Passengers of United Airlines who have experienced a flight cancellation or delay have a legal right to compensation. According to EU 261/2004, airlines must compensate passengers in case of a significant disruption. Here, we will look at your rights and the actions you should follow to get the compensation you are entitled to from the airline.
United Airlines Flight Delay or Cancellation Compensation
Before claiming the United Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
United Airlines Compensation for Flight Delay
In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you reach your destination airport.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation is determined by various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you may not always be compensated for every flight delay. United Airlines isn’t required to provide compensation when extraordinary circumstances they cannot control arise. This includes bad weather, airport issues, or air traffic controller strikes. In these instances, you will usually not be compensated as it is not the airline’s fault.
United Airlines Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines are required to inform passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two factors: the flight distance and the duration of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
United Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are United Airlines Flights Covered By EU 261/2004?
EU 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, United Airlines is not a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from United Airlines
If your travel plans have been affected by a flight delay or cancellation with United Airlines, it’s essential to know that you might be entitled to compensation under EU laws. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will strive to get you your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of getting the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
United Airlines goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, United Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: United Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, United Airlines provides hotel room accommodation. This covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When United Airlines cancels a flight, passengers have the option to get a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel inconveniences and assisting passengers to manage unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, United Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, United Airlines will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, United Airlines shall help in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202518:10 | United Airlines 8007 | Tokyo (HND) Hiroshima (HIJ) | delayed | Refunds |
08.05.202518:05 | United Airlines 7951 | Tokyo (HND) Tokyo (KIX) | delayed | Refunds |
08.05.202517:10 | United Airlines 7919 | Tokyo (HND) Iwakuni (IWK) | delayed | Refunds |
08.05.202517:00 | United Airlines 8006 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
08.05.202516:50 | United Airlines 7959 | Tokyo (HND) Komatsu (KMQ) | delayed | Refunds |
08.05.202516:00 | United Airlines 7979 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
08.05.202513:50 | United Airlines 7690 | Singapore (SIN) Phnom Penh (SAI) | delayed | Refunds |
08.05.202513:25 | United Airlines 9403 | Krakow (KRK) Munich (MUC) | delayed | Refunds |
08.05.202513:20 | United Airlines 132 | Kwajalein (KWA) Pohnpei (PNI) | delayed | Refunds |
08.05.202513:05 | United Airlines 7900 | Okinawa (OKA) Tokyo (HND) | delayed | Refunds |
08.05.202511:45 | United Airlines 7970 | Fukuoka (FUK) Tokyo (HND) | delayed | Refunds |
08.05.202511:15 | United Airlines 9386 | Krakow (KRK) Frankfurt (FRA) | delayed | Refunds |
08.05.202510:35 | United Airlines 9385 | Frankfurt (FRA) Krakow (KRK) | delayed | Refunds |
