As the “airline of Scotland,” Loganair connects remote islands, regional hubs, and major UK airports. Despite its strong reputation for reliability, baggage issues can still occur. Suitcases may arrive late, sustain damage, or go missing entirely. In such cases, passengers are protected by international aviation law and may be eligible for delayed baggage compensation, lost baggage reimbursement, or compensation for damaged baggage.
Terms Used for Baggage Issues
Before filing a claim, it’s essential to understand the standard terms used in aviation to classify baggage problems. These terms are critical to interpreting your air passenger rights under international and regional regulations.
- ⏳ Delayed Baggage: When your checked luggage doesn’t arrive on your flight but is delivered later. During this waiting period, you may buy essentials such as toiletries or clothing. These costs can later be reimbursed as part of your Loganair baggage delay compensation. To qualify, you must file a Property Irregularity Report (PIR) at the airport.
- ❌ Lost Baggage: If your suitcase hasn’t been returned within 21 days, or if Loganair confirms earlier that it cannot be located, it is officially considered lost. At this stage, you can request Loganair lost baggage compensation.
- ⚠️ Damaged Baggage: If your suitcase or its contents arrive broken, scratched, or missing, you may claim Loganair compensation for damaged baggage. Report the issue immediately at the airport and follow up with a written claim within 7 days.
- 📦 Misrouted Baggage: If your luggage was mistakenly sent to the wrong airport, it is treated as delayed baggage. A PIR is required to trace and redirect your bag.
Passenger Rights in Case Loganair Delays, Loses, or Damages Baggage
When checked baggage is delayed, damaged, or lost on a Loganair flight, passengers are protected by the Montreal Convention. This treaty establishes airline liability and allows passengers to claim compensation of up to 1.288 Special Drawing Rights (SDRs)- currently around €1,600 per traveler.
What Are SDRs? An SDR (Special Drawing Right) is a unit of account created by the International Monetary Fund (IMF). It represents a mix of global currencies (euro, US dollar, pound sterling, Japanese yen, and Chinese yuan). Its value fluctuates with exchange rates, which is why compensation limits are often given as an approximate euro figure.
In practical terms, even if your baggage and belongings are worth more than €1,600, this is the maximum reimbursement unless you declared a higher value at check-in.
Baggage Is Delayed
If your luggage does not arrive with your flight, Loganair must trace and deliver it as quickly as possible. While waiting, passengers can purchase essential items such as toiletries or clothing and later seek reimbursement, provided receipts are kept and a PIR was filed.
Baggage Is Lost
If your luggage hasn’t been returned within 21 days, or Loganair confirms earlier that it cannot be found, it is officially declared lost. Passengers are then entitled to submit a claim, including an inventory of contents, proof of value, and travel documents. Reimbursement is based on depreciated value, not the original purchase price.
Your bag is missing- your claim doesn’t have to be.
Baggage Is Damaged
If your suitcase arrives broken, scratched, or with missing contents, you can request Loganair compensation for damaged baggage. Report the issue immediately at the baggage desk and follow up with a written claim within 7 days. Supporting evidence, such as photos and repair estimates, will strengthen your case.
📌 Important: Valuables such as jewelry, electronics, or fragile goods may not be fully covered unless declared in advance. Always check the airline’s terms of carriage.
Deadlines for Claiming
Strict deadlines apply when making a claim with Loganair. Missing these limits can result in rejection, even if your case is valid.
| Claim Type | Deadline |
| Damaged baggage | Within 7 days of receiving luggage |
| Missing or damaged contents | Within 7 days of receiving luggage |
| Delayed baggage | Within 21 days of receiving luggage |
| Lost baggage (after 21 days) | As soon as possible once declared lost |
⏳ Tip: Act quickly. Filing your PIR and keeping receipts, photos, and baggage tags from the start will make your case stronger.
Loganair Delayed or Lost Baggage Compensation
Under the Montreal Convention, Loganair is responsible for mishandled baggage, with liability capped at €1,600 per passenger. The actual payout depends on the situation and supporting documents.
What Can Be Reimbursed
- Essential purchases during delays– toiletries, basic clothing, and urgent necessities.
- Lost baggage reimbursement– the depreciated value of belongings not returned within 21 days.
- Damaged baggage coverage– repair costs or replacement if your suitcase or its contents arrive damaged.
Key Limitations
- Compensation is based on current value, not original purchase price.
- Depreciation of 10–30% per year is usually applied.
- High-value items like electronics or jewelry are excluded unless declared in advance.
- The airline may repair a damaged suitcase instead of paying full reimbursement.
💡 Example: If your bag was delayed for 36 hours on a Glasgow–Stornoway flight, you may be reimbursed for essential purchases like toiletries and a change of clothes. If declared lost, you could then claim the depreciated value of its contents up to the liability cap.
How to Claim Loganair Delayed or Lost Baggage Compensation
Submitting a claim requires careful timing and complete documentation. To improve your chances:
- Fill Out the Form– Start with our online compensation form. Provide your Loganair flight details, travel date, and a description of the problem.
- Attach Supporting Evidence– Include your PIR, baggage tags, receipts for emergency purchases, and photos of any damage.
- Submit Promptly– File your claim as soon as possible. For lost baggage, don’t wait until the 21-day mark if the airline confirms the loss earlier.
Once submitted, our specialists can handle communication with Loganair, making sure your claim is processed properly and maximizing the payout you’re entitled to.
Additional Documents Checklist
When filing your claim, make sure you include:
- Property Irregularity Report (PIR) reference number.
- Boarding pass and baggage tags.
- Receipts for essential purchases or repair costs.
- Photos of damaged baggage or missing contents.
- Bank statements or product links as proof of value if receipts are missing.
Allowable vs. Non-Allowable Purchases
During a baggage delay, you can typically claim reimbursement for:
- ✅ Toiletries (soap, toothpaste, deodorant).
- ✅ Essential clothing (underwear, T-shirt, baby items).
- ✅ Urgent items needed for travel (basic shoes, work uniform).
But airlines often reject claims for:
- ❌ Designer clothes, luxury goods, or accessories.
- ❌ Electronics not declared in advance.
- ❌ Non-essential purchases (perfume, cosmetics, gifts).
Pro Tips for a Successful Baggage Compensation Claim
- 📸 Take Photos– Document your suitcase and its contents before and after travel.
- 📝 Be Detailed– List lost or damaged items with estimated values.
- 🧾 Keep Receipts– Loganair usually only reimburses documented expenses.
- ⏰ Respect Deadlines– 7 days for damaged baggage, 21 days for delays or loss.
- 📞 Follow Up– If the airline doesn’t respond within about 30 days, escalate your case.
FAQ
You may be reimbursed for essential purchases like toiletries and basic clothing. Non-essential items are not covered.
Yes, if reported immediately and followed by a written claim within 7 days. Compensation may cover repairs or replacement.
Not normally, unless declared before travel. High-value items are excluded from standard coverage.
File a Property Irregularity Report (PIR) at the airport baggage desk. Without this, your claim may be rejected.
While most compensation claims focus on checked baggage, any damage or issues involving cabin baggage should still be reported immediately to Loganair staff. Reimbursement may be limited, but it’s worth documenting and submitting a claim compensation request.
