Passengers of Shanghai Airlines who have faced a delayed or cancelled flight have a legal right to compensation. According to EU 261, airlines must compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the actions you should follow to get the compensation you deserve from the airline.
Shanghai Airlines Flight Delay or Cancellation Compensation
Before claiming the Shanghai Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Shanghai Airlines Compensation for Flight Delay
According to UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight arrives late. It’s essential to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim is the actual time you arrive at your final destination.
Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation depends on several factors, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not always receive compensation for every flight delay. Shanghai Airlines isn’t required to pay compensation when extraordinary circumstances beyond their control arise. This covers bad weather, problems at the airport, or a strike by air traffic controllers. In such situations, you will usually not be compensated as it is not the airline’s fault.
Shanghai Airlines Compensation for Flight Cancellation
EU 261 states that airlines must inform passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two criteria: the distance of the flight and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Shanghai Airlines isn’t required to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Shanghai Airlines Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
However, Shanghai Airlines isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Shanghai Airlines
If your travel plans have been affected by a flight cancellation or delay with Shanghai Airlines, it’s crucial to be aware that you might be entitled to compensation under EU regulations. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will strive to obtain your rightful compensation. You only incur a fee if we win your case.
These steps will help you file your claim quickly and increase your chances of receiving the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Shanghai Airlines goes the extra mile to support passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Shanghai Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Shanghai Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Shanghai Airlines provides hotel accommodation. This also covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Shanghai Airlines cancels a flight, passengers have the option to get a full refund or rebook on another flight. This option is essential for minimizing travel disruptions and assisting passengers to manage unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Shanghai Airlines shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Shanghai Airlines will arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Shanghai Airlines will assist in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202518:40 | Shanghai Airlines 9212 | Lanzhou (LHW) Shanghai (PVG) | delayed | Claim Refund |
20.06.202514:25 | Shanghai Airlines 9211 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
20.06.202513:30 | Shanghai Airlines 9116 | Tianjin (TSN) Shanghai (SHA) | delayed | Claim Refund |
20.06.202511:20 | Shanghai Airlines 9111 | Shanghai (PVG) Tianjin (TSN) | delayed | Claim Refund |
19.06.202518:45 | Shanghai Airlines 5972 | Yiwu (YIW) (PKX) | delayed | Claim Refund |
19.06.202514:25 | Shanghai Airlines 9211 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
19.06.202514:05 | Shanghai Airlines 5612 | Urumqi (URC) (PKX) | delayed | Claim Refund |
19.06.202509:20 | Shanghai Airlines 1021 | Tokyo (HND) Shanghai (SHA) | delayed | Claim Refund |
18.06.202518:15 | Shanghai Airlines 9355 | Shanghai (PVG) (WDS) | delayed | Claim Refund |
18.06.202516:30 | Shanghai Airlines 9102 | (PKX) Shanghai (SHA) | delayed | Claim Refund |
18.06.202511:50 | Shanghai Airlines 5302 | Fuoshan (FUO) (PKX) | delayed | Claim Refund |
18.06.202510:50 | Shanghai Airlines 819 | Shanghai (PVG) Taipei (TSA) | delayed | Claim Refund |
18.06.202508:00 | Shanghai Airlines 5865 | (PKX) Fuoshan (FUO) | delayed | Claim Refund |
