Passengers of Air Seychelles who have faced a flight delay or cancellation are legally entitled to compensation. According to EU 261, airlines must compensate passengers in case of a significant disruption. In this article, we will look at your rights and the steps you need to take to get the compensation you deserve from the airline.
Air Seychelles Flight Delay or Cancellation Compensation
Before claiming the Air Seychelles compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Air Seychelles Compensation for Flight Delay
In line with UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you reach your destination airport.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not be compensated for every flight delay. Air Seychelles is not obliged to provide compensation when extraordinary circumstances beyond their control happen. This covers severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these cases, you will usually not be compensated as it is not the airline’s fault.
Air Seychelles Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines have to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated according to two criteria: the flight distance and the length of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Air Seychelles doesn’t have to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Air Seychelles Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from EU airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Air Seychelles is not a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Air Seychelles
If your travel plans have been affected by a flight cancellation or delay with Air Seychelles, it’s important to know that you might be entitled to compensation under EU regulations. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws well and will strive to get you your compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of receiving the compensation you’re entitled to. There may be plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Air Seychelles goes the extra mile to support passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Air Seychelles is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Air Seychelles offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Air Seychelles provides hotel room accommodation. This also includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Air Seychelles cancels a flight, passengers have the option to get a full refund or rebook on another flight. This option is crucial for minimizing travel disruptions and helping passengers to handle unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Air Seychelles will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Seychelles will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Air Seychelles will assist in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
22.05.202520:40 | Air Seychelles 6247 | Mumbai (BOM) Colombo (CMB) | delayed | Claim Refund |
21.05.202520:40 | Air Seychelles 6247 | Mumbai (BOM) Colombo (CMB) | delayed | Claim Refund |
21.05.202507:45 | Air Seychelles 6223 | Bangkok (BKK) Colombo (CMB) | delayed | Claim Refund |
04.05.202518:55 | Air Seychelles 6204 | Colombo (CMB) Male (MLE) | delayed | Claim Refund |
