Passengers of Wings Air who have faced a flight delay or cancellation have a legal right to compensation. Under EU Regulation 261/2004, airlines must compensate passengers in case of a significant disruption. In this article, we’ll examine your rights and the steps you need to take to obtain the compensation you are entitled to from the airline.
Wings Air Flight Delay or Cancellation Compensation
Before claiming the Wings Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Wings Air Compensation for Flight Delay
In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim is the actual time you reach your final destination.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always receive compensation for every flight delay. Wings Air is not obliged to compensate passengers when extraordinary circumstances outside their control arise. This includes bad weather, airport issues, or a strike by air traffic controllers. In such situations, you will generally not be compensated as it is not the airline’s fault.
Wings Air Compensation for Flight Cancellation
EU 261 states that airlines have to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the flight distance and the length of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Wings Air is not obliged to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Wings Air Flights Covered By EU 261/2004?
EU Regulation 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Wings Air is not a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Wings Air
If your travel plans have been affected by a flight cancellation or delay with Wings Air, it’s essential to know that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will do our best to get you your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re entitled to. You may have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Wings Air goes the additional mile to support passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Wings Air is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Wings Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Wings Air arranges hotel room accommodation. This includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When Wings Air cancels a flight, passengers can choose to receive a full refund or rebook on an alternative flight. This flexibility is essential for minimizing travel inconveniences and helping passengers to manage unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Wings Air will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Wings Air shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Wings Air shall help in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
21.06.202514:00 | Wings Air (Indonesia) 1864 | Praya (LOP) Bima (BMU) | delayed | Claim Refund |
21.06.202513:40 | Wings Air (Indonesia) 1826 | Denpasar (DPS) Bima (BMU) | delayed | Claim Refund |
21.06.202513:35 | Wings Air (Indonesia) 1262 | Jakarta (KNO) Gunungsitoli (GNS) | delayed | Claim Refund |
21.06.202510:00 | Wings Air (Indonesia) 1882 | Denpasar (DPS) Sumbawa (SWQ) | delayed | Claim Refund |
21.06.202508:30 | Wings Air (Indonesia) 1995 | Kupang (KOE) Lewoleba (LWE) | delayed | Claim Refund |
21.06.202508:30 | Wings Air (Indonesia) 1943 | Kupang (KOE) Alor Island (ARD) | delayed | Claim Refund |
