Passengers of United Airlines who have experienced a flight cancellation or delay have a legal right to compensation. According to EU 261/2004, airlines must compensate passengers in case of a significant disruption. Here, we will look at your rights and the actions you should follow to get the compensation you are entitled to from the airline.
United Airlines Flight Delay or Cancellation Compensation
Before claiming the United Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
United Airlines Compensation for Flight Delay
In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you reach your destination airport.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation is determined by various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you may not always be compensated for every flight delay. United Airlines isn’t required to provide compensation when extraordinary circumstances they cannot control arise. This includes bad weather, airport issues, or air traffic controller strikes. In these instances, you will usually not be compensated as it is not the airline’s fault.
United Airlines Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines are required to inform passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two factors: the flight distance and the duration of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
United Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are United Airlines Flights Covered By EU 261/2004?
EU 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, United Airlines is not a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from United Airlines
If your travel plans have been affected by a flight delay or cancellation with United Airlines, it’s essential to know that you might be entitled to compensation under EU laws. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will strive to get you your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of getting the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
United Airlines goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, United Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: United Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, United Airlines provides hotel room accommodation. This covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When United Airlines cancels a flight, passengers have the option to get a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, United Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, United Airlines will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, United Airlines shall help in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.07.202515:15 | United Airlines 7421 | Brisbane (BNE) Mackay (MKY) | Delayed | Claim Refund |
06.07.202512:55 | United Airlines 9740 | Geneva (GVA) London (LHR) | Delayed | Claim Refund |
06.07.202512:30 | United Airlines 7604 | Shanghai (XIY) Beijing (PEK) | Cancelled | Claim Refund |
06.07.202511:40 | United Airlines 9704 | Munich (MUC) Bologna (BLQ) | Delayed | Claim Refund |
06.07.202511:40 | United Airlines 9720 | Geneva (GVA) New York (JFK) | Delayed | Claim Refund |
06.07.202511:35 | United Airlines 132 | Majuro (MAJ) Pohnpei (PNI) | Delayed | Claim Refund |
06.07.202511:35 | United Airlines 7433 | Sydney (SYD) Hamilton Island (HTI) | Delayed | Claim Refund |
06.07.202510:50 | United Airlines 7429 | Sydney (SYD) Ballina (BNK) | Delayed | Claim Refund |
06.07.202510:20 | United Airlines 9469 | Frankfurt (FRA) Tallinn (TLL) | Delayed | Claim Refund |
06.07.202510:10 | United Airlines 7436 | Melbourne (MEL) Brisbane (BNE) | Delayed | Claim Refund |
06.07.202509:55 | United Airlines 7448 | Brisbane (BNE) Darwin (DRW) | Delayed | Claim Refund |
06.07.202509:40 | United Airlines 7449 | Brisbane (BNE) Hobart (HBA) | Delayed | Claim Refund |
06.07.202509:30 | United Airlines 9795 | Budapest (BUD) Zurich (ZRH) | Delayed | Claim Refund |
06.07.202509:20 | United Airlines 6785 | Auckland (AKL) Brisbane (BNE) | Delayed | Claim Refund |
06.07.202509:20 | United Airlines 9910 | Brussels (BRU) Geneva (GVA) | Delayed | Claim Refund |
