Passengers of Sriwijaya Air who have faced a cancelled or delayed flight are legally entitled to compensation. According to EU 261, airlines must compensate passengers in case of a significant disruption. Here, we will look at your rights and the actions you should follow to obtain the compensation you have a right to from the airline.
Sriwijaya Air Flight Delay or Cancellation Compensation
Before claiming the Sriwijaya Air compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Sriwijaya Air Compensation for Flight Delay
According to UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport.
Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you might not be compensated for every flight delay. Sriwijaya Air isn’t required to pay compensation when extraordinary circumstances outside their control happen. This covers severe weather conditions, problems at the airport, or air traffic controller strikes. In these instances, you will usually not be compensated as it is not the airline’s fault.
Sriwijaya Air Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines are required to inform passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two factors: the distance of the flight and the length of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Sriwijaya Air doesn’t have to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Sriwijaya Air Flights Covered By EU 261/2004?
EU 261 covers all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Sriwijaya Air is not a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Sriwijaya Air
If your travel plans have been affected by a flight cancellation or delay with Sriwijaya Air, it’s important to be aware that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Sriwijaya Air goes the additional mile to help passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Sriwijaya Air is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Sriwijaya Air offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Sriwijaya Air provides hotel room accommodation. This also covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Sriwijaya Air cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This option is crucial for minimizing travel interruptions and helping passengers to handle unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Sriwijaya Air shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Sriwijaya Air will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Sriwijaya Air shall help in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
07.06.202513:20 | Sriwijaya Air 901 | Nabire (NBX) Ujung Pandang (UPG) | delayed | Claim Refund |
05.06.202513:20 | Sriwijaya Air 901 | Nabire (NBX) Ujung Pandang (UPG) | delayed | Claim Refund |
04.06.202513:20 | Sriwijaya Air 905 | Nabire (NBX) Sorong (SOQ) | delayed | Claim Refund |
03.06.202507:45 | Sriwijaya Air 693 | Manado (MDC) Ternate (TTE) | delayed | Claim Refund |
02.06.202515:10 | Sriwijaya Air 903 | Sorong (SOQ) Ujung Pandang (UPG) | delayed | Claim Refund |
02.06.202513:20 | Sriwijaya Air 905 | Nabire (NBX) Sorong (SOQ) | delayed | Claim Refund |
02.06.202511:15 | Sriwijaya Air 135 | Tanjung Redep (BEJ) Balikpapan (BPN) | delayed | Claim Refund |
30.05.202515:10 | Sriwijaya Air 903 | Sorong (SOQ) Ujung Pandang (UPG) | delayed | Claim Refund |
16.05.202515:10 | Sriwijaya Air 903 | Sorong (SOQ) Ujung Pandang (UPG) | delayed | Claim Refund |
16.05.202513:20 | Sriwijaya Air 905 | Nabire (NBX) Sorong (SOQ) | delayed | Claim Refund |
10.05.202515:00 | Sriwijaya Air 55 | Tanjung Pandan (TJQ) Jakarta (CGK) | delayed | Claim Refund |
10.05.202514:20 | Sriwijaya Air 907 | Jayapura (DJJ) Nabire (NBX) | delayed | Claim Refund |
10.05.202513:15 | Sriwijaya Air 54 | Jakarta (CGK) Tanjung Pandan (TJQ) | delayed | Claim Refund |
09.05.202513:20 | Sriwijaya Air 905 | Nabire (NBX) Sorong (SOQ) | delayed | Claim Refund |
