Passengers of Ural Airlines who have faced a flight delay or cancellation have a legal right to compensation. According to EU 261/2004, an airline is obliged to compensate passengers in case of a significant disruption. In this article, we will look at your rights and the steps you need to take to receive the compensation you deserve from the airline.
Ural Airlines Flight Delay or Cancellation Compensation
Before claiming the Ural Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Ural Airlines Compensation for Flight Delay
According to UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you reach your final destination.
Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you might not be compensated for every flight delay. Ural Airlines is not obliged to compensate passengers when extraordinary circumstances beyond their control occur. This covers bad weather, problems at the airport, or air traffic controller strikes. In these cases, you will generally not be given compensation as it is not the airline’s fault.
Ural Airlines Compensation for Flight Cancellation
EU 261 states that airlines must inform passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the flight distance and the duration of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Ural Airlines isn’t required to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Ural Airlines Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Ural Airlines is not a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Ural Airlines
If your travel plans have been affected by a flight cancellation or delay with Ural Airlines, it’s essential to be aware that you might be entitled to compensation under EU regulations. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will strive to obtain your rightful compensation. You only pay us if we win your case.
These steps will help you file your claim quickly and improve your chances of receiving the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Ural Airlines goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Ural Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Ural Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Ural Airlines arranges hotel room accommodation. This also covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Ural Airlines cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This flexibility is essential for minimizing travel inconveniences and supporting passengers to manage unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Ural Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Ural Airlines will arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Ural Airlines shall help in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
21.06.202505:15 | Ural Airlines 2442 | Dushanbe (DYU) (ZIA) | cancelled | Claim Refund |
20.06.202521:50 | Ural Airlines 2441 | (ZIA) Dushanbe (DYU) | cancelled | Claim Refund |
20.06.202517:20 | Ural Airlines 2879 | Saint Petersburg (LED) Dushanbe (DYU) | delayed | Claim Refund |
20.06.202515:00 | Ural Airlines 2132 | Samarkand (SKD) (ZIA) | delayed | Claim Refund |
20.06.202507:20 | Ural Airlines 2167 | (ZIA) Fergana (FEG) | delayed | Claim Refund |
20.06.202505:10 | Ural Airlines 2448 | Osh (OSS) (ZIA) | delayed | Claim Refund |
19.06.202522:00 | Ural Airlines 2969 | Moscow (DME) Kulyab (TJU) | delayed | Claim Refund |
19.06.202513:50 | Ural Airlines 9857 | Ufa (UFA) Nojabrxsk (NOJ) | delayed | Claim Refund |
19.06.202511:05 | Ural Airlines 2427 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
19.06.202505:10 | Ural Airlines 2448 | Osh (OSS) (ZIA) | delayed | Claim Refund |
18.06.202508:55 | Ural Airlines 2989 | Kazan (KZN) Dushanbe (DYU) | delayed | Claim Refund |
18.06.202507:50 | Ural Airlines 2131 | (ZIA) Samarkand (SKD) | delayed | Claim Refund |
18.06.202501:10 | Ural Airlines 2753 | Ekaterinburg (SVX) Dushanbe (DYU) | delayed | Claim Refund |
18.06.202500:55 | Ural Airlines 775 | Ekaterinburg (SVX) (PKX) | delayed | Claim Refund |
