Atlantic Airways, the national airline of the Faroe Islands, is known for connecting remote destinations with larger European hubs. Still, like any carrier, it is not immune to baggage mishandling. Luggage can sometimes arrive late, suffer damage, or be lost entirely. When this happens, passengers may be entitled to Atlantic Airways delayed baggage compensation, lost baggage reimbursement, or compensation for damaged baggage under international law.
Terms Used for Baggage Issues
Before filing a claim, it helps to understand how airlines classify different baggage problems:
- ⏳ Delayed Baggage– Checked luggage that does not arrive with you on your flight but is delivered later. To protect your rights, always file a Property Irregularity Report (PIR) at the airport and keep receipts for any emergency purchases.
- ❌ Lost Baggage– If your suitcase hasn’t been returned within 21 days, or if Atlantic Airways confirms earlier that it cannot be found, it is considered lost. At this stage, you may request Atlantic Airways lost baggage compensation.
- ⚠️ Damaged Baggage– Visible or internal damage to your luggage or its contents. You must report the issue immediately upon arrival and submit a written claim within 7 days.
- 📦 Misrouted Baggage– When your luggage is sent to the wrong airport, it is treated as delayed baggage. Filing a PIR ensures that the bag is traced and redirected to you.
Passenger Rights in Case Atlantic Airways Delays, Loses, or Damages Baggage
When your baggage is delayed, lost, or damaged on an Atlantic Airways flight, you are protected by the Montreal Convention, an international treaty that regulates airline liability. Under this agreement, passengers may claim compensation of up to 1,288 Special Drawing Rights (SDRs), which is approximately €1,600, depending on exchange rates. This cap applies to all passengers, regardless of travel class.
What Are SDRs?
An SDR (Special Drawing Right) is a unit of account established by the International Monetary Fund (IMF). It is based on a basket of major global currencies — the euro, US dollar, pound sterling, Japanese yen, and Chinese yuan. Because the value of SDRs fluctuates with exchange rates, airlines usually present the maximum compensation as an approximate euro value.
In practice, even if your suitcase and belongings are worth more than €1,600, the SDR cap sets the upper limit unless you declared a higher value for your baggage during check-in.
Baggage Is Delayed
If your suitcase does not arrive with you, Atlantic Airways must trace it and deliver it as soon as possible. During this waiting period, you are entitled to purchase essential items such as toiletries, baby products, or a change of clothes. These expenses can later be reimbursed as part of your Atlantic Airways delayed baggage compensation, provided that you keep receipts and file a Property Irregularity Report (PIR) at the airport.
Baggage Is Lost
If your baggage has not been returned within 21 days, or if Atlantic Airways confirms earlier that it cannot be found, it is officially considered lost. At this point, you are eligible for Atlantic Airways lost baggage compensation.
Compensation is calculated on the depreciated value of your belongings rather than their original purchase price. Most airlines apply a 10–30% depreciation rate per year when assessing claims. To strengthen your case, provide receipts, bank statements, photos, or other proof of ownership.
Your bag is missing- your claim doesn’t have to be.
Baggage Is Damaged
If your bag arrives broken, dented, or with missing contents, you can request Atlantic Airways compensation for damaged baggage. Compensation may cover repair costs or replacement of the bag and affected contents, depending on the severity of the damage.
Examples include:
- Cracked or crushed suitcase shells
- Broken wheels or handles
- Torn zippers or fabric
Atlantic Airways may choose to repair the bag instead of offering full reimbursement. To ensure your air passenger rights are respected, report the damage immediately, take photos at the airport, and file a written claim within 7 days of receiving your bag.
👉 Typically, airlines reimburse 100% of toiletries and around 50% of clothing costs, since clothes can be reused. Luxury or non-essential purchases, however, are not usually covered.
Deadlines for Claiming
When dealing with baggage issues, timing is everything. Atlantic Airways follows strict international deadlines for reporting and claiming compensation. Missing these cut-offs can result in your claim being denied, even if the case itself is valid.
- Damaged baggage– Must be reported immediately at the airport and followed by a written claim within 7 days of receiving your luggage.
- Delayed baggage– If your suitcase arrives late, claims for reimbursement of emergency purchases must be submitted within 21 days of receiving it.