08.05.202510:30 | United Airlines 6492 | Johannesburg (JNB) Bulawayo (BUQ) | delayed | Refunds |
08.05.202509:50 | United Airlines 9818 | Vienna (VIE) Budapest (BUD) | delayed | Refunds |
08.05.202509:30 | United Airlines 9795 | Budapest (BUD) Zurich (ZRH) | delayed | Refunds |
08.05.202509:15 | United Airlines 9072 | Frankfurt (FRA) Budapest (BUD) | delayed | Refunds |
08.05.202509:00 | United Airlines 8788 | Frankfurt (FRA) Krakow (KRK) | delayed | Refunds |
08.05.202507:05 | United Airlines 9006 | Frankfurt (FRA) Budapest (BUD) | delayed | Refunds |
08.05.202500:40 | United Airlines 7991 | Tokyo (HND) Singapore (SIN) | delayed | Refunds |
07.05.202523:35 | United Airlines 848 | Tokyo (HND) Agana (GUM) | delayed | Refunds |
07.05.202522:10 | United Airlines 4535 | New York (IAD) Burlington (BTV) | delayed | Refunds |
07.05.202521:59 | United Airlines 1397 | Newark (EWR) Burlington (BTV) | delayed | Refunds |
07.05.202520:50 | United Airlines 5059 | Denver (DEN) Kearney (EAR) | delayed | Refunds |
07.05.202520:32 | United Airlines 5097 | Denver (DEN) Dickinson (DIK) | delayed | Refunds |
07.05.202520:23 | United Airlines | Denver (DEN) Butte (BTM) | delayed | Refunds |
07.05.202520:00 | United Airlines 7901 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
07.05.202519:05 | United Airlines 7844 | Honolulu (HNL) Maui (OGG) | delayed | Refunds |
07.05.202519:05 | United Airlines 5252 | Denver (DEN) Vail (EGE) | delayed | Refunds |
07.05.202518:50 | United Airlines 5061 | Chicago (IAH) Meridian (MEI) | delayed | Refunds |
07.05.202518:25 | United Airlines 7954 | Tokyo (HND) Nagoya (NGO) | delayed | Refunds |
07.05.202516:32 | United Airlines 213 | Nashville (BNA) Newark (EWR) | cancelled | Refunds |
07.05.202516:00 | United Airlines 7979 | Tokyo (HND) Tokyo (CTS) | delayed | Refunds |
07.05.202515:45 | United Airlines 9414 | Munich (MUC) Seattle (SEA) | delayed | Refunds |
07.05.202515:30 | United Airlines 7931 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
07.05.202514:35 | United Airlines 287 | Nashville (BNA) Denver (DEN) | delayed | Refunds |
07.05.202514:30 | United Airlines 7969 | Tokyo (CTS) Tokyo (HND) | delayed | Refunds |
07.05.202514:00 | United Airlines 8004 | Okinawa (OKA) Tokyo (HND) | delayed | Refunds |
07.05.202514:00 | United Airlines 133 | Pohnpei (PNI) Kwajalein (KWA) | delayed | Refunds |
07.05.202513:40 | United Airlines 676 | Denver (DEN) Burbank (BUR) | delayed | Refunds |
07.05.202513:25 | United Airlines 9403 | Krakow (KRK) Munich (MUC) | delayed | Refunds |
07.05.202512:40 | United Airlines 7978 | Hiroshima (HIJ) Tokyo (HND) | delayed | Refunds |
07.05.202512:25 | United Airlines 9968 | Brussels (BRU) (DSS) | delayed | Refunds |
07.05.202512:15 | United Airlines 7941 | New York (IAD) Tokyo (HND) | delayed | Refunds |
07.05.202512:10 | United Airlines 9972 | Brussels (BRU) Accra (ACC) | delayed | Refunds |
07.05.202512:10 | United Airlines 803 | New York (IAD) Tokyo (HND) | delayed | Refunds |
07.05.202511:31 | United Airlines 661 | Tampa (TPA) Newark (EWR) | delayed | Refunds |
07.05.202511:30 | United Airlines 5075 | Salina (SLN) Chicago (IAH) | delayed | Refunds |
07.05.202511:20 | United Airlines 8766 | Munich (MUC) Krakow (KRK) | delayed | Refunds |
07.05.202511:05 | United Airlines 7908 | Okinawa (OKA) Tokyo (HND) | delayed | Refunds |
07.05.202510:55 | United Airlines 5719 | Memphis (MEM) (ORD) | delayed | Refunds |
07.05.202510:55 | United Airlines 1496 | Salt Lake City (SLC) Denver (DEN) | delayed | Refunds |
07.05.202510:50 | United Airlines 9947 | Brussels (BRU) Rome (LIN) | delayed | Refunds |
07.05.202510:45 | United Airlines 8717 | Frankfurt (FRA) Seattle (SEA) | delayed | Refunds |
07.05.202510:35 | United Airlines 9385 | Frankfurt (FRA) Krakow (KRK) | delayed | Refunds |
07.05.202510:35 | United Airlines 9929 | Brussels (BRU) New York (JFK) | cancelled | Refunds |
07.05.202510:30 | United Airlines 875 | San Francisco (SFO) Tokyo (HND) | delayed | Refunds |