17.06.202522:00 | Ural Airlines 2969 | Moscow (DME) Kulyab (TJU) | delayed | Claim Refund |
17.06.202517:20 | Ural Airlines 8531 | Saint Petersburg (LED) Dushanbe (DYU) | delayed | Claim Refund |
17.06.202514:05 | Ural Airlines 9261 | Ufa (UFA) Novy Urengoy (NUX) | delayed | Claim Refund |
17.06.202511:05 | Ural Airlines 2427 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
17.06.202511:05 | Ural Airlines 2427 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
17.06.202504:40 | Ural Airlines 2865 | Mineralnye Vody (MRV) Dushanbe (DYU) | delayed | Claim Refund |
17.06.202500:30 | Ural Airlines 2425 | (ZIA) Khudzhand (LBD) | delayed | Claim Refund |
16.06.202523:05 | Ural Airlines 2203 | Samara (KUF) Dushanbe (DYU) | delayed | Claim Refund |
16.06.202522:10 | Ural Airlines 2953 | Ekaterinburg (SVX) Dushanbe (DYU) | delayed | Claim Refund |
16.06.202520:15 | Ural Airlines 8446 | Dushanbe (DYU) (ZIA) | delayed | Claim Refund |
16.06.202518:40 | Ural Airlines 2811 | Chelyabinsk (CEK) Dushanbe (DYU) | delayed | Claim Refund |
16.06.202517:20 | Ural Airlines 2879 | Saint Petersburg (LED) Dushanbe (DYU) | delayed | Claim Refund |
16.06.202512:50 | Ural Airlines 8445 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
16.06.202505:15 | Ural Airlines 2442 | Dushanbe (DYU) (ZIA) | delayed | Claim Refund |
16.06.202501:30 | Ural Airlines 2661 | Sochi (AER) Dushanbe (DYU) | delayed | Claim Refund |
15.06.202518:10 | Ural Airlines 2461 | (ZIA) Tashkent (TAS) | delayed | Claim Refund |
15.06.202517:20 | Ural Airlines 2879 | Saint Petersburg (LED) Dushanbe (DYU) | delayed | Claim Refund |
15.06.202516:25 | Ural Airlines 2927 | Samara (KUF) Dushanbe (DYU) | delayed | Claim Refund |
15.06.202511:05 | Ural Airlines 2427 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
14.06.202520:15 | Ural Airlines 8446 | Dushanbe (DYU) (ZIA) | delayed | Claim Refund |
14.06.202517:20 | Ural Airlines 2879 | Saint Petersburg (LED) Dushanbe (DYU) | delayed | Claim Refund |
14.06.202512:50 | Ural Airlines 8445 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
14.06.202511:05 | Ural Airlines 2427 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
14.06.202510:00 | Ural Airlines 2989 | Kazan (KZN) Dushanbe (DYU) | delayed | Claim Refund |
14.06.202508:50 | Ural Airlines 2459 | (ZIA) Namangan (NMA) | delayed | Claim Refund |
14.06.202508:10 | Ural Airlines 459 | (ZIA) Kaliningrad (KGD) | delayed | Claim Refund |
14.06.202505:10 | Ural Airlines 2448 | Osh (OSS) (ZIA) | cancelled | Claim Refund |
13.06.202520:40 | Ural Airlines 2447 | (ZIA) Osh (OSS) | cancelled | Claim Refund |
13.06.202519:00 | Ural Airlines 2957 | Ekaterinburg (SVX) Dushanbe (DYU) | delayed | Claim Refund |
13.06.202517:20 | Ural Airlines 2879 | Saint Petersburg (LED) Dushanbe (DYU) | delayed | Claim Refund |
13.06.202511:05 | Ural Airlines 2427 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
13.06.202507:20 | Ural Airlines 2167 | (ZIA) Fergana (FEG) | delayed | Claim Refund |
13.06.202505:10 | Ural Airlines 2448 | Osh (OSS) (ZIA) | delayed | Claim Refund |
12.06.202518:15 | Ural Airlines 2456 | Bishkek (FRU) (ZIA) | cancelled | Claim Refund |
12.06.202515:00 | Ural Airlines 2132 | Samarkand (SKD) (ZIA) | delayed | Claim Refund |
12.06.202512:50 | Ural Airlines 8445 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
12.06.202509:55 | Ural Airlines 2455 | (ZIA) Bishkek (FRU) | cancelled | Claim Refund |
12.06.202507:55 | Ural Airlines 2426 | Khudzhand (LBD) (ZIA) | delayed | Claim Refund |
12.06.202505:15 | Ural Airlines 2442 | Dushanbe (DYU) (ZIA) | delayed | Claim Refund |
12.06.202505:10 | Ural Airlines 2448 | Osh (OSS) (ZIA) | delayed | Claim Refund |
12.06.202500:30 | Ural Airlines 2425 | (ZIA) Khudzhand (LBD) | delayed | Claim Refund |
11.06.202522:00 | Ural Airlines 2969 | Moscow (DME) Kulyab (TJU) | delayed | Claim Refund |
11.06.202521:50 | Ural Airlines 2441 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