06.07.202509:00 | United Airlines 7477 | Sydney (SYD) Brisbane (BNE) | Delayed | Claim Refund |
06.07.202508:55 | United Airlines 9743 | London (LHR) Geneva (GVA) | Delayed | Claim Refund |
06.07.202508:15 | United Airlines 7220 | Addis Ababa (ADD) Zanzibar (ZNZ) | Delayed | Claim Refund |
06.07.202507:30 | United Airlines 7391 | Sydney (SYD) Brisbane (BNE) | Delayed | Claim Refund |
06.07.202506:50 | United Airlines 9924 | London (LHR) Brussels (BRU) | Delayed | Claim Refund |
06.07.202506:50 | United Airlines 7430 | Melbourne (MEL) Brisbane (BNE) | Delayed | Claim Refund |
06.07.202506:30 | United Airlines 9797 | Athens (ATH) Geneva (GVA) | Delayed | Claim Refund |
06.07.202506:10 | United Airlines 9753 | Geneva (GVA) Frankfurt (FRA) | Delayed | Claim Refund |
06.07.202506:00 | United Airlines 9706 | Bologna (BLQ) Munich (MUC) | Delayed | Claim Refund |
05.07.202522:37 | United Airlines 1635 | New York (IAD) Norfolk (ORF) | Delayed | Claim Refund |
05.07.202522:15 | United Airlines 3662 | New York (IAD) Rochester (ROC) | Delayed | Claim Refund |
05.07.202521:59 | United Airlines 225 | Newark (EWR) Buffalo (BUF) | Delayed | Claim Refund |
05.07.202521:40 | United Airlines 9721 | Boston (BOS) Zurich (ZRH) | Delayed | Claim Refund |
05.07.202521:24 | United Airlines 7165 | Panama City (PTY) Guayaquil (GYE) | Delayed | Claim Refund |
05.07.202521:10 | United Airlines 9906 | Douala (NSI) Brussels (BRU) | Delayed | Claim Refund |
05.07.202520:50 | United Airlines 5059 | Denver (DEN) Kearney (EAR) | Delayed | Claim Refund |
05.07.202520:40 | United Airlines 301 | San Francisco (SFO) Burbank (BUR) | Delayed | Claim Refund |
05.07.202520:30 | United Airlines 5034 | Denver (DEN) Butte (BTM) | Cancelled | Claim Refund |
05.07.202520:20 | United Airlines 1531 | (ORD) Des Moines (DSM) | Delayed | Claim Refund |
05.07.202520:06 | United Airlines 6077 | Chicago (IAH) Chicago (ECP) | Delayed | Claim Refund |
05.07.202520:05 | United Airlines 8903 | Boston (BOS) Munich (MUC) | Delayed | Claim Refund |
05.07.202520:00 | United Airlines 9886 | Abidjan (ABJ) Brussels (BRU) | Delayed | Claim Refund |
05.07.202519:53 | United Airlines 1639 | Newark (EWR) Boston (BOS) | Delayed | Claim Refund |
05.07.202519:45 | United Airlines 1789 | (ORD) Buffalo (BUF) | Delayed | Claim Refund |
05.07.202519:43 | United Airlines 663 | Denver (DEN) Medford (MFR) | Delayed | Claim Refund |
05.07.202519:35 | United Airlines 2014 | Denver (DEN) Boise (BOI) | Delayed | Claim Refund |
05.07.202519:30 | United Airlines 7314 | Seoul (ICN) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202519:24 | United Airlines 529 | Denver (DEN) Durango (DRO) | Delayed | Claim Refund |
05.07.202519:15 | United Airlines 5366 | Denver (DEN) Minot (MOT) | Delayed | Claim Refund |
05.07.202519:14 | United Airlines 794 | Tampa (TPA) San Francisco (SFO) | Delayed | Claim Refund |
05.07.202519:08 | United Airlines 3676 | Boston (BOS) Newark (EWR) | Delayed | Claim Refund |
05.07.202519:05 | United Airlines 8612 | Montreal (YUL) Brussels (BRU) | Delayed | Claim Refund |
05.07.202518:47 | United Airlines 1076 | Chicago (IAH) Boston (BOS) | Delayed | Claim Refund |
05.07.202518:20 | United Airlines 1989 | (ORD) Boston (BOS) | Delayed | Claim Refund |
05.07.202518:20 | United Airlines 4519 | (ORD) State College (SCE) | Delayed | Claim Refund |
05.07.202518:15 | United Airlines 6282 | Chicago (IAH) Norfolk (ORF) | Delayed | Claim Refund |
05.07.202518:12 | United Airlines 4662 | Chicago (IAH) Hayden (HDN) | Delayed | Claim Refund |
05.07.202517:55 | United Airlines 972 | (ORD) Brussels (BRU) | Delayed | Claim Refund |
05.07.202517:50 | United Airlines 8852 | Boston (BOS) Frankfurt (FRA) | Cancelled | Claim Refund |
05.07.202517:45 | United Airlines 1593 | Denver (DEN) Buffalo (BUF) | Delayed | Claim Refund |
05.07.202517:44 | United Airlines 472 | Tampa (TPA) Newark (EWR) | Delayed | Claim Refund |
05.07.202517:40 | United Airlines 3684 | Detroit (DTW) Newark (EWR) | Delayed | Claim Refund |
05.07.202517:35 | United Airlines 9722 | Zurich (ZRH) Boston (BOS) | Delayed | Claim Refund |
