Passengers of EcoJet who have faced a delayed or cancelled flight have a legal right to compensation. According to EU 261, an airline is obliged to compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the actions you need to take to receive the compensation you have a right to from the airline.
EcoJet Flight Delay or Cancellation Compensation
Before claiming the EcoJet compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
EcoJet Compensation for Flight Delay
According to UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you land at your destination airport.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation depends on various criteria, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always be compensated for every flight delay. EcoJet is not obliged to provide compensation when extraordinary circumstances beyond their control happen. This covers severe weather conditions, problems at the airport, or air traffic controller strikes. In these instances, you will usually not be compensated as it is not the airline’s fault.
EcoJet Compensation for Flight Cancellation
EU 261 states that airlines must notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. However, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two factors: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
EcoJet is not obliged to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are EcoJet Flights Covered By EU 261/2004?
EU 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, EcoJet is not a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from EcoJet
If your travel plans have been affected by a flight cancellation or delay with EcoJet, it’s important to understand that you might be entitled to compensation under EU regulations. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will strive to secure your compensation. You are only charged if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re owed. You might have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
EcoJet goes the additional mile to support passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, EcoJet is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: EcoJet offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, EcoJet provides hotel room accommodation. This covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When EcoJet cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This option is essential for minimizing travel inconveniences and helping passengers to handle unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, EcoJet will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, EcoJet shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, EcoJet will assist in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
20.06.202509:20 | EcoJet 351 | Rurrenabaque (RBQ) La Paz (LPB) | delayed | Claim Refund |
20.06.202508:05 | EcoJet 350 | La Paz (LPB) Rurrenabaque (RBQ) | delayed | Claim Refund |
16.06.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
16.06.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
15.06.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
15.06.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
13.06.202509:20 | EcoJet 351 | Rurrenabaque (RBQ) La Paz (LPB) | delayed | Claim Refund |
13.06.202508:05 | EcoJet 350 | La Paz (LPB) Rurrenabaque (RBQ) | delayed | Claim Refund |
11.06.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
11.06.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
09.06.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
09.06.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
08.06.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
06.06.202517:20 | EcoJet 303 | Trinidad (TDD) La Paz (VVI) | delayed | Claim Refund |
06.06.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
06.06.202508:05 | EcoJet 350 | La Paz (LPB) Rurrenabaque (RBQ) | delayed | Claim Refund |
04.06.202517:20 | EcoJet 303 | Trinidad (TDD) La Paz (VVI) | delayed | Claim Refund |
02.06.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
30.05.202517:20 | EcoJet 303 | Trinidad (TDD) La Paz (VVI) | delayed | Claim Refund |
28.05.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
25.05.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
25.05.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
23.05.202517:20 | EcoJet 303 | Trinidad (TDD) La Paz (VVI) | delayed | Claim Refund |
23.05.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
22.05.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
22.05.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
20.05.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
18.05.202517:20 | EcoJet 303 | Trinidad (TDD) La Paz (VVI) | delayed | Claim Refund |
18.05.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
15.05.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
15.05.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
14.05.202517:20 | EcoJet 303 | Trinidad (TDD) La Paz (VVI) | delayed | Claim Refund |
14.05.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
13.05.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
13.05.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
12.05.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
11.05.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
08.05.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
30.04.202517:20 | EcoJet 303 | Trinidad (TDD) La Paz (VVI) | delayed | Claim Refund |
30.04.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
29.04.202517:20 | EcoJet 303 | Trinidad (TDD) La Paz (VVI) | delayed | Claim Refund |
29.04.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
28.04.202517:20 | EcoJet 303 | Trinidad (TDD) La Paz (VVI) | delayed | Claim Refund |
28.04.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
28.04.202514:30 | EcoJet 302 | Trinidad (TDD) Riberalta (RIB) | delayed | Claim Refund |
27.04.202515:50 | EcoJet 303 | Riberalta (RIB) Trinidad (TDD) | delayed | Claim Refund |
