Whenever flights are delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that deals with air passengers’ rights. In particular, this legislation covers different situations, such as delays, flight cancellations, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens due to the airline’s fault, any passenger who underwent certain inconveniences has a right to obtain compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains rules concerning the process of compensation, including assistance to people who suffered from issues with flights. Specifically, the amount of compensation you can be eligible for is up to 600 euros per person. This sum ranges, based on your circumstances.
Compensation for China United Airlines Flight Cancellation
First and foremost, passengers should be aware that the airline must inform them about the cancellation of their flight. In case the airline notifies you under fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for China United Airlines Flight Delay
When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which sets out regulations on assistance and compensation to passengers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261 requires airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger gets an alternative flight, it is helpful to be aware of upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you won’t have to pay additional fees for this service.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you are entitled to obtain reimbursement. In this case, it is worth mentioning that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Particularly, we refer to extraordinary circumstances that are not within the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline could hypothetically have done something to avoid issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, China United Airlines isn’t a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim China United Airlines Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should be aware of the process to claim compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will make every effort to secure your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
21.06.202516:05 | China United Airlines 6111 | Zhengzhou (CGO) Lanzhou (LHW) | cancelled | Claim Refund |
21.06.202507:10 | China United Airlines 6076 | (PKX) Lanzhou (LHW) | delayed | Claim Refund |
21.06.202507:00 | China United Airlines 6110 | Lanzhou (LHW) Zhengzhou (CGO) | cancelled | Claim Refund |
20.06.202518:40 | China United Airlines 2930 | Shijiazhuang (SJW) Shanghai (PVG) | delayed | Claim Refund |
20.06.202517:35 | China United Airlines 5638 | Lanzhou (LHW) (PKX) | delayed | Claim Refund |
20.06.202517:00 | China United Airlines 6040 | Jiayuguan (JGN) Lanzhou (LHW) | delayed | Claim Refund |
20.06.202506:55 | China United Airlines 6200 | Shenzhen (SZX) (PKX) | cancelled | Claim Refund |
19.06.202522:30 | China United Airlines 6063 | Hangzhou (HGH) (PKX) | cancelled | Claim Refund |
19.06.202522:15 | China United Airlines 6211 | Chongqing (CKG) (PKX) | cancelled | Claim Refund |
19.06.202521:55 | China United Airlines 6183 | (PKX) Ningbo (NGB) | cancelled | Claim Refund |
19.06.202521:45 | China United Airlines 6357 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
19.06.202521:45 | China United Airlines 6065 | Shanghai (PVG) (PKX) | delayed | Claim Refund |
19.06.202521:35 | China United Airlines 6341 | Nanchang (KHN) (PKX) | cancelled | Claim Refund |
19.06.202521:20 | China United Airlines 6236 | Dali City (DLU) (PKX) | delayed | Claim Refund |
19.06.202520:50 | China United Airlines 6169 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
19.06.202520:50 | China United Airlines 6363 | Hangzhou (HGH) (PKX) | delayed | Claim Refund |
19.06.202520:50 | China United Airlines 6204 | (PKX) Shenzhen (SZX) | cancelled | Claim Refund |
19.06.202520:45 | China United Airlines 5966 | Jinjiang (JJN) (PKX) | delayed | Claim Refund |
