Coping with flight disruptions can be really frustrating. However, the bright side is that the European Union has regulations to support travelers when things don’t go as planned. If you’re flying in the EU, it’s a good idea to be aware of these protections. They can come in handy if your flight is disrupted.
These protections are known as air passenger rights, which are legal entitlements under EU regulation that safeguard travelers in cases of flight cancellations, delays, and overbookings.
Knowing what you’re entitled to can make handling travel issues much easier. While it won’t speed up your journey, it can help you feel less stressed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
If your flight encounters issues in the EU, you’ll get support. EU laws guarantee airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks;
- A hotel room if you’re stranded overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund;
- A different flight option;
- Compensation to make up for the inconvenience.
Don’t forget to ask airline workers about these entitlements if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
AirExplore Flight Delay Compensation
Travel setbacks from AirExplore can be really annoying. However there’s a bright side: if you’re delayed for more than three hours due to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could be eligible for up to €600 per person. What counts is when you land, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
Your compensation depends on the length of your journey. A brief trip won’t get you as much money as a longer flight, even if they’re both delayed the same amount of time.
Interested in learning exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for AirExplore delay compensation, simply enter your flight details into the our claim checker to verify your rights.
AirExplore Flight Cancellation Compensation
Europe has regulations to assist you if your flight is cancelled. Here’s the important information:
If your flight gets cancelled less than two weeks before your scheduled departure, you might get compensation as much as €600. However, there’s a condition – the airline can avoid paying if they can get you on another flight that aligns closely with your original schedule.
The airline may not need to compensate you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you can still receive compensation. What matters most is your arrival time at your destination.
How much money you might get is based on two factors:
- The distance of your flight
- The delay in your arrival
As a result, even if the new flight doesn’t get there on time, you may still receive some compensation.
Look at the following table to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from AirExplore
It’s essential to know how to claim the compensation you deserve under EU Regulation 261/2004. Here’s the process:
- Fill in this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed because of operational reasons or technical issues, if it was not caused by extraordinary circumstances like inclement weather or air traffic control decisions, you qualify for compensation.
Which AirExplore Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They cover all flights departing from an airport within an EU country and to all flights arriving at a European Union member state airport if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also apply to airlines from Iceland, Norway, and Switzerland. This means if you’re flying with any airline to, within, or from Europe, you most likely have these rights. It’s helpful to be aware of these laws – they’re there to support you if something goes wrong with your flight. They guarantee you’re not stranded when your trip arrangements fall through.
When You Are Not Entitled to Compensation
AirExplore is not always responsible when flights are delayed or cancelled. At times, things happen that the airline is powerless against, like extreme weather or unforeseen issues.
For instance, if there’s unexpected severe weather, an airport emergency, or an air traffic control strike, AirExplore is not liable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these events take place, you are unlikely to get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues come up. However, AirExplore must prove that the cancellation or delay was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
26.12.202508:00 | Air Explore | (CGN) (MPL) | Delayed | Claim Refund |
