Passengers of SCAT Airlines who have faced a delayed or cancelled flight have a legal right to compensation. Under EU 261/2004, airlines must compensate passengers when there is a significant disruption. In this article, we will look at your rights and the steps you need to take to obtain the compensation you deserve from the airline.
SCAT Airlines Flight Delay or Cancellation Compensation
Before claiming the SCAT Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
SCAT Airlines Compensation for Flight Delay
According to UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight arrives late. It’s crucial to note that this flight delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you land at your final destination.
Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation is determined by several factors, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not be compensated for every flight delay. SCAT Airlines is not obliged to pay compensation when extraordinary circumstances they cannot control arise. This includes bad weather, problems at the airport, or air traffic controller strikes. In these cases, you will generally not be given compensation as it is not the airline’s fault.
SCAT Airlines Compensation for Flight Cancellation
EU 261 states that airlines must inform passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. However, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting an alternative flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two criteria: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
SCAT Airlines doesn’t have to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are SCAT Airlines Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, SCAT Airlines isn’t a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from SCAT Airlines
If your travel plans have been affected by a flight delay or cancellation with SCAT Airlines, it’s important to be aware that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will do our best to obtain your rightful compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of getting the compensation you’re entitled to. There may be plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
SCAT Airlines goes the extra mile to help passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, SCAT Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: SCAT Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, SCAT Airlines provides hotel room accommodation. This also covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When SCAT Airlines cancels a flight, passengers can choose to get a full refund or rebook on an alternative flight. This flexibility is crucial for minimizing travel interruptions and assisting passengers to manage unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, SCAT Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, SCAT Airlines shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, SCAT Airlines will assist in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
21.06.202501:30 | SCAT Airlines 734 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
20.06.202522:50 | SCAT Airlines 733 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
20.06.202521:45 | SCAT Airlines 741 | (NQZ) Aktau (SCO) | delayed | Claim Refund |
20.06.202520:00 | SCAT Airlines 704 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
20.06.202518:30 | SCAT Airlines 743 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
20.06.202516:30 | SCAT Airlines 771 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
20.06.202515:15 | SCAT Airlines 790 | Shimkent (CIT) Kokshetau (KOV) | delayed | Claim Refund |
20.06.202515:00 | SCAT Airlines 5276 | Antalya (AYT) (NQZ) | delayed | Claim Refund |
20.06.202514:10 | SCAT Airlines 1722 | Aktyubinsk (AKX) (NQZ) | delayed | Claim Refund |
20.06.202513:10 | SCAT Airlines 716 | (NQZ) Shimkent (CIT) | delayed | Claim Refund |
