Passengers of Air Vanuatu who have experienced a cancelled or delayed flight have a legal right to compensation. According to EU 261, an airline is obliged to compensate passengers when there is a significant disruption. In this article, we will look at your rights and the steps you should follow to obtain the compensation you have a right to from the airline.
Air Vanuatu Flight Delay or Cancellation Compensation
Before claiming the Air Vanuatu compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Air Vanuatu Compensation for Flight Delay
According to UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s essential to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim is the actual time you arrive at your final destination.
Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation is determined by various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always receive compensation for every flight delay. Air Vanuatu is not obliged to provide compensation when extraordinary circumstances outside their control arise. This includes severe weather conditions, problems at the airport, or air traffic controller strikes. In these instances, you will generally not be compensated as it is not the airline’s fault.
Air Vanuatu Compensation for Flight Cancellation
EU 261 states that airlines must inform passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two criteria: the flight distance and the duration of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Air Vanuatu is not obliged to compensate you if they provide an alternative flight that departs and arrives around the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Air Vanuatu Flights Covered By EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Air Vanuatu is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Air Vanuatu
If your travel plans have been affected by a flight delay or cancellation with Air Vanuatu, it’s important to be aware that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will make every effort to secure your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Air Vanuatu goes the extra mile to help passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Air Vanuatu is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Air Vanuatu offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Air Vanuatu provides hotel accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Air Vanuatu cancels a flight, passengers can choose to get a full refund or rebook on another flight. This option is crucial for minimizing travel interruptions and helping passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Air Vanuatu shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Vanuatu will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Air Vanuatu shall help in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
21.06.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
20.06.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
20.06.202512:20 | Air Vanuatu 315 | Tanna (TAH) Port Vila (VLI) | delayed | Claim Refund |
18.06.202512:20 | Air Vanuatu 315 | Tanna (TAH) Port Vila (VLI) | delayed | Claim Refund |
18.06.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
16.06.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
16.06.202512:20 | Air Vanuatu 315 | Tanna (TAH) Port Vila (VLI) | delayed | Claim Refund |
15.06.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
14.06.202512:20 | Air Vanuatu 315 | Tanna (TAH) Port Vila (VLI) | delayed | Claim Refund |
11.06.202515:30 | Air Vanuatu 307 | Espiritu Santo (SON) Port Vila (VLI) | delayed | Claim Refund |
11.06.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
11.06.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
09.06.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
09.06.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
08.06.202515:30 | Air Vanuatu 307 | Espiritu Santo (SON) Port Vila (VLI) | delayed | Claim Refund |
08.06.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
08.06.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
07.06.202512:20 | Air Vanuatu 315 | Tanna (TAH) Port Vila (VLI) | delayed | Claim Refund |
06.06.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
04.06.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
01.06.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
01.06.202512:20 | Air Vanuatu 315 | Tanna (TAH) Port Vila (VLI) | delayed | Claim Refund |
01.06.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
25.05.202515:30 | Air Vanuatu 307 | Espiritu Santo (SON) Port Vila (VLI) | delayed | Claim Refund |
25.05.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
25.05.202512:20 | Air Vanuatu 315 | Tanna (TAH) Port Vila (VLI) | delayed | Claim Refund |
24.05.202515:30 | Air Vanuatu 307 | Espiritu Santo (SON) Port Vila (VLI) | delayed | Claim Refund |
24.05.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
22.05.202514:20 | Air Vanuatu 316 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
21.05.202515:30 | Air Vanuatu 307 | Espiritu Santo (SON) Port Vila (VLI) | delayed | Claim Refund |
21.05.202512:20 | Air Vanuatu 315 | Tanna (TAH) Port Vila (VLI) | delayed | Claim Refund |
21.05.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
17.05.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
17.05.202512:20 | Air Vanuatu 315 | Tanna (TAH) Port Vila (VLI) | delayed | Claim Refund |
17.05.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
12.05.202515:30 | Air Vanuatu 307 | Espiritu Santo (SON) Port Vila (VLI) | delayed | Claim Refund |
12.05.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
12.05.202512:20 | Air Vanuatu 315 | Tanna (TAH) Port Vila (VLI) | delayed | Claim Refund |
12.05.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
11.05.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
11.05.202512:20 | Air Vanuatu 315 | Tanna (TAH) Port Vila (VLI) | delayed | Claim Refund |
11.05.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
10.05.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
04.05.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
04.05.202511:00 | Air Vanuatu 314 | Port Vila (VLI) Tanna (TAH) | delayed | Claim Refund |
03.05.202515:30 | Air Vanuatu 307 | Espiritu Santo (SON) Port Vila (VLI) | delayed | Claim Refund |
03.05.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
30.04.202514:00 | Air Vanuatu 306 | Port Vila (VLI) Espiritu Santo (SON) | delayed | Claim Refund |
