary | Reserve a room early if the delay extends overnight | Ensures a comfortable stay without last-minute stress |
| Keep All Documentation | Save boarding passes, receipts, and airline emails | Essential for filing a compensation claim |
| Submit a Compensation Claim | Fill out the airline’s online claim form | Helps you get reimbursement for your delay |
With a delayed flight, stress is inevitable, but taking the right steps can make all the difference. Stay updated, contact the airline, check alternative travel options, and don’t forget your passenger rights.
By following this guide, you’ll reduce frustration, secure assistance, and—if eligible—claim compensation for your delay. Always be proactive, keep your documentation, and turn a delay into an opportunity to travel smarter.
FAQ
Yes, unless the airline tells you otherwise. Delays can change, so being at the airport keeps you informed and ready for any updates.
Yes, check-in at the original time to secure your seat and stay flexible in case the delay shortens or the airline offers an alternative.
There’s no fixed time. It depends on the issue and the airline’s ability to fix it. Stay informed and be ready for changes.
Yes, if the issue is resolved sooner than expected. Stay at the gate and monitor updates to avoid missing your flight.