Passengers of Tunisair Express who have experienced a flight cancellation or delay have a legal right to compensation. Under EU Regulation 261/2004, airlines must compensate passengers if there’s a significant disruption. Here, we will look at your rights and the steps you need to take to get the compensation you are entitled to from the airline.
Tunisair Express Flight Delay or Cancellation Compensation
Before claiming the Tunisair Express compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Tunisair Express Compensation for Flight Delay
In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you reach your destination airport.
Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you might not receive compensation for every flight delay. Tunisair Express isn’t required to compensate passengers when extraordinary circumstances beyond their control arise. This covers severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these instances, you will usually not be compensated as it is not the airline’s fault.
Tunisair Express Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to inform passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. However, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two criteria: the distance of the flight and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Tunisair Express doesn’t have to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Tunisair Express Flights Covered By EU 261/2004?
European Union Regulation 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Tunisair Express is not a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Tunisair Express
If your travel plans have been affected by a flight cancellation or delay with Tunisair Express, it’s important to understand that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will make every effort to get you your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re entitled to. There may be plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Tunisair Express goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Tunisair Express is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Tunisair Express offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Tunisair Express arranges hotel accommodation. This also includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Tunisair Express cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This option is crucial for minimizing travel disruptions and supporting passengers to handle unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Tunisair Express will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Tunisair Express shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Tunisair Express will assist in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202519:25 | Tunisair Express 31 | Tozeur (TOE) Tunis (TUN) | cancelled | Claim Refund |
20.06.202517:45 | Tunisair Express 30 | Tunis (TUN) Tozeur (TOE) | cancelled | Claim Refund |
20.06.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
20.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
19.06.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
19.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
17.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
16.06.202518:30 | Tunisair Express 10 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
16.06.202516:55 | Tunisair Express 1301 | Gudja (MLA) Tunis (TUN) | cancelled | Claim Refund |
16.06.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
16.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
16.06.202514:00 | Tunisair Express 1300 | Tunis (TUN) Gudja (MLA) | cancelled | Claim Refund |
12.06.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
12.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
10.06.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
10.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
08.06.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
08.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
06.06.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
06.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
05.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
03.06.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
03.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
02.06.202516:55 | Tunisair Express 1301 | Gudja (MLA) Tunis (TUN) | cancelled | Claim Refund |
02.06.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
02.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
02.06.202514:00 | Tunisair Express 1300 | Tunis (TUN) Gudja (MLA) | cancelled | Claim Refund |
01.06.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
01.06.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
30.05.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
30.05.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
27.05.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
27.05.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
26.05.202516:55 | Tunisair Express 1301 | Gudja (MLA) Tunis (TUN) | cancelled | Claim Refund |
26.05.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
26.05.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
26.05.202514:00 | Tunisair Express 1300 | Tunis (TUN) Gudja (MLA) | cancelled | Claim Refund |
25.05.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
25.05.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
23.05.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
23.05.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
22.05.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
22.05.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
20.05.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
20.05.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
19.05.202516:55 | Tunisair Express 1301 | Gudja (MLA) Tunis (TUN) | cancelled | Claim Refund |
19.05.202516:45 | Tunisair Express 9 | Djerba (DJE) Tunis (TUN) | cancelled | Claim Refund |
19.05.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
19.05.202514:00 | Tunisair Express 1300 | Tunis (TUN) Gudja (MLA) | cancelled | Claim Refund |
15.05.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
13.05.202515:00 | Tunisair Express 8 | Tunis (TUN) Djerba (DJE) | cancelled | Claim Refund |