11.06.202513:15 | Ural Airlines 1561 | Mineralnye Vody (MRV) Antalya (AYT) | delayed | Claim Refund |
11.06.202508:55 | Ural Airlines 2989 | Kazan (KZN) Dushanbe (DYU) | delayed | Claim Refund |
11.06.202505:10 | Ural Airlines 2448 | Osh (OSS) (ZIA) | cancelled | Claim Refund |
10.06.202522:00 | Ural Airlines 2969 | Moscow (DME) Kulyab (TJU) | delayed | Claim Refund |
10.06.202520:40 | Ural Airlines 2447 | (ZIA) Osh (OSS) | cancelled | Claim Refund |
10.06.202518:15 | Ural Airlines 2456 | Bishkek (FRU) (ZIA) | cancelled | Claim Refund |
10.06.202514:00 | Ural Airlines 2460 | Namangan (NMA) (ZIA) | cancelled | Claim Refund |
10.06.202512:50 | Ural Airlines 8445 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
10.06.202511:05 | Ural Airlines 2427 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
10.06.202509:55 | Ural Airlines 2455 | (ZIA) Bishkek (FRU) | cancelled | Claim Refund |
10.06.202506:30 | Ural Airlines 2459 | (ZIA) Namangan (NMA) | cancelled | Claim Refund |
09.06.202522:10 | Ural Airlines 2953 | Ekaterinburg (SVX) Dushanbe (DYU) | delayed | Claim Refund |
09.06.202522:00 | Ural Airlines 2969 | Moscow (DME) Kulyab (TJU) | delayed | Claim Refund |
09.06.202520:40 | Ural Airlines 2447 | (ZIA) Osh (OSS) | delayed | Claim Refund |
09.06.202520:15 | Ural Airlines 8446 | Dushanbe (DYU) (ZIA) | delayed | Claim Refund |
09.06.202518:40 | Ural Airlines 2811 | Chelyabinsk (CEK) Dushanbe (DYU) | delayed | Claim Refund |
09.06.202518:10 | Ural Airlines 2461 | (ZIA) Tashkent (TAS) | delayed | Claim Refund |
09.06.202517:20 | Ural Airlines 2879 | Saint Petersburg (LED) Dushanbe (DYU) | delayed | Claim Refund |
09.06.202512:50 | Ural Airlines 8445 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
09.06.202511:00 | Ural Airlines 1334 | Barnaul (BAX) Sochi (AER) | delayed | Claim Refund |
09.06.202507:55 | Ural Airlines 2426 | Khudzhand (LBD) (ZIA) | cancelled | Claim Refund |
09.06.202507:00 | Ural Airlines 2167 | (ZIA) Fergana (FEG) | delayed | Claim Refund |
09.06.202505:30 | Ural Airlines 2970 | Kulyab (TJU) Moscow (DME) | cancelled | Claim Refund |
09.06.202500:30 | Ural Airlines 2425 | (ZIA) Khudzhand (LBD) | cancelled | Claim Refund |
08.06.202522:00 | Ural Airlines 2969 | Moscow (DME) Kulyab (TJU) | cancelled | Claim Refund |
08.06.202517:30 | Ural Airlines 2456 | Bishkek (FRU) (ZIA) | cancelled | Claim Refund |
08.06.202511:05 | Ural Airlines 2427 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
08.06.202509:15 | Ural Airlines 2455 | (ZIA) Bishkek (FRU) | cancelled | Claim Refund |
08.06.202505:30 | Ural Airlines 2970 | Kulyab (TJU) Moscow (DME) | delayed | Claim Refund |
07.06.202522:00 | Ural Airlines 2969 | Moscow (DME) Kulyab (TJU) | delayed | Claim Refund |
07.06.202520:15 | Ural Airlines 8446 | Dushanbe (DYU) (ZIA) | delayed | Claim Refund |
07.06.202518:20 | Ural Airlines 2428 | Dushanbe (DYU) (ZIA) | delayed | Claim Refund |
07.06.202518:10 | Ural Airlines 2461 | (ZIA) Tashkent (TAS) | delayed | Claim Refund |
07.06.202516:20 | Ural Airlines 2460 | Namangan (NMA) (ZIA) | cancelled | Claim Refund |
07.06.202508:50 | Ural Airlines 2459 | (ZIA) Namangan (NMA) | cancelled | Claim Refund |
07.06.202505:10 | Ural Airlines 2448 | Osh (OSS) (ZIA) | cancelled | Claim Refund |
06.06.202522:30 | Ural Airlines 2661 | Sochi (AER) Dushanbe (DYU) | delayed | Claim Refund |
06.06.202520:40 | Ural Airlines 2447 | (ZIA) Osh (OSS) | cancelled | Claim Refund |
06.06.202520:15 | Ural Airlines 8446 | Dushanbe (DYU) (ZIA) | delayed | Claim Refund |
06.06.202519:00 | Ural Airlines 2957 | Ekaterinburg (SVX) Dushanbe (DYU) | delayed | Claim Refund |
06.06.202517:20 | Ural Airlines 2879 | Saint Petersburg (LED) Dushanbe (DYU) | delayed | Claim Refund |
06.06.202512:50 | Ural Airlines 8445 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
06.06.202511:05 | Ural Airlines 2427 | (ZIA) Dushanbe (DYU) | delayed | Claim Refund |