18.06.202506:40 | Shanghai Airlines 9087 | Shanghai (PVG) Shenyang (SHE) | delayed | Claim Refund |
17.06.202518:40 | Shanghai Airlines 9353 | Shanghai (PVG) Weihai (WEH) | delayed | Claim Refund |
17.06.202517:20 | Shanghai Airlines 839 | Shanghai (PVG) Bangkok (BKK) | delayed | Claim Refund |
17.06.202516:05 | Shanghai Airlines 9315 | Shanghai (PVG) Guangzhou (CAN) | cancelled | Claim Refund |
17.06.202514:40 | Shanghai Airlines 821 | Shanghai (PVG) Tokyo (KIX) | delayed | Claim Refund |
17.06.202514:25 | Shanghai Airlines 9211 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
17.06.202514:15 | Shanghai Airlines 3082 | Seoul (ICN) Qingdao (TAO) | delayed | Claim Refund |
17.06.202514:05 | Shanghai Airlines 5612 | Urumqi (URC) (PKX) | delayed | Claim Refund |
17.06.202513:50 | Shanghai Airlines 865 | Shanghai (PVG) Kuala Lumpur (KUL) | delayed | Claim Refund |
17.06.202513:45 | Shanghai Airlines 9257 | Shanghai (PVG) Xiamen (XMN) | cancelled | Claim Refund |
17.06.202513:15 | Shanghai Airlines 1011 | Shanghai (PVG) Tokyo (KIX) | delayed | Claim Refund |
17.06.202513:00 | Shanghai Airlines 9511 | Shanghai (PVG) Zhuhai (ZUH) | cancelled | Claim Refund |
17.06.202511:20 | Shanghai Airlines 9111 | Shanghai (PVG) Tianjin (TSN) | delayed | Claim Refund |
16.06.202508:20 | Shanghai Airlines 9097 | Shanghai (PVG) Anshan (AOG) | delayed | Claim Refund |
16.06.202507:40 | Shanghai Airlines 9120 | Tianjin (TSN) Shanghai (PVG) | cancelled | Claim Refund |
15.06.202520:50 | Shanghai Airlines 9300 | Shantou (SWA) Shanghai (SHA) | cancelled | Claim Refund |
15.06.202520:25 | Shanghai Airlines 9341 | Shanghai (PVG) Dayong (DYG) | delayed | Claim Refund |
15.06.202517:20 | Shanghai Airlines 9343 | Shanghai (PVG) Dayong (DYG) | delayed | Claim Refund |
15.06.202514:15 | Shanghai Airlines 3082 | Seoul (ICN) Qingdao (TAO) | delayed | Claim Refund |
15.06.202514:00 | Shanghai Airlines 9445 | Wenzhou (WNZ) Zhengzhou (CGO) | delayed | Claim Refund |
15.06.202513:15 | Shanghai Airlines 9551 | Wenzhou (WNZ) Kunming (KMG) | delayed | Claim Refund |
15.06.202510:00 | Shanghai Airlines 1019 | Shanghai (PVG) Tokyo (HND) | delayed | Claim Refund |
15.06.202509:20 | Shanghai Airlines 1021 | Tokyo (HND) Shanghai (SHA) | delayed | Claim Refund |
14.06.202520:25 | Shanghai Airlines 9341 | Shanghai (PVG) Dayong (DYG) | delayed | Claim Refund |
14.06.202519:15 | Shanghai Airlines 9123 | Shanghai (PVG) Tangshan (TVS) | delayed | Claim Refund |
14.06.202519:00 | Shanghai Airlines 892 | Budapest (BUD) Shanghai (XIY) | delayed | Claim Refund |
14.06.202518:00 | Shanghai Airlines 9217 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
14.06.202516:05 | Shanghai Airlines 1003 | Shanghai (PVG) Tokyo (HND) | delayed | Claim Refund |
14.06.202514:25 | Shanghai Airlines 9211 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
14.06.202514:15 | Shanghai Airlines 9252 | Haikou (HAK) Shanghai (SHA) | cancelled | Claim Refund |
14.06.202512:30 | Shanghai Airlines 870 | Budapest (BUD) Shanghai (PVG) | delayed | Claim Refund |
13.06.202510:00 | Shanghai Airlines 1019 | Shanghai (PVG) Tokyo (HND) | delayed | Claim Refund |
12.06.202514:25 | Shanghai Airlines 9211 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
12.06.202513:30 | Shanghai Airlines 9116 | Tianjin (TSN) Shanghai (SHA) | delayed | Claim Refund |
12.06.202513:00 | Shanghai Airlines 9511 | Shanghai (PVG) Zhuhai (ZUH) | delayed | Claim Refund |
12.06.202511:20 | Shanghai Airlines 9111 | Shanghai (PVG) Tianjin (TSN) | delayed | Claim Refund |
12.06.202509:50 | Shanghai Airlines 9115 | Shanghai (SHA) Tianjin (TSN) | delayed | Claim Refund |
11.06.202519:40 | Shanghai Airlines 9358 | Zhuhai (ZUH) Shanghai (SHA) | delayed | Claim Refund |
11.06.202517:15 | Shanghai Airlines 9513 | Shanghai (SHA) Zhuhai (ZUH) | delayed | Claim Refund |
11.06.202516:55 | Shanghai Airlines 3040 | Tokyo (NRT) Shanghai (PVG) | delayed | Claim Refund |
11.06.202514:25 | Shanghai Airlines 9211 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
11.06.202513:45 | Shanghai Airlines 9445 | Wenzhou (WNZ) Zhengzhou (CGO) | delayed | Claim Refund |
11.06.202513:00 | Shanghai Airlines 9511 | Shanghai (PVG) Zhuhai (ZUH) | delayed | Claim Refund |