07.05.202510:30 | United Airlines 6492 | Johannesburg (JNB) Bulawayo (BUQ) | delayed | Refunds |
07.05.202510:25 | United Airlines 9932 | Brussels (BRU) Ouagadougou (OUA) | cancelled | Refunds |
07.05.202510:15 | United Airlines 6414 | Spanish Town (VIJ) San Juan (SJU) | delayed | Refunds |
07.05.202509:55 | United Airlines 6 | (UBN) Tokyo (NRT) | cancelled | Refunds |
07.05.202509:40 | United Airlines 9967 | Brussels (BRU) Toulouse (TLS) | delayed | Refunds |
07.05.202509:30 | United Airlines 9975 | Brussels (BRU) Madrid (MAD) | delayed | Refunds |
07.05.202509:30 | United Airlines 9911 | Brussels (BRU) Copenhagen (CPH) | delayed | Refunds |
07.05.202509:20 | United Airlines 9910 | Brussels (BRU) Geneva (GVA) | delayed | Refunds |
07.05.202509:20 | United Airlines 7264 | Brussels (BRU) Zagreb (ZAG) | delayed | Refunds |
07.05.202509:00 | United Airlines 7542 | Hefei (Luogang Airport) (HFE) Beijing (PEK) | cancelled | Refunds |
07.05.202508:50 | United Airlines 945 | Frankfurt (FRA) (ORD) | cancelled | Refunds |
07.05.202508:25 | United Airlines 8270 | Toronto (YYZ) Seattle (SEA) | delayed | Refunds |
07.05.202508:00 | United Airlines 1872 | Salt Lake City (SLC) (ORD) | delayed | Refunds |
07.05.202507:45 | United Airlines 1970 | Salt Lake City (SLC) New York (IAD) | delayed | Refunds |
07.05.202507:00 | United Airlines 2643 | Salt Lake City (SLC) Denver (DEN) | delayed | Refunds |
07.05.202506:00 | United Airlines 8734 | Prague (PRG) Frankfurt (FRA) | delayed | Refunds |
07.05.202506:00 | United Airlines 2947 | Pendleton (PDT) Portland (PDX) | delayed | Refunds |
07.05.202500:40 | United Airlines 7991 | Tokyo (HND) Singapore (SIN) | delayed | Refunds |
06.05.202522:25 | United Airlines 192 | Manila (MNL) Koror (ROR) | delayed | Refunds |
06.05.202522:11 | United Airlines 4950 | New York (IAD) Ithaca (ITH) | delayed | Refunds |
06.05.202521:30 | United Airlines 8312 | Montreal (YUL) Nice (NCE) | delayed | Refunds |
06.05.202521:10 | United Airlines 8669 | Vancouver (YVR) Seattle (SEA) | delayed | Refunds |
06.05.202520:35 | United Airlines 5107 | Denver (DEN) Salina (SLN) | delayed | Refunds |
06.05.202520:25 | United Airlines 3061 | Fort Lauderdale (FLL) Tampa (TPA) | delayed | Refunds |
06.05.202519:50 | United Airlines 2456 | Chicago (IAH) Seattle (SEA) | delayed | Refunds |
06.05.202519:44 | United Airlines 1766 | Denver (DEN) Montrose (MTJ) | delayed | Refunds |
06.05.202519:35 | United Airlines 7563 | Beijing (PEK) Lanzhou (LHW) | delayed | Refunds |
06.05.202519:30 | United Airlines 7300 | Seoul (ICN) Phnom Penh (PNH) | delayed | Refunds |
06.05.202519:30 | United Airlines 7314 | Seoul (ICN) Hanoi (HAN) | delayed | Refunds |
06.05.202519:25 | United Airlines 2644 | Denver (DEN) Palm Springs (PSP) | delayed | Refunds |
06.05.202519:20 | United Airlines 7954 | Tokyo (HND) Nagoya (NGO) | delayed | Refunds |
06.05.202519:00 | United Airlines 5550 | Denver (DEN) Gunnison (GUC) | delayed | Refunds |
06.05.202519:00 | United Airlines 5826 | Denver (DEN) Hayden (HDN) | delayed | Refunds |
06.05.202519:00 | United Airlines 8176 | Vancouver (YVR) Kelowna (YLW) | delayed | Refunds |
06.05.202518:50 | United Airlines 5061 | Chicago (IAH) Meridian (MEI) | delayed | Refunds |
06.05.202517:45 | United Airlines 7911 | (ORD) Tokyo (HND) | delayed | Refunds |
06.05.202517:15 | United Airlines 7925 | Los Angeles (LAX) Tokyo (HND) | delayed | Refunds |
06.05.202517:10 | United Airlines 7919 | Tokyo (HND) Iwakuni (IWK) | delayed | Refunds |
06.05.202516:55 | United Airlines 7903 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
06.05.202516:45 | United Airlines 7993 | Vancouver (YVR) Tokyo (HND) | delayed | Refunds |
06.05.202516:40 | United Airlines 6400 | Charlotte Amalie (STT) Anguilla (AXA) | delayed | Refunds |
06.05.202516:20 | United Airlines 382 | Chicago (IAH) Seattle (SEA) | delayed | Refunds |
06.05.202516:05 | United Airlines 929 | (ORD) London (LHR) | delayed | Refunds |
