Flying with Air Greenland offers unique access to Greenland’s remote landscapes and Arctic destinations. However, even on these special routes, baggage issues can occur. If your luggage is delayed, lost, or arrives damaged, you may be entitled to Air Greenland delayed baggage compensation, lost baggage reimbursement, or compensation for damaged baggage under international aviation law. Knowing the rules and your air passenger rights will help you resolve the problem quickly and secure the compensation you deserve.
Terms Used for Baggage Issues
Before diving into the compensation process, it’s important to understand how airlines classify baggage problems. Air Greenland applies the same definitions used internationally:
- ⏳ Delayed Baggage: Checked baggage that does not arrive at your destination with you but is delivered later. Always file a Property Irregularity Report (PIR) immediately at the airport to document the issue.
- ❌ Lost Baggage: If your baggage has not been returned within 21 days of your flight, or Air Greenland confirms it cannot be traced earlier, it is officially declared lost. At this point, you can begin the process of requesting Air Greenland lost baggage compensation.
- ⚠️ Damaged Baggage: Visible damage to your suitcase or its contents. This must be reported with a PIR as soon as possible and no later than 7 days after receiving your baggage.
- 📦 Misrouted Baggage: If your bag is sent to the wrong airport, it is considered delayed baggage. You should file a PIR so Air Greenland can trace and redirect it.
Passenger Rights In Case Air Greenland Delays, Loses, or Damages Baggage
Even though Air Greenland is a relatively small carrier, it must comply with the same international aviation rules as larger airlines. The most important framework here is the Montreal Convention, which applies to international flights and sets the airline’s liability when baggage is mishandled. Under this treaty, passengers may receive up to 1,519 Special Drawing Rights (about €1,750) for delayed, lost, or damaged baggage.
Baggage is Delayed
If your bag doesn’t arrive with your flight, Air Greenland must trace it and deliver it to you as quickly as possible. During this waiting time, you have the right to buy essential items such as toiletries and clothing. Keep all receipts, as they are required to claim Air Greenland delayed baggage compensation. File a Property Irregularity Report (PIR) at the airport to start the process.
Baggage is Lost
Your baggage is officially considered lost if it has not been delivered within 21 days of arrival, or if Air Greenland confirms earlier that it cannot be found. At this point, you can request Air Greenland lost baggage compensation. To strengthen your claim, submit:
- A detailed inventory of your belongings
- Proof of value such as receipts, bank statements, or product photos
- Travel documents (boarding pass, baggage tags)
Bag missing? No problem, you may be entitled to compensation.
Baggage is Damaged
If your suitcase or its contents are returned broken, dented, or otherwise damaged, you may claim Air Greenland compensation for damaged baggage. Always check your luggage immediately at baggage claim, take photos of the damage, and file a report at the airport service desk. Written claims must be submitted within 7 days of receiving the bag.
Air Greenland Delayed or Lost Baggage Compensation
When baggage is mishandled, Air Greenland is legally responsible under the Montreal Convention, which applies to most international flights. The Convention sets a liability cap of 1,519 Special Drawing Rights (SDRs), equal to about €1,750. This limit applies per passenger, regardless of ticket class.
What Compensation Covers
If you are eligible, your lost, delayed or damaged baggage compensation may include:
- Essential expenses during baggage delays (toiletries, clothing, and urgent personal items).
- Reimbursement for lost baggage, calculated based on the depreciated value of the missing contents.
- Repair or replacement costs for damaged luggage and its items.
Passengers also have the option to declare a higher value for their luggage at check-in. Doing so increases the airline’s maximum liability, though an additional fee may apply.
To ensure your claim is valid, you must always submit it with supporting evidence such as receipts, photos, and the Property Irregularity Report (PIR).
Deadlines for Claiming
To secure compensation for delayed baggage, lost baggage reimbursement, or compensation for damaged baggage, it’s essential to act within strict time limits. Missing these deadlines often results in claims being rejected, even if they are valid.
| Type of Baggage Issue | Deadline to Claim | Details |
| Damaged baggage | Within 7 days of receiving your bag | Report damage immediately at the airport and submit a written claim. Attach photos and receipts if repairs are needed. |
| Delayed baggage | Within 21 days of receiving your bag | Submit your claim as soon as possible, including receipts for emergency purchases. |
| Lost baggage | After 21 days without return | Once Air Greenland confirms the bag is lost, file a claim with a full inventory of items and proof of value. |
⏳ Tip: The earlier you act, the stronger your case. Always save receipts, travel documents, and photos to support your claim.
How to Claim Air Greenland Delayed or Lost Baggage Compensation
Filing a baggage claim with Air Greenland may sound simple, but many passengers miss out on compensation because of incomplete paperwork, late submissions, or lack of proper documentation. To avoid mistakes and ensure your case is handled correctly, follow these two essential steps:
- Fill in the form– Use our secure online claim form to start your case. Provide details of your Air Greenland flight, your PIR (Property Irregularity Report) reference, baggage tags, receipts for emergency purchases, and photos if your luggage was damaged. Supplying full information upfront creates a strong basis for your claim.
- Get help from our specialists– Once submitted, our experts review all your documents, prepare a professional claim, and handle communication with Air Greenland on your behalf. This ensures your rights are enforced under the Montreal Convention and that you get the maximum possible compensation, whether it’s for delayed, lost, or damaged baggage.
By relying on our support, you avoid unnecessary stress and significantly increase your chances of a successful outcome. Instead of struggling with bureaucracy, you can focus on your journey, knowing that your claim is in expert hands.
Pro Tips for Filing Your Baggage Claim
- 📸 Photograph Your Bag– Take pictures of your suitcase and its contents before you travel. These serve as strong evidence if damage or loss occurs.
- 📝 Keep a Clear Inventory– Write down what you packed, with approximate values. This makes it easier to claim Air Greenland lost baggage compensation.
- 📑 Save Every Receipt– Purchases made while waiting for delayed baggage or for repairing damaged luggage are only reimbursed if you have proof.
- ⏰ Act Quickly– Respect the deadlines: 7 days for damaged baggage, 21 days for delays or loss. The sooner you file, the stronger your claim.
- ⚖️ Reference Your Rights– Mention the Montreal Convention when dealing with Air Greenland. It demonstrates awareness of your entitlements and strengthens your case.