19.06.202520:40 | China United Airlines 5902 | Chizhou (JUH) (PKX) | delayed | Claim Refund |
19.06.202520:40 | China United Airlines 5312 | Shantou (SWA) (PKX) | delayed | Claim Refund |
19.06.202520:40 | China United Airlines 5608 | Tongren (TEN) (PKX) | delayed | Claim Refund |
19.06.202520:35 | China United Airlines 6098 | Ningbo (NGB) (PKX) | delayed | Claim Refund |
19.06.202520:35 | China United Airlines 5956 | Shanghai (SHA) (PKX) | delayed | Claim Refund |
19.06.202520:30 | China United Airlines 5658 | Luzhou (LZO) (PKX) | delayed | Claim Refund |
19.06.202520:30 | China United Airlines 5620 | Hanzhong (HZG) (PKX) | delayed | Claim Refund |
19.06.202520:30 | China United Airlines 5628 | Xingyi (ACX) (PKX) | delayed | Claim Refund |
19.06.202520:20 | China United Airlines 6195 | Chengdu (CTU) (PKX) | delayed | Claim Refund |
19.06.202520:10 | China United Airlines 6078 | Wuxi (WUX) (PKX) | delayed | Claim Refund |
19.06.202520:10 | China United Airlines 6011 | Zhuhai (ZUH) (PKX) | delayed | Claim Refund |
19.06.202520:00 | China United Airlines 5362 | Huizhou (HUZ) (PKX) | delayed | Claim Refund |
19.06.202519:55 | China United Airlines 6199 | Urumqi (URC) (PKX) | delayed | Claim Refund |
19.06.202519:50 | China United Airlines 6203 | Shenzhen (SZX) (PKX) | delayed | Claim Refund |
19.06.202519:50 | China United Airlines 5101 | Yulin (UYN) (PKX) | delayed | Claim Refund |
19.06.202519:45 | China United Airlines 6023 | (PKX) Changzhou (CZX) | delayed | Claim Refund |
19.06.202519:40 | China United Airlines 6167 | Guangzhou (CAN) (PKX) | cancelled | Claim Refund |
19.06.202519:35 | China United Airlines 5157 | (PKX) Chongqing (TFU) | delayed | Claim Refund |
19.06.202519:05 | China United Airlines 6054 | Wuhan (WUH) (PKX) | delayed | Claim Refund |
19.06.202518:45 | China United Airlines 6219 | Shenzhen (SZX) (PKX) | delayed | Claim Refund |
19.06.202518:30 | China United Airlines 6062 | (PKX) Hangzhou (HGH) | cancelled | Claim Refund |
19.06.202518:30 | China United Airlines 6182 | Ningbo (NGB) (PKX) | cancelled | Claim Refund |
19.06.202518:30 | China United Airlines 5522 | Hailar (HLD) (PKX) | delayed | Claim Refund |
19.06.202518:20 | China United Airlines 6340 | (PKX) Nanchang (KHN) | cancelled | Claim Refund |
19.06.202518:15 | China United Airlines 6210 | (PKX) Chongqing (CKG) | cancelled | Claim Refund |
19.06.202518:10 | China United Airlines 6150 | Wuxi (WUX) (PKX) | delayed | Claim Refund |
19.06.202518:05 | China United Airlines 6245 | Changsha (CSX) (PKX) | delayed | Claim Refund |
19.06.202518:00 | China United Airlines 5876 | Zhuhai (ZUH) (PKX) | delayed | Claim Refund |
19.06.202518:00 | China United Airlines 5901 | (PKX) Chizhou (JUH) | delayed | Claim Refund |
19.06.202517:00 | China United Airlines 6149 | Hangzhou (HGH) (PKX) | cancelled | Claim Refund |
19.06.202516:50 | China United Airlines 5392 | Lingling (LLF) (PKX) | delayed | Claim Refund |
19.06.202516:50 | China United Airlines 5311 | (PKX) Shantou (SWA) | delayed | Claim Refund |
19.06.202516:50 | China United Airlines 5657 | (PKX) Luzhou (LZO) | delayed | Claim Refund |
19.06.202516:40 | China United Airlines 6016 | Nanjing (NKG) (PKX) | delayed | Claim Refund |
19.06.202516:20 | China United Airlines 5627 | (PKX) Xingyi (ACX) | delayed | Claim Refund |
19.06.202516:15 | China United Airlines 5928 | Xiamen (XMN) (PKX) | delayed | Claim Refund |
19.06.202516:05 | China United Airlines 6050 | Enshi (ENH) (PKX) | delayed | Claim Refund |
19.06.202516:05 | China United Airlines 6085 | Hangzhou (HGH) (PKX) | delayed | Claim Refund |
19.06.202516:05 | China United Airlines 5992 | Ningbo (NGB) (PKX) | delayed | Claim Refund |
19.06.202515:50 | China United Airlines 6343 | Korla (KRL) (PKX) | delayed | Claim Refund |
19.06.202515:25 | China United Airlines 5329 | (PKX) Ordos (Dongsheng) (DSN) | delayed | Claim Refund |
