Whenever flights are delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on FlyEgypt flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
The EU 261 is the regulation that deals with air passengers’ rights. Specifically, this law covers different situations, including rebooking, delays, flight cancellations, etc., and requires airlines to handle individual cases with fairness and care. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences has a right to receive compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 encompasses regulations concerning the process of compensation, including aid to people who suffered from flight problems. Specifically, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum varies, based on your circumstances.
FlyEgypt Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline must inform them about the flight cancellation. If the airline informs you under fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
FlyEgypt Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which sets out regulations on assistance and compensation to passengers in the event of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU 261 requires airlines to provide certain services and assistance to passengers experiencing significant delays or cancellations. These include:
- Food and beverages appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you will not have to pay extra for this upgrade.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you are entitled to obtain reimbursement. Here, you should be aware that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers aren’t eligible for compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline might have been able to do something to prevent problems with the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, FlyEgypt isn’t a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim FlyEgypt Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to seek compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws comprehensively and will make every effort to get you your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
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