20.06.202512:50 | SCAT Airlines 775 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
20.06.202512:35 | SCAT Airlines 1744 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
20.06.202512:00 | SCAT Airlines 756 | Zhambyl (DMB) (NQZ) | delayed | Claim Refund |
20.06.202511:40 | SCAT Airlines 766 | Atyrau (GUW) (NQZ) | delayed | Claim Refund |
20.06.202511:00 | SCAT Airlines 480 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
20.06.202509:00 | SCAT Airlines 5379 | Dabaa City (DBB) (NQZ) | cancelled | Claim Refund |
20.06.202508:20 | SCAT Airlines 765 | (NQZ) Atyrau (GUW) | delayed | Claim Refund |
20.06.202508:10 | SCAT Airlines 702 | (NQZ) Shimkent (CIT) | delayed | Claim Refund |
20.06.202507:40 | SCAT Airlines 5269 | (NQZ) Sharm el-Sheikh (SSH) | delayed | Claim Refund |
20.06.202506:00 | SCAT Airlines 742 | Aktau (SCO) (NQZ) | delayed | Claim Refund |
20.06.202505:20 | SCAT Airlines 703 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
20.06.202503:20 | SCAT Airlines 5378 | (NQZ) Dabaa City (DBB) | cancelled | Claim Refund |
20.06.202500:55 | SCAT Airlines 5342 | (NQZ) Da Nang (DAD) | delayed | Claim Refund |
19.06.202522:50 | SCAT Airlines 733 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
19.06.202522:20 | SCAT Airlines 735 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
19.06.202521:45 | SCAT Airlines 741 | (NQZ) Aktau (SCO) | delayed | Claim Refund |
19.06.202520:00 | SCAT Airlines 804 | Prague (PRG) (NQZ) | delayed | Claim Refund |
19.06.202519:30 | SCAT Airlines 722 | Aktyubinsk (AKX) (NQZ) | delayed | Claim Refund |
19.06.202511:40 | SCAT Airlines 766 | Atyrau (GUW) (NQZ) | delayed | Claim Refund |
19.06.202511:30 | SCAT Airlines 753 | (NQZ) (USJ) | delayed | Claim Refund |
19.06.202511:05 | SCAT Airlines 714 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
19.06.202510:20 | SCAT Airlines 715 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
19.06.202508:40 | SCAT Airlines 784 | Ust-kamenogorsk (UKK) (NQZ) | delayed | Claim Refund |
19.06.202508:10 | SCAT Airlines 702 | (NQZ) Shimkent (CIT) | delayed | Claim Refund |
19.06.202501:30 | SCAT Airlines 734 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
19.06.202501:00 | SCAT Airlines 736 | (NQZ) Shimkent (CIT) | delayed | Claim Refund |
19.06.202500:45 | SCAT Airlines 5350 | (NQZ) Ho Chi Minh (CXR) | delayed | Claim Refund |
19.06.202500:05 | SCAT Airlines 2703 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
18.06.202522:50 | SCAT Airlines 733 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
18.06.202522:30 | SCAT Airlines 813 | (NQZ) Moscow (VKO) | delayed | Claim Refund |
18.06.202522:20 | SCAT Airlines 735 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
18.06.202521:45 | SCAT Airlines 741 | (NQZ) Aktau (SCO) | delayed | Claim Refund |
18.06.202520:00 | SCAT Airlines 704 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
18.06.202519:30 | SCAT Airlines 722 | Aktyubinsk (AKX) (NQZ) | delayed | Claim Refund |
18.06.202518:30 | SCAT Airlines 743 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
18.06.202517:00 | SCAT Airlines 721 | (NQZ) Aktyubinsk (AKX) | delayed | Claim Refund |
18.06.202516:30 | SCAT Airlines 771 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
18.06.202515:35 | SCAT Airlines 776 | (NQZ) Shimkent (CIT) | delayed | Claim Refund |
18.06.202515:00 | SCAT Airlines 5276 | Antalya (AYT) (NQZ) | delayed | Claim Refund |
18.06.202514:20 | SCAT Airlines 713 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
18.06.202512:50 | SCAT Airlines 775 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
18.06.202512:40 | SCAT Airlines 824 | Batumi (BUS) (NQZ) | delayed | Claim Refund |
18.06.202511:40 | SCAT Airlines 766 | Atyrau (GUW) (NQZ) | delayed | Claim Refund |
18.06.202510:20 | SCAT Airlines 715 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
18.06.202509:00 | SCAT Airlines 823 | (NQZ) Batumi (BUS) | delayed | Claim Refund |