05.07.202517:05 | United Airlines 9805 | Boston (BOS) Zurich (ZRH) | Delayed | Claim Refund |
05.07.202517:00 | United Airlines 8759 | Frankfurt (FRA) Dresden (DRS) | Delayed | Claim Refund |
05.07.202516:57 | United Airlines 396 | Nashville (BNA) (ORD) | Delayed | Claim Refund |
05.07.202516:50 | United Airlines 5135 | (ORD) Mason City (MCW) | Delayed | Claim Refund |
05.07.202516:40 | United Airlines 9277 | Frankfurt (FRA) (GYD) | Delayed | Claim Refund |
05.07.202516:35 | United Airlines 636 | Chicago (IAH) San Antonio (SAT) | Delayed | Claim Refund |
05.07.202516:32 | United Airlines 6689 | Valledupar (VUP) Bogota (BOG) | Delayed | Claim Refund |
05.07.202516:30 | United Airlines 3516 | Boston (BOS) Newark (EWR) | Delayed | Claim Refund |
05.07.202516:25 | United Airlines 5027 | Denver (DEN) Scottsbluff (BFF) | Delayed | Claim Refund |
05.07.202516:20 | United Airlines 5847 | (ORD) Des Moines (DSM) | Delayed | Claim Refund |
05.07.202516:20 | United Airlines 6400 | Charlotte Amalie (STT) Anguilla (AXA) | Delayed | Claim Refund |
05.07.202516:15 | United Airlines 2278 | (ORD) Seattle (SEA) | Delayed | Claim Refund |
05.07.202516:05 | United Airlines 7079 | Panama City (PTY) David (DAV) | Delayed | Claim Refund |
05.07.202516:03 | United Airlines 1393 | Tampa (TPA) Newark (EWR) | Delayed | Claim Refund |
05.07.202515:55 | United Airlines 5990 | Denver (DEN) Minot (MOT) | Delayed | Claim Refund |
05.07.202515:52 | United Airlines 2301 | Newark (EWR) Tampa (TPA) | Delayed | Claim Refund |
05.07.202515:50 | United Airlines 745 | Denver (DEN) Seattle (SEA) | Delayed | Claim Refund |
05.07.202515:40 | United Airlines 7505 | Darwin (DRW) Melbourne (MEL) | Delayed | Claim Refund |
05.07.202515:40 | United Airlines 7125 | Panama City (PTY) Boston (BOS) | Delayed | Claim Refund |
05.07.202515:40 | United Airlines 7195 | Addis Ababa (ADD) Zanzibar (ZNZ) | Delayed | Claim Refund |
05.07.202515:35 | United Airlines 9702 | Munich (MUC) Bologna (BLQ) | Delayed | Claim Refund |
05.07.202515:34 | United Airlines 6203 | Chicago (IAH) Nashville (BNA) | Delayed | Claim Refund |
05.07.202515:25 | United Airlines 6601 | Dar Es Salaam (DAR) Dubai (DXB) | Delayed | Claim Refund |
05.07.202515:20 | United Airlines 133 | Pohnpei (PNI) Majuro (MAJ) | Delayed | Claim Refund |
05.07.202515:15 | United Airlines 6693 | New York (MCO) Bogota (BOG) | Delayed | Claim Refund |
05.07.202514:59 | United Airlines 1608 | Newark (EWR) Nashville (BNA) | Delayed | Claim Refund |
05.07.202514:55 | United Airlines 8246 | Seattle (SEA) Vancouver (YVR) | Delayed | Claim Refund |
05.07.202514:53 | United Airlines 3437 | Newark (EWR) Detroit (DTW) | Delayed | Claim Refund |
05.07.202514:40 | United Airlines 871 | San Francisco (SFO) Taipei (TPE) | Delayed | Claim Refund |
05.07.202514:27 | United Airlines 6029 | Chicago (IAH) Chicago (ECP) | Delayed | Claim Refund |
05.07.202514:25 | United Airlines 7257 | Zagreb (ZAG) Dubrovnik (DBV) | Delayed | Claim Refund |
05.07.202514:10 | United Airlines 2430 | (ORD) Nashville (BNA) | Delayed | Claim Refund |
05.07.202514:00 | United Airlines 5081 | Denver (DEN) Jamestown (JMS) | Delayed | Claim Refund |
05.07.202513:45 | United Airlines 9054 | Frankfurt (FRA) Gudja (MLA) | Delayed | Claim Refund |
05.07.202513:41 | United Airlines 3701 | Detroit (DTW) Newark (EWR) | Delayed | Claim Refund |
05.07.202513:40 | United Airlines 9022 | Frankfurt (FRA) Helsinki (HEL) | Delayed | Claim Refund |
05.07.202513:15 | United Airlines 9284 | Frankfurt (FRA) Toulouse (TLS) | Delayed | Claim Refund |
05.07.202513:10 | United Airlines 8565 | Vancouver (YVR) San Diego (SAN) | Delayed | Claim Refund |
05.07.202513:10 | United Airlines 8395 | Vancouver (YVR) Seattle (SEA) | Delayed | Claim Refund |
05.07.202512:45 | United Airlines 8918 | Munich (MUC) San Diego (SAN) | Delayed | Claim Refund |
05.07.202512:40 | United Airlines 2710 | New York (IAD) San Diego (SAN) | Delayed | Claim Refund |
05.07.202512:24 | United Airlines 5131 | (ORD) Fort Dodge (FOD) | Delayed | Claim Refund |
