Whenever flights are delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU 261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Tigerair Taiwan flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that deals with the rights of air passengers. In particular, this law covers different situations, including delays, flight cancellations, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the incident happens due to the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 includes rules concerning the process of compensation, including assistance to people who suffered from issues with flights. Specifically, the amount of compensation you can expect to receive is up to 600 euros per person. This sum ranges, based on your circumstances.
Tigerair Taiwan Flight Cancellation Compensation
First and foremost, travelers should be aware that the airline must inform them about the cancellation of their flight. In case the airline notifies you less than fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Tigerair Taiwan Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline also must provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes regulations on compensation and assistance to passengers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261/2004 requires airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Snacks and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger receives an alternative flight, it is helpful to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you will not be charged additional fees for this service.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you have a right to receive reimbursement. Here, it’s important to note that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline could hypothetically have done something to prevent problems with the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Tigerair Taiwan isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Tigerair Taiwan Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should be aware of the process to seek compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202619:50 | Tigerair Taiwan 633 | (CJU) (RMQ) | Delayed | Claim Refund |
07.01.202615:35 | Tigerair Taiwan 670 | (KHH) (CJU) | Delayed | Claim Refund |
07.01.202612:15 | Tigerair Taiwan 258 | (TPE) (HNA) | Delayed | Claim Refund |
06.01.202605:00 | Tigerair Taiwan 217 | (HND) (TPE) | Delayed | Claim Refund |
05.01.202618:55 | Tigerair Taiwan 213 | (KIX) (TPE) | Delayed | Claim Refund |
05.01.202614:50 | Tigerair Taiwan 268 | (KHH) (NGO) | Delayed | Claim Refund |
05.01.202613:55 | Tigerair Taiwan 228 | (TPE) (KIJ) | Delayed | Claim Refund |
05.01.202611:30 | Tigerair Taiwan 285 | (KIX) (KHH) | Delayed | Claim Refund |
05.01.202605:00 | Tigerair Taiwan 217 | (HND) (TPE) | Delayed | Claim Refund |
02.01.202620:15 | Tigerair Taiwan 671 | (CJU) (KHH) | Delayed | Claim Refund |
02.01.202611:10 | Tigerair Taiwan 214 | (TPE) (OKJ) | Delayed | Claim Refund |
02.01.202605:00 | Tigerair Taiwan 217 | (HND) (TPE) | Delayed | Claim Refund |
01.01.202605:00 | Tigerair Taiwan 217 | (HND) (TPE) | Delayed | Claim Refund |
31.12.202515:35 | Tigerair Taiwan 670 | (KHH) (CJU) | Delayed | Claim Refund |
31.12.202505:00 | Tigerair Taiwan 217 | (HND) (TPE) | Delayed | Claim Refund |
30.12.202514:00 | Tigerair Taiwan 503 | (TPE) (HKT) | Delayed | Claim Refund |
30.12.202505:00 | Tigerair Taiwan 217 | (HND) (TPE) | Delayed | Claim Refund |
29.12.202513:15 | Tigerair Taiwan 779 | (NGO) (RMQ) | Delayed | Claim Refund |
27.12.202512:15 | Tigerair Taiwan 258 | (TPE) (HNA) | Delayed | Claim Refund |
26.12.202521:15 | Tigerair Taiwan 209 | (NGO) (TPE) | Delayed | Claim Refund |
26.12.202520:50 | Tigerair Taiwan 607 | (PUS) (TPE) | Delayed | Claim Refund |
26.12.202520:00 | Tigerair Taiwan 552 | (DAD) (TPE) | Delayed | Claim Refund |
26.12.202519:00 | Tigerair Taiwan 229 | (KIJ) (TPE) | Delayed | Claim Refund |
26.12.202518:55 | Tigerair Taiwan 213 | (KIX) (TPE) | Delayed | Claim Refund |
26.12.202518:25 | Tigerair Taiwan 203 | (NRT) (TPE) | Delayed | Claim Refund |
26.12.202517:50 | Tigerair Taiwan 725 | (YGJ) (TPE) | Delayed | Claim Refund |
26.12.202516:00 | Tigerair Taiwan 753 | (FKS) (TPE) | Delayed | Claim Refund |
26.12.202515:25 | Tigerair Taiwan 215 | (OKJ) (TPE) | Delayed | Claim Refund |
24.12.202521:30 | Tigerair Taiwan 233 | (OKA) (TPE) | Delayed | Claim Refund |
24.12.202520:50 | Tigerair Taiwan 607 | (PUS) (TPE) | Delayed | Claim Refund |
24.12.202518:55 | Tigerair Taiwan 213 | (KIX) (TPE) | Delayed | Claim Refund |
24.12.202518:25 | Tigerair Taiwan 203 | (NRT) (TPE) | Delayed | Claim Refund |
24.12.202517:50 | Tigerair Taiwan 259 | (HNA) (TPE) | Delayed | Claim Refund |
24.12.202505:00 | Tigerair Taiwan 217 | (HND) (TPE) | Delayed | Claim Refund |