21.06.202507:00 | Wings Air (Indonesia) 1828 | Maumere (MOF) Kupang (KOE) | delayed | Claim Refund |
20.06.202514:00 | Wings Air (Indonesia) 1928 | Larantuka (LKA) Kupang (KOE) | delayed | Claim Refund |
20.06.202514:00 | Wings Air (Indonesia) 1864 | Praya (LOP) Bima (BMU) | delayed | Claim Refund |
20.06.202513:40 | Wings Air (Indonesia) 1826 | Denpasar (DPS) Bima (BMU) | delayed | Claim Refund |
20.06.202512:30 | Wings Air (Indonesia) 1929 | Kupang (KOE) Larantuka (LKA) | delayed | Claim Refund |
20.06.202510:55 | Wings Air (Indonesia) 1258 | Jakarta (KNO) (FLZ) | delayed | Claim Refund |
20.06.202510:40 | Wings Air (Indonesia) 1178 | Manado (MDC) Ternate (TTE) | delayed | Claim Refund |
20.06.202510:30 | Wings Air (Indonesia) 1522 | Sorong (SOQ) Kaimana (KNG) | delayed | Claim Refund |
20.06.202510:00 | Wings Air (Indonesia) 1882 | Denpasar (DPS) Sumbawa (SWQ) | delayed | Claim Refund |
20.06.202507:00 | Wings Air (Indonesia) 1512 | Sorong (SOQ) Fak Fak (FKQ) | delayed | Claim Refund |
19.06.202517:35 | Wings Air (Indonesia) 1360 | Balikpapan (BPN) Tanjung Redep (BEJ) | delayed | Claim Refund |
19.06.202514:45 | Wings Air (Indonesia) 1926 | Labuan Bajo (LBJ) Bajawa (BJW) | delayed | Claim Refund |
19.06.202514:00 | Wings Air (Indonesia) 1864 | Praya (LOP) Bima (BMU) | delayed | Claim Refund |
19.06.202513:40 | Wings Air (Indonesia) 1826 | Denpasar (DPS) Bima (BMU) | delayed | Claim Refund |
19.06.202512:30 | Wings Air (Indonesia) 1484 | (AAP) Tanjung Redep (BEJ) | delayed | Claim Refund |
19.06.202511:10 | Wings Air (Indonesia) 1365 | Tanjung Redep (BEJ) Balikpapan (BPN) | delayed | Claim Refund |
19.06.202511:05 | Wings Air (Indonesia) 1393 | Kotabaru (KBU) Banjarmasin (BDJ) | delayed | Claim Refund |
19.06.202510:50 | Wings Air (Indonesia) 1485 | Tanjung Redep (BEJ) (AAP) | delayed | Claim Refund |
19.06.202510:40 | Wings Air (Indonesia) 1615 | Manokwari (MKW) Kaimana (KNG) | delayed | Claim Refund |
19.06.202509:50 | Wings Air (Indonesia) 1392 | Banjarmasin (BDJ) Kotabaru (KBU) | delayed | Claim Refund |
19.06.202508:30 | Wings Air (Indonesia) 1943 | Kupang (KOE) Alor Island (ARD) | delayed | Claim Refund |
19.06.202508:30 | Wings Air (Indonesia) 1995 | Kupang (KOE) Lewoleba (LWE) | delayed | Claim Refund |
19.06.202507:00 | Wings Air (Indonesia) 1361 | Tanjung Redep (BEJ) Balikpapan (BPN) | delayed | Claim Refund |
18.06.202517:35 | Wings Air (Indonesia) 1360 | Balikpapan (BPN) Tanjung Redep (BEJ) | delayed | Claim Refund |
18.06.202516:20 | Wings Air (Indonesia) 1385 | Balikpapan (BPN) Banjarmasin (BDJ) | delayed | Claim Refund |
18.06.202515:45 | Wings Air (Indonesia) 1306 | Ujung Pandang (UPG) Baubau (BUW) | delayed | Claim Refund |
18.06.202514:25 | Wings Air (Indonesia) 1260 | Jakarta (KNO) Gunungsitoli (GNS) | delayed | Claim Refund |
18.06.202514:00 | Wings Air (Indonesia) 1625 | Jayapura (DJJ) Nabire (NBX) | delayed | Claim Refund |
18.06.202514:00 | Wings Air (Indonesia) 1864 | Praya (LOP) Bima (BMU) | delayed | Claim Refund |
18.06.202513:05 | Wings Air (Indonesia) 1364 | Balikpapan (BPN) Tanjung Redep (BEJ) | delayed | Claim Refund |
18.06.202512:30 | Wings Air (Indonesia) 1484 | (AAP) Tanjung Redep (BEJ) | delayed | Claim Refund |