- Lost baggage– A bag is officially considered lost after 21 days without recovery, or earlier if Atlantic Airways confirms the loss. Claims should be submitted as soon as possible at this point.
Here’s a quick reference table to keep the timelines clear:
| Claim Type | Deadline |
| Damaged baggage | Within 7 days of receiving luggage |
| Missing or damaged contents | Within 7 days of receiving luggage |
| Delayed baggage | Within 21 days of receiving luggage |
| Lost baggage (after 21 days) | As soon as possible once declared lost |
⏳ Tip: File a Property Irregularity Report (PIR) as soon as the issue occurs, keep all receipts for purchases or repairs, and store baggage tags. Acting quickly ensures the best chance of receiving your Atlantic Airways baggage delay compensation, lost baggage reimbursement, or compensation for damaged baggage.
Atlantic Airways Delayed or Lost Baggage Compensation
To claim compensation for delayed, lost, or damaged baggage, you must act quickly and follow the correct procedures. File a Property Irregularity Report (PIR) before leaving the airport, collect all supporting documents, and submit your written claim within the legal deadlines. Compensation depends on the evidence you provide and is subject to the Montreal Convention limit of 1,288 SDRs (about €1,600).
What Compensation Can Cover
- Essential purchases during delays– toiletries, basic clothing, baby items, and other necessities.
- Lost luggage reimbursement– compensation for the depreciated value of belongings not returned within 21 days.
- Damaged baggage compensation– repair costs or replacement value if your suitcase or its contents arrive damaged.
Key Limitations
- Claims are assessed on the current value of items, not the original purchase price.
- Airlines usually apply 10–30% depreciation per year.
- High-value items (electronics, jewelry, fragile goods) are often excluded unless declared in advance.
- Atlantic Airways may choose to repair a damaged bag instead of paying full reimbursement.
💡 Example: If your suitcase is delayed for 48 hours on a Vágar–Copenhagen flight, you may be reimbursed for essential purchases such as toiletries and clothes. If the bag is later declared lost, you can claim the depreciated value of its contents up to the liability cap.
How to Claim Atlantic Airways Delayed or Lost Baggage Compensation
Baggage claims can seem simple, but missing documents or late submissions often result in rejection. To maximize your chances, follow these steps:
- Fill Out the Claim Form– Start with our secure online compensation form. Provide your Atlantic Airways flight number, travel date, and a brief description of the baggage issue.
- Attach Supporting Evidence– Upload your PIR, baggage tags, receipts for essential purchases, and photos of damage where applicable.
- Submit Promptly– Don’t wait until the last day. For lost baggage, submit as soon as Atlantic Airways confirms it cannot be recovered. For delayed baggage, include receipts once your luggage is returned.
Our experts can manage the process on your behalf, ensuring all documents are in order and communicating directly with Atlantic Airways to secure your claim.
Pro Tips for a Successful Baggage Compensation Claim
- 📸 Take Photos– Photograph your suitcase before and after travel to document its condition.
- 📝 Be Precise– Provide a detailed list of lost or damaged items with approximate values.
- 🧾 Keep Receipts– For delayed baggage, keep receipts for emergency purchases. For damaged baggage, save repair or replacement receipts.
- ⏰ Respect Deadlines– Remember: 7 days for damaged baggage, 21 days for delays or loss.
- 📞 Follow Up– If Atlantic Airways doesn’t respond within 30 days, escalate through consumer protection agencies or get professional support.
FAQ
Passengers can claim up to 1,288 Special Drawing Rights (≈ €1,600) under the Montreal Convention. The final amount depends on depreciation, receipts, and proof of value.
You are entitled to reimbursement for reasonable emergency purchases such as toiletries, underwear, or basic clothing. Keep receipts to support your claim.
Yes. If your suitcase or contents arrive broken, scratched, or missing, you can claim Atlantic Airways compensation for damaged baggage. File a report at the airport and submit a written claim within 7 days.
Not usually, unless they were declared in advance at check-in. Airlines often exclude high-value or fragile items from standard coverage.
Always file a Property Irregularity Report (PIR) at the baggage desk before leaving the airport. This document is essential for tracing your luggage and submitting a valid claim.
