Passengers of Air Do who have experienced a flight delay or cancellation have a legal right to compensation. Under EU 261, airlines must compensate passengers when there is a significant disruption. In this article, we will look at your rights and the steps you need to take to receive the compensation you have a right to from the airline.
Air Do Flight Delay or Cancellation Compensation
Before claiming the Air Do compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Air Do Compensation for Flight Delay
In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport.
Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation depends on several factors, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you might not be compensated for every flight delay. Air Do is not obliged to pay compensation when extraordinary circumstances outside their control happen. This covers severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these cases, you will generally not be compensated as it is not the airline’s fault.
Air Do Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to inform passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. However, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two factors: the distance of the flight and the length of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Air Do isn’t required to compensate you if they offer an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Air Do Flights Covered By EU 261/2004?
EU 261 covers all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Air Do isn’t a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Air Do
If your travel plans have been affected by a flight cancellation or delay with Air Do, it’s essential to be aware that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will make every effort to get you your compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Air Do goes the additional mile to help passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Air Do is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Air Do offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Air Do arranges hotel accommodation. This also covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When Air Do cancels a flight, passengers can choose to receive a full refund or rebook on another flight. This option is crucial for minimizing travel inconveniences and helping passengers to handle unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Air Do will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Do shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Air Do will assist in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
21.06.202511:15 | Air Do 21 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
21.06.202506:55 | Air Do 61 | Tokyo (HND) Obihiro (OBO) | delayed | Claim Refund |
20.06.202521:20 | Air Do 44 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
20.06.202521:00 | Air Do 38 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
20.06.202518:50 | Air Do 35 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
20.06.202518:00 | Air Do 32 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
20.06.202517:50 | Air Do 31 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
20.06.202517:45 | Air Do 110 | Tokyo (CTS) Sendai (SDJ) | delayed | Claim Refund |
20.06.202517:15 | Air Do 87 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
20.06.202517:00 | Air Do 67 | Tokyo (HND) Obihiro (OBO) | delayed | Claim Refund |
20.06.202516:45 | Air Do 60 | Hakodate (HKD) Tokyo (HND) | delayed | Claim Refund |
20.06.202516:45 | Air Do 79 | Tokyo (HND) Memanbetsu (MMB) | delayed | Claim Refund |
20.06.202516:00 | Air Do 28 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
20.06.202515:50 | Air Do 29 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
20.06.202515:00 | Air Do 26 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
20.06.202514:40 | Air Do 59 | Tokyo (HND) Hakodate (HKD) | delayed | Claim Refund |
20.06.202514:30 | Air Do 84 | Asahikawa (AKJ) Tokyo (HND) | delayed | Claim Refund |
20.06.202513:55 | Air Do 106 | Tokyo (CTS) Sendai (SDJ) | delayed | Claim Refund |
20.06.202512:15 | Air Do 83 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
20.06.202511:20 | Air Do 18 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
20.06.202510:15 | Air Do 19 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
20.06.202507:15 | Air Do 57 | Tokyo (HND) Hakodate (HKD) | delayed | Claim Refund |