18.06.202512:15 | Wings Air (Indonesia) 1172 | Ternate (TTE) Pitu (OTI) | delayed | Claim Refund |
18.06.202511:20 | Wings Air (Indonesia) 1883 | Sumbawa (SWQ) Denpasar (DPS) | delayed | Claim Refund |
18.06.202510:55 | Wings Air (Indonesia) 1258 | Jakarta (KNO) (FLZ) | delayed | Claim Refund |
18.06.202510:50 | Wings Air (Indonesia) 1485 | Tanjung Redep (BEJ) (AAP) | delayed | Claim Refund |
18.06.202510:00 | Wings Air (Indonesia) 1882 | Denpasar (DPS) Sumbawa (SWQ) | delayed | Claim Refund |
18.06.202509:25 | Wings Air (Indonesia) 1178 | Manado (MDC) Ternate (TTE) | delayed | Claim Refund |
18.06.202509:10 | Wings Air (Indonesia) 1856 | Denpasar (DPS) Praya (LOP) | delayed | Claim Refund |
18.06.202508:30 | Wings Air (Indonesia) 1943 | Kupang (KOE) Alor Island (ARD) | delayed | Claim Refund |
18.06.202507:30 | Wings Air (Indonesia) 1173 | Labuha (LAH) Ternate (TTE) | delayed | Claim Refund |
18.06.202507:30 | Wings Air (Indonesia) 1173 | Labuha (LAH) Ternate (TTE) | delayed | Claim Refund |
18.06.202507:25 | Wings Air (Indonesia) 1827 | Bima (BMU) Denpasar (DPS) | delayed | Claim Refund |
18.06.202506:50 | Wings Air (Indonesia) 1514 | Ambon (AMQ) Saumlaki (SXK) | delayed | Claim Refund |
18.06.202506:20 | Wings Air (Indonesia) 1181 | Manado (MDC) Ternate (TTE) | delayed | Claim Refund |
17.06.202515:20 | Wings Air (Indonesia) 1174 | Ternate (TTE) Labuha (LAH) | delayed | Claim Refund |
17.06.202513:55 | Wings Air (Indonesia) 1180 | Ternate (TTE) Manado (MDC) | delayed | Claim Refund |
17.06.202513:40 | Wings Air (Indonesia) 1826 | Denpasar (DPS) Bima (BMU) | delayed | Claim Refund |
17.06.202512:30 | Wings Air (Indonesia) 1174 | Manado (MDC) Ternate (TTE) | delayed | Claim Refund |
17.06.202510:40 | Wings Air (Indonesia) 1431 | Mamuju (MJU) Balikpapan (BPN) | delayed | Claim Refund |
17.06.202510:20 | Wings Air (Indonesia) 1510 | Sorong (SOQ) Fak Fak (FKQ) | delayed | Claim Refund |
17.06.202510:00 | Wings Air (Indonesia) 1882 | Denpasar (DPS) Sumbawa (SWQ) | delayed | Claim Refund |
17.06.202509:00 | Wings Air (Indonesia) 1430 | Balikpapan (BPN) Mamuju (MJU) | delayed | Claim Refund |
17.06.202508:30 | Wings Air (Indonesia) 1995 | Kupang (KOE) Lewoleba (LWE) | delayed | Claim Refund |
17.06.202507:15 | Wings Air (Indonesia) 2955 | Kupang (KOE) Atambua (ABU) | delayed | Claim Refund |
16.06.202514:40 | Wings Air (Indonesia) 1600 | Tembagapura (TIM) Nabire (NBX) | delayed | Claim Refund |
16.06.202514:25 | Wings Air (Indonesia) 1260 | Jakarta (KNO) Gunungsitoli (GNS) | delayed | Claim Refund |
16.06.202514:00 | Wings Air (Indonesia) 1625 | Jayapura (DJJ) Nabire (NBX) | delayed | Claim Refund |
16.06.202514:00 | Wings Air (Indonesia) 1864 | Praya (LOP) Bima (BMU) | delayed | Claim Refund |
16.06.202510:20 | Wings Air (Indonesia) 1381 | Tanjung Redep (BEJ) Balikpapan (BPN) | delayed | Claim Refund |
16.06.202507:00 | Wings Air (Indonesia) 1512 | Sorong (SOQ) Fak Fak (FKQ) | delayed | Claim Refund |
16.06.202506:50 | Wings Air (Indonesia) 1514 | Ambon (AMQ) Saumlaki (SXK) | delayed | Claim Refund |
15.06.202515:45 | Wings Air (Indonesia) 1306 | Ujung Pandang (UPG) Baubau (BUW) | delayed | Claim Refund |
