Passengers of Canadian North who have faced a flight delay or cancellation are legally entitled to compensation. According to EU 261, airlines must compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the actions you need to take to receive the compensation you are entitled to from the airline.
Canadian North Flight Delay or Cancellation Compensation
Before claiming the Canadian North compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Canadian North Compensation for Flight Delay
According to UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you reach your final destination.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always receive compensation for every flight delay. Canadian North isn’t required to pay compensation when extraordinary circumstances beyond their control arise. This includes severe weather conditions, problems at the airport, or air traffic controller strikes. In such situations, you will usually not be given compensation as it is not the airline’s fault.
Canadian North Compensation for Flight Cancellation
EU 261 states that airlines are required to inform passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two factors: the distance of the flight and the length of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Canadian North is not obliged to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Canadian North Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Canadian North isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Canadian North
If your travel plans have been affected by a flight cancellation or delay with Canadian North, it’s essential to understand that you might be entitled to compensation under EU regulations. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will make every effort to get you your compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of getting the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Canadian North goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Canadian North is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Canadian North offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Canadian North provides hotel accommodation. This also includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Canadian North cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel inconveniences and helping passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Canadian North shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Canadian North shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Canadian North will assist in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
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