19.06.202515:15 | China United Airlines 6165 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
19.06.202514:40 | China United Airlines 6158 | (PKX) Guangzhou (CAN) | cancelled | Claim Refund |
19.06.202514:40 | China United Airlines 6248 | (WDS) Xiamen (XMN) | delayed | Claim Refund |
19.06.202514:35 | China United Airlines 6135 | (PKX) Wuhan (WUH) | delayed | Claim Refund |
19.06.202514:30 | China United Airlines 6118 | Hangzhou (HGH) (PKX) | delayed | Claim Refund |
19.06.202514:30 | China United Airlines 6037 | Lanzhou (LHW) Jiayuguan (JGN) | delayed | Claim Refund |
19.06.202514:05 | China United Airlines 6105 | Jiagedaqi (JGD) Harbin (HRB) | delayed | Claim Refund |
19.06.202513:40 | China United Airlines 6117 | Shenzhen (SZX) (PKX) | delayed | Claim Refund |
19.06.202513:40 | China United Airlines 6148 | (PKX) Hangzhou (HGH) | cancelled | Claim Refund |
19.06.202513:25 | China United Airlines 6359 | Haikou (HAK) (PKX) | cancelled | Claim Refund |
19.06.202513:00 | China United Airlines 6075 | (PKX) Shanghai (PVG) | delayed | Claim Refund |
19.06.202511:10 | China United Airlines 6037 | (PKX) Lanzhou (LHW) | delayed | Claim Refund |
19.06.202511:00 | China United Airlines 6067 | (PKX) Wuxi (WUX) | delayed | Claim Refund |
19.06.202509:10 | China United Airlines 5659 | (PKX) An Shun (AVA) | delayed | Claim Refund |
19.06.202508:00 | China United Airlines 5571 | (PKX) Anshan (AOG) | delayed | Claim Refund |
19.06.202507:40 | China United Airlines 6222 | Chongqing (TFU) Lanzhou (LHW) | delayed | Claim Refund |
18.06.202517:25 | China United Airlines 6356 | (PKX) Guangzhou (CAN) | cancelled | Claim Refund |
18.06.202516:50 | China United Airlines 6071 | (PKX) Wuxi (WUX) | delayed | Claim Refund |
18.06.202516:40 | China United Airlines 6016 | Nanjing (NKG) (PKX) | delayed | Claim Refund |
18.06.202516:30 | China United Airlines 3003 | (PKX) Shanghai (SHA) | delayed | Claim Refund |
18.06.202516:15 | China United Airlines 5928 | Xiamen (XMN) (PKX) | delayed | Claim Refund |
18.06.202516:05 | China United Airlines 5985 | (PKX) Hangzhou (HGH) | delayed | Claim Refund |
18.06.202516:05 | China United Airlines 6050 | Enshi (ENH) (PKX) | delayed | Claim Refund |
18.06.202515:45 | China United Airlines 5329 | (PKX) Ordos (Dongsheng) (DSN) | delayed | Claim Refund |
18.06.202515:30 | China United Airlines 2809 | Ordos (Dongsheng) (DSN) Changsha (CSX) | delayed | Claim Refund |
18.06.202515:15 | China United Airlines 6361 | Guiyang (KWE) (PKX) | delayed | Claim Refund |
18.06.202515:05 | China United Airlines 6132 | Kunming (KMG) (PKX) | delayed | Claim Refund |
18.06.202514:35 | China United Airlines 2319 | Shijiazhuang (SJW) (DBC) | delayed | Claim Refund |
18.06.202514:00 | China United Airlines 5156 | Chongqing (TFU) (PKX) | delayed | Claim Refund |
18.06.202513:55 | China United Airlines 6134 | Wuhan (WUH) (PKX) | delayed | Claim Refund |
18.06.202513:40 | China United Airlines 6148 | (PKX) Hangzhou (HGH) | delayed | Claim Refund |
18.06.202513:25 | China United Airlines 6359 | Haikou (HAK) (PKX) | delayed | Claim Refund |
18.06.202513:15 | China United Airlines 6189 | Chengdu (CTU) (PKX) | delayed | Claim Refund |
18.06.202513:05 | China United Airlines 6215 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
18.06.202513:00 | China United Airlines 6006 | Shanghai (XIY) (PKX) | delayed | Claim Refund |
18.06.202513:00 | China United Airlines 5330 | Ordos (Dongsheng) (DSN) (PKX) | delayed | Claim Refund |
18.06.202512:55 | China United Airlines 5159 | (PKX) Chongqing (TFU) | delayed | Claim Refund |
18.06.202512:40 | China United Airlines 6238 | Dali City (DLU) (PKX) | delayed | Claim Refund |
18.06.202512:15 | China United Airlines 6191 | Chengdu (CTU) (PKX) | delayed | Claim Refund |
18.06.202511:50 | China United Airlines 6161 | Guangzhou (CAN) (PKX) | delayed | Claim Refund |
18.06.202511:15 | China United Airlines 5680 | Ankang (AKA) (PKX) | delayed | Claim Refund |