15.06.202514:25 | Wings Air (Indonesia) 1260 | Jakarta (KNO) Gunungsitoli (GNS) | delayed | Claim Refund |
15.06.202514:00 | Wings Air (Indonesia) 1928 | Larantuka (LKA) Kupang (KOE) | delayed | Claim Refund |
15.06.202513:40 | Wings Air (Indonesia) 1826 | Denpasar (DPS) Bima (BMU) | delayed | Claim Refund |
15.06.202512:30 | Wings Air (Indonesia) 1929 | Kupang (KOE) Larantuka (LKA) | delayed | Claim Refund |
15.06.202511:05 | Wings Air (Indonesia) 1879 | Bima (BMU) Praya (LOP) | delayed | Claim Refund |
15.06.202510:00 | Wings Air (Indonesia) 1882 | Denpasar (DPS) Sumbawa (SWQ) | delayed | Claim Refund |
15.06.202507:30 | Wings Air (Indonesia) 1173 | Labuha (LAH) Ternate (TTE) | delayed | Claim Refund |
14.06.202517:35 | Wings Air (Indonesia) 1360 | Balikpapan (BPN) Tanjung Redep (BEJ) | delayed | Claim Refund |
14.06.202513:00 | Wings Air (Indonesia) 1868 | Bima (BMU) Ujung Pandang (UPG) | delayed | Claim Refund |
14.06.202512:55 | Wings Air (Indonesia) 1830 | Labuan Bajo (LBJ) Ende (ENE) | delayed | Claim Refund |
14.06.202510:20 | Wings Air (Indonesia) 1510 | Sorong (SOQ) Fak Fak (FKQ) | delayed | Claim Refund |
14.06.202510:00 | Wings Air (Indonesia) 1882 | Denpasar (DPS) Sumbawa (SWQ) | delayed | Claim Refund |
14.06.202509:50 | Wings Air (Indonesia) 1392 | Banjarmasin (BDJ) Kotabaru (KBU) | delayed | Claim Refund |
14.06.202507:00 | Wings Air (Indonesia) 1934 | Roti (RTI) Kupang (KOE) | delayed | Claim Refund |
13.06.202514:25 | Wings Air (Indonesia) 1260 | Jakarta (KNO) Gunungsitoli (GNS) | delayed | Claim Refund |
13.06.202514:00 | Wings Air (Indonesia) 1864 | Praya (LOP) Bima (BMU) | delayed | Claim Refund |
13.06.202512:40 | Wings Air (Indonesia) 1228 | Batam (BTH) (LMU) | delayed | Claim Refund |
13.06.202511:20 | Wings Air (Indonesia) 1883 | Sumbawa (SWQ) Denpasar (DPS) | delayed | Claim Refund |
13.06.202511:05 | Wings Air (Indonesia) 1879 | Bima (BMU) Praya (LOP) | delayed | Claim Refund |
13.06.202510:00 | Wings Air (Indonesia) 1882 | Denpasar (DPS) Sumbawa (SWQ) | delayed | Claim Refund |
13.06.202507:00 | Wings Air (Indonesia) 1512 | Sorong (SOQ) Fak Fak (FKQ) | delayed | Claim Refund |
12.06.202515:45 | Wings Air (Indonesia) 1306 | Ujung Pandang (UPG) Baubau (BUW) | delayed | Claim Refund |
12.06.202514:20 | Wings Air (Indonesia) 1477 | (LNU) Balikpapan (BPN) | delayed | Claim Refund |
12.06.202513:40 | Wings Air (Indonesia) 1826 | Denpasar (DPS) Bima (BMU) | delayed | Claim Refund |
12.06.202512:30 | Wings Air (Indonesia) 1484 | (AAP) Tanjung Redep (BEJ) | delayed | Claim Refund |
12.06.202512:15 | Wings Air (Indonesia) 1322 | Balikpapan (BPN) Palu (PLW) | delayed | Claim Refund |
12.06.202511:20 | Wings Air (Indonesia) 1883 | Sumbawa (SWQ) Denpasar (DPS) | delayed | Claim Refund |
12.06.202510:50 | Wings Air (Indonesia) 1485 | Tanjung Redep (BEJ) (AAP) | delayed | Claim Refund |
12.06.202510:00 | Wings Air (Indonesia) 1882 | Denpasar (DPS) Sumbawa (SWQ) | delayed | Claim Refund |
12.06.202509:50 | Wings Air (Indonesia) 1392 | Banjarmasin (BDJ) Kotabaru (KBU) | delayed | Claim Refund |
12.06.202508:30 | Wings Air (Indonesia) 1943 | Kupang (KOE) Alor Island (ARD) | delayed | Claim Refund |
12.06.202507:00 | Wings Air (Indonesia) 1828 | Maumere (MOF) Kupang (KOE) | delayed | Claim Refund |
