Passengers of Drukair who have faced a flight cancellation or delay are legally entitled to compensation. According to EU 261/2004, an airline is obliged to compensate passengers if there’s a significant disruption. Here, we will look at your rights and the steps you need to take to obtain the compensation you have a right to from the airline.
Drukair Flight Delay or Cancellation Compensation
Before claiming the Drukair compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Drukair Compensation for Flight Delay
In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation is calculated using the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your final destination.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always be compensated for every flight delay. Drukair is not obliged to compensate passengers when extraordinary circumstances outside their control arise. This covers bad weather, problems at the airport, or air traffic controller strikes. In these cases, you will usually not be given compensation as it is not the airline’s fault.
Drukair Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to inform passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two criteria: the flight distance and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Drukair is not obliged to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Drukair Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from EU airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Drukair is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Drukair
If your travel plans have been affected by a flight cancellation or delay with Drukair, it’s important to understand that you might be entitled to compensation under EU regulations. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will do our best to secure your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of receiving the compensation you’re owed. There may be plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Drukair goes the additional mile to support passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Drukair is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Drukair offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Drukair provides hotel room accommodation. This also covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Drukair cancels a flight, passengers have the option to get a full refund or rebook on a different flight. This option is essential for minimizing travel disruptions and helping passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Drukair shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Drukair shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Drukair shall help in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
19.06.202512:30 | Drukair 201 | New Delhi (DEL) Paro (PBH) | delayed | Claim Refund |
19.06.202511:35 | Drukair 11 | (BUT) Paro (PBH) | cancelled | Claim Refund |
14.06.202513:30 | Drukair 303 | Dhaka (DAC) Paro (PBH) | delayed | Claim Refund |
14.06.202512:30 | Drukair 201 | New Delhi (DEL) Paro (PBH) | delayed | Claim Refund |
13.06.202512:30 | Drukair 201 | New Delhi (DEL) Paro (PBH) | delayed | Claim Refund |
11.06.202505:00 | Drukair 153 | Bangkok (BKK) Paro (PBH) | delayed | Claim Refund |
10.06.202504:10 | Drukair 801 | Dubai (DXB) Paro (PBH) | delayed | Claim Refund |
06.06.202511:00 | Drukair 800 | Paro (PBH) Dubai (DXB) | delayed | Claim Refund |
04.06.202512:30 | Drukair 201 | New Delhi (DEL) Paro (PBH) | delayed | Claim Refund |
04.06.202509:40 | Drukair 200 | Paro (PBH) New Delhi (DEL) | delayed | Claim Refund |
03.06.202504:10 | Drukair 801 | Dubai (DXB) Paro (PBH) | delayed | Claim Refund |
31.05.202513:20 | Drukair 211 | Kolkata (CCU) Paro (PBH) | delayed | Claim Refund |
31.05.202511:20 | Drukair 210 | Paro (PBH) Kolkata (CCU) | delayed | Claim Refund |
28.05.202507:50 | Drukair 401 | Kathmandu (KTM) Paro (PBH) | delayed | Claim Refund |
28.05.202507:30 | Drukair 210 | Paro (PBH) Kolkata (CCU) | delayed | Claim Refund |
27.05.202514:20 | Drukair 201 | New Delhi (DEL) Paro (PBH) | delayed | Claim Refund |
24.05.202512:10 | Drukair 211 | Kolkata (CCU) Paro (PBH) | delayed | Claim Refund |
24.05.202504:10 | Drukair 801 | Dubai (DXB) Paro (PBH) | delayed | Claim Refund |
23.05.202508:00 | Drukair 401 | Kathmandu (KTM) Paro (PBH) | delayed | Claim Refund |
22.05.202516:30 | Drukair 401 | Kathmandu (KTM) Paro (PBH) | delayed | Claim Refund |
22.05.202512:40 | Drukair 541 | Gawahati (GAU) Paro (PBH) | delayed | Claim Refund |
20.05.202504:10 | Drukair 801 | Dubai (DXB) Paro (PBH) | delayed | Claim Refund |
19.05.202513:20 | Drukair 211 | Kolkata (CCU) Paro (PBH) | delayed | Claim Refund |
17.05.202504:10 | Drukair 801 | Dubai (DXB) Paro (PBH) | delayed | Claim Refund |
14.05.202509:30 | Drukair 211 | Kolkata (CCU) Paro (PBH) | delayed | Claim Refund |
13.05.202504:10 | Drukair 801 | Dubai (DXB) Paro (PBH) | delayed | Claim Refund |
12.05.202511:10 | Drukair 12 | Paro (PBH) (BUT) | delayed | Claim Refund |
11.05.202511:55 | Drukair 202 | Paro (PBH) New Delhi (DEL) | delayed | Claim Refund |
11.05.202510:40 | Drukair 301 | Dhaka (DAC) Paro (PBH) | delayed | Claim Refund |
10.05.202511:10 | Drukair 12 | Paro (PBH) (BUT) | delayed | Claim Refund |
10.05.202510:00 | Drukair 401 | Kathmandu (KTM) Paro (PBH) | delayed | Claim Refund |
09.05.202509:30 | Drukair 211 | Kolkata (CCU) Paro (PBH) | delayed | Claim Refund |
08.05.202511:55 | Drukair 202 | Paro (PBH) New Delhi (DEL) | delayed | Claim Refund |
08.05.202508:30 | Drukair 543 | Singapore (SIN) Paro (PBH) | delayed | Claim Refund |
07.05.202509:30 | Drukair 211 | Kolkata (CCU) Paro (PBH) | delayed | Claim Refund |
06.05.202511:55 | Drukair 202 | Paro (PBH) New Delhi (DEL) | delayed | Claim Refund |
06.05.202510:00 | Drukair 401 | Kathmandu (KTM) Paro (PBH) | delayed | Claim Refund |
05.05.202508:40 | Drukair 211 | Kolkata (CCU) Paro (PBH) | delayed | Claim Refund |
03.05.202511:10 | Drukair 12 | Paro (PBH) (BUT) | delayed | Claim Refund |
03.05.202510:00 | Drukair 401 | Kathmandu (KTM) Paro (PBH) | delayed | Claim Refund |
30.04.202509:00 | Drukair 401 | Kathmandu (KTM) Paro (PBH) | delayed | Claim Refund |
30.04.202504:45 | Drukair 203 | New Delhi (DEL) Paro (PBH) | delayed | Claim Refund |
29.04.202510:00 | Drukair 401 | Kathmandu (KTM) Paro (PBH) | delayed | Claim Refund |
29.04.202504:45 | Drukair 203 | New Delhi (DEL) Paro (PBH) | delayed | Claim Refund |
29.04.202504:10 | Drukair 801 | Dubai (DXB) Paro (PBH) | delayed | Claim Refund |
28.04.202508:40 | Drukair 211 | Kolkata (CCU) Paro (PBH) | delayed | Claim Refund |