18.06.202508:40 | SCAT Airlines 784 | Ust-kamenogorsk (UKK) (NQZ) | delayed | Claim Refund |
18.06.202506:00 | SCAT Airlines 742 | Aktau (SCO) (NQZ) | delayed | Claim Refund |
18.06.202505:20 | SCAT Airlines 732 | Aktau (SCO) Almaty (ALA) | delayed | Claim Refund |
18.06.202505:20 | SCAT Airlines 703 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
18.06.202505:05 | SCAT Airlines 5269 | (NQZ) Sharm el-Sheikh (SSH) | delayed | Claim Refund |
17.06.202521:45 | SCAT Airlines 741 | (NQZ) Aktau (SCO) | delayed | Claim Refund |
17.06.202520:00 | SCAT Airlines 804 | Prague (PRG) (NQZ) | delayed | Claim Refund |
17.06.202520:00 | SCAT Airlines 704 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
17.06.202519:30 | SCAT Airlines 722 | Aktyubinsk (AKX) (NQZ) | delayed | Claim Refund |
17.06.202515:00 | SCAT Airlines 5274 | Antalya (AYT) (NQZ) | delayed | Claim Refund |
17.06.202513:10 | SCAT Airlines 716 | (NQZ) Shimkent (CIT) | delayed | Claim Refund |
17.06.202512:00 | SCAT Airlines 756 | Zhambyl (DMB) (NQZ) | delayed | Claim Refund |
17.06.202511:40 | SCAT Airlines 766 | Atyrau (GUW) (NQZ) | delayed | Claim Refund |
17.06.202510:20 | SCAT Airlines 715 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
17.06.202509:20 | SCAT Airlines 755 | (NQZ) Zhambyl (DMB) | delayed | Claim Refund |
17.06.202508:40 | SCAT Airlines 784 | Ust-kamenogorsk (UKK) (NQZ) | delayed | Claim Refund |
17.06.202508:20 | SCAT Airlines 765 | (NQZ) Atyrau (GUW) | delayed | Claim Refund |
17.06.202508:10 | SCAT Airlines 702 | (NQZ) Shimkent (CIT) | delayed | Claim Refund |
17.06.202508:00 | SCAT Airlines 489 | Shimkent (CIT) Budapest (BUD) | delayed | Claim Refund |
17.06.202506:00 | SCAT Airlines 742 | Aktau (SCO) (NQZ) | delayed | Claim Refund |
17.06.202505:20 | SCAT Airlines 701 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
17.06.202501:30 | SCAT Airlines 814 | Moscow (VKO) (NQZ) | delayed | Claim Refund |
16.06.202522:30 | SCAT Airlines 813 | (NQZ) Moscow (VKO) | delayed | Claim Refund |
16.06.202522:20 | SCAT Airlines 735 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
16.06.202521:45 | SCAT Airlines 741 | (NQZ) Aktau (SCO) | delayed | Claim Refund |
16.06.202520:00 | SCAT Airlines 704 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
16.06.202519:30 | SCAT Airlines 722 | Aktyubinsk (AKX) (NQZ) | delayed | Claim Refund |
16.06.202518:30 | SCAT Airlines 743 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
16.06.202517:00 | SCAT Airlines 721 | (NQZ) Aktyubinsk (AKX) | delayed | Claim Refund |
16.06.202517:00 | SCAT Airlines 5251 | Doha (DOH) (NQZ) | delayed | Claim Refund |
16.06.202513:00 | SCAT Airlines 5250 | (NQZ) Doha (DOH) | delayed | Claim Refund |
16.06.202512:20 | SCAT Airlines 1743 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
16.06.202511:40 | SCAT Airlines 766 | Atyrau (GUW) (NQZ) | delayed | Claim Refund |
16.06.202511:30 | SCAT Airlines 5343 | Da Nang (DAD) (NQZ) | delayed | Claim Refund |
16.06.202510:00 | SCAT Airlines 1721 | (NQZ) Aktyubinsk (AKX) | delayed | Claim Refund |
16.06.202508:20 | SCAT Airlines 765 | (NQZ) Atyrau (GUW) | delayed | Claim Refund |
16.06.202506:00 | SCAT Airlines 742 | Aktau (SCO) (NQZ) | delayed | Claim Refund |
16.06.202504:15 | SCAT Airlines 5276 | Antalya (AYT) (NQZ) | delayed | Claim Refund |
16.06.202501:30 | SCAT Airlines 814 | Moscow (VKO) (NQZ) | delayed | Claim Refund |
15.06.202523:45 | SCAT Airlines 5275 | (NQZ) Antalya (AYT) | delayed | Claim Refund |
15.06.202521:45 | SCAT Airlines 741 | (NQZ) Aktau (SCO) | delayed | Claim Refund |
15.06.202520:00 | SCAT Airlines 704 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
15.06.202519:30 | SCAT Airlines 722 | Aktyubinsk (AKX) (NQZ) | delayed | Claim Refund |
15.06.202517:00 | SCAT Airlines 721 | (NQZ) Aktyubinsk (AKX) | delayed | Claim Refund |
15.06.202516:30 | SCAT Airlines 771 | Shimkent (CIT) (NQZ) | delayed | Claim Refund |