11.06.202511:20 | Shanghai Airlines 9111 | Shanghai (PVG) Tianjin (TSN) | delayed | Claim Refund |
11.06.202510:50 | Shanghai Airlines 819 | Shanghai (PVG) Taipei (TSA) | delayed | Claim Refund |
10.06.202517:30 | Shanghai Airlines 5968 | Jinjiang (JJN) (PKX) | delayed | Claim Refund |
10.06.202513:00 | Shanghai Airlines 9511 | Shanghai (PVG) Zhuhai (ZUH) | delayed | Claim Refund |
10.06.202511:20 | Shanghai Airlines 9111 | Shanghai (PVG) Tianjin (TSN) | delayed | Claim Refund |
10.06.202509:20 | Shanghai Airlines 1021 | Tokyo (HND) Shanghai (SHA) | delayed | Claim Refund |
09.06.202522:00 | Shanghai Airlines 5972 | Yiwu (YIW) (PKX) | delayed | Claim Refund |
09.06.202510:00 | Shanghai Airlines 1019 | Shanghai (PVG) Tokyo (HND) | delayed | Claim Refund |
09.06.202507:40 | Shanghai Airlines 9120 | Tianjin (TSN) Shanghai (PVG) | cancelled | Claim Refund |
08.06.202516:05 | Shanghai Airlines 1003 | Shanghai (PVG) Tokyo (HND) | delayed | Claim Refund |
08.06.202511:35 | Shanghai Airlines 895 | Shanghai (PVG) Tokyo (HND) | delayed | Claim Refund |
08.06.202510:00 | Shanghai Airlines 1019 | Shanghai (PVG) Tokyo (HND) | delayed | Claim Refund |
08.06.202509:20 | Shanghai Airlines 1021 | Tokyo (HND) Shanghai (SHA) | delayed | Claim Refund |
07.06.202522:25 | Shanghai Airlines 9124 | Tangshan (TVS) Shanghai (PVG) | cancelled | Claim Refund |
07.06.202522:10 | Shanghai Airlines 9218 | Lanzhou (LHW) Shanghai (PVG) | cancelled | Claim Refund |
07.06.202519:15 | Shanghai Airlines 9123 | Shanghai (PVG) Tangshan (TVS) | cancelled | Claim Refund |
07.06.202518:00 | Shanghai Airlines 9217 | Shanghai (PVG) Lanzhou (LHW) | cancelled | Claim Refund |
07.06.202511:40 | Shanghai Airlines 895 | Shanghai (PVG) Tokyo (HND) | delayed | Claim Refund |
07.06.202510:00 | Shanghai Airlines 1019 | Shanghai (PVG) Tokyo (HND) | delayed | Claim Refund |
06.06.202519:40 | Shanghai Airlines 9358 | Zhuhai (ZUH) Shanghai (SHA) | delayed | Claim Refund |
06.06.202517:20 | Shanghai Airlines 9513 | Shanghai (SHA) Zhuhai (ZUH) | delayed | Claim Refund |
06.06.202515:55 | Shanghai Airlines 9357 | Shanghai (SHA) Zhuhai (ZUH) | delayed | Claim Refund |
06.06.202515:00 | Shanghai Airlines 9567 | Wenzhou (WNZ) Xining (XNN) | cancelled | Claim Refund |
06.06.202510:35 | Shanghai Airlines 1018 | Nagoya (NGO) Tianjin (TSN) | delayed | Claim Refund |
06.06.202508:15 | Shanghai Airlines 851 | Shanghai (SHA) Taipei (TSA) | delayed | Claim Refund |
06.06.202508:10 | Shanghai Airlines 9563 | Wenzhou (WNZ) Guilin (KWL) | cancelled | Claim Refund |
04.06.202518:15 | Shanghai Airlines 9355 | Shanghai (PVG) (WDS) | delayed | Claim Refund |
04.06.202516:00 | Shanghai Airlines 9357 | Shanghai (SHA) Zhuhai (ZUH) | delayed | Claim Refund |
04.06.202513:00 | Shanghai Airlines 9511 | Shanghai (PVG) Zhuhai (ZUH) | delayed | Claim Refund |
04.06.202511:40 | Shanghai Airlines 1004 | Tokyo (HND) Shanghai (PVG) | delayed | Claim Refund |
04.06.202510:25 | Shanghai Airlines 9272 | Xining (XNN) Shanghai (PVG) | delayed | Claim Refund |
04.06.202509:20 | Shanghai Airlines 1021 | Tokyo (HND) Shanghai (SHA) | delayed | Claim Refund |
04.06.202509:15 | Shanghai Airlines 825 | Shanghai (PVG) Toyama (TOY) | delayed | Claim Refund |
04.06.202508:30 | Shanghai Airlines 9097 | Shanghai (PVG) Anshan (AOG) | delayed | Claim Refund |
04.06.202506:25 | Shanghai Airlines 9271 | Shanghai (PVG) Xining (XNN) | delayed | Claim Refund |
03.06.202520:50 | Shanghai Airlines 9514 | Zhuhai (ZUH) Shanghai (SHA) | cancelled | Claim Refund |
03.06.202517:20 | Shanghai Airlines 9513 | Shanghai (SHA) Zhuhai (ZUH) | cancelled | Claim Refund |
03.06.202513:30 | Shanghai Airlines 816 | Tokyo (HND) Shanghai (SHA) | delayed | Claim Refund |
03.06.202513:00 | Shanghai Airlines 9511 | Shanghai (PVG) Zhuhai (ZUH) | delayed | Claim Refund |
03.06.202509:20 | Shanghai Airlines 1021 | Tokyo (HND) Shanghai (SHA) | delayed | Claim Refund |
03.06.202509:10 | Shanghai Airlines 801 | Shanghai (PVG) Taipei (TSA) | delayed | Claim Refund |
03.06.202508:15 | Shanghai Airlines 851 | Shanghai (SHA) Taipei (TSA) | delayed | Claim Refund |
02.06.202519:05 | Shanghai Airlines 5971 | (PKX) Yiwu (YIW) | delayed | Claim Refund |
02.06.202514:25 | Shanghai Airlines 9211 | Shanghai (PVG) Lanzhou (LHW) | delayed | Claim Refund |