20.06.202507:00 | Air Do 81 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
20.06.202506:55 | Air Do 61 | Tokyo (HND) Obihiro (OBO) | delayed | Claim Refund |
19.06.202520:50 | Air Do 39 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
19.06.202519:10 | Air Do 68 | Obihiro (OBO) Tokyo (HND) | delayed | Claim Refund |
19.06.202518:30 | Air Do 74 | Kushiro (KUH) Tokyo (HND) | delayed | Claim Refund |
19.06.202518:00 | Air Do 32 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
19.06.202517:50 | Air Do 31 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
19.06.202517:15 | Air Do 87 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
19.06.202517:00 | Air Do 67 | Tokyo (HND) Obihiro (OBO) | delayed | Claim Refund |
19.06.202516:45 | Air Do 79 | Tokyo (HND) Memanbetsu (MMB) | delayed | Claim Refund |
19.06.202515:00 | Air Do 26 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
19.06.202513:40 | Air Do 78 | Memanbetsu (MMB) Tokyo (HND) | delayed | Claim Refund |
19.06.202513:30 | Air Do 24 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
19.06.202512:50 | Air Do 23 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
19.06.202510:15 | Air Do 19 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
19.06.202507:15 | Air Do 57 | Tokyo (HND) Hakodate (HKD) | delayed | Claim Refund |
19.06.202506:55 | Air Do 61 | Tokyo (HND) Obihiro (OBO) | delayed | Claim Refund |
18.06.202518:50 | Air Do 35 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
18.06.202518:00 | Air Do 32 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
18.06.202517:15 | Air Do 87 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
18.06.202516:45 | Air Do 79 | Tokyo (HND) Memanbetsu (MMB) | delayed | Claim Refund |
18.06.202516:45 | Air Do 60 | Hakodate (HKD) Tokyo (HND) | delayed | Claim Refund |
18.06.202515:50 | Air Do 29 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
18.06.202515:40 | Air Do 107 | Sendai (SDJ) Tokyo (CTS) | delayed | Claim Refund |
18.06.202513:55 | Air Do 106 | Tokyo (CTS) Sendai (SDJ) | delayed | Claim Refund |
18.06.202512:15 | Air Do 83 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
18.06.202507:15 | Air Do 57 | Tokyo (HND) Hakodate (HKD) | delayed | Claim Refund |
18.06.202506:55 | Air Do 61 | Tokyo (HND) Obihiro (OBO) | delayed | Claim Refund |
17.06.202520:50 | Air Do 39 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
17.06.202518:30 | Air Do 74 | Kushiro (KUH) Tokyo (HND) | delayed | Claim Refund |
17.06.202518:00 | Air Do 32 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
17.06.202516:45 | Air Do 60 | Hakodate (HKD) Tokyo (HND) | delayed | Claim Refund |
17.06.202515:40 | Air Do 107 | Sendai (SDJ) Tokyo (CTS) | delayed | Claim Refund |
17.06.202513:55 | Air Do 106 | Tokyo (CTS) Sendai (SDJ) | delayed | Claim Refund |
17.06.202512:50 | Air Do 23 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
17.06.202512:15 | Air Do 83 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
17.06.202508:15 | Air Do 15 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
16.06.202521:00 | Air Do 38 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
16.06.202520:50 | Air Do 39 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
16.06.202519:30 | Air Do 88 | Asahikawa (AKJ) Tokyo (HND) | delayed | Claim Refund |
16.06.202519:10 | Air Do 68 | Obihiro (OBO) Tokyo (HND) | delayed | Claim Refund |
16.06.202519:10 | Air Do 80 | Memanbetsu (MMB) Tokyo (HND) | delayed | Claim Refund |
16.06.202518:30 | Air Do 74 | Kushiro (KUH) Tokyo (HND) | delayed | Claim Refund |
16.06.202518:00 | Air Do 32 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
16.06.202517:50 | Air Do 31 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
16.06.202517:45 | Air Do 110 | Tokyo (CTS) Sendai (SDJ) | delayed | Claim Refund |
16.06.202517:15 | Air Do 87 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
16.06.202517:00 | Air Do 67 | Tokyo (HND) Obihiro (OBO) | delayed | Claim Refund |
16.06.202516:45 | Air Do 79 | Tokyo (HND) Memanbetsu (MMB) | delayed | Claim Refund |
16.06.202516:45 | Air Do 60 | Hakodate (HKD) Tokyo (HND) | delayed | Claim Refund |
16.06.202516:15 | Air Do 73 | Tokyo (HND) Kushiro (KUH) | delayed | Claim Refund |
16.06.202516:00 | Air Do 28 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
16.06.202515:00 | Air Do 26 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
16.06.202514:40 | Air Do 59 | Tokyo (HND) Hakodate (HKD) | delayed | Claim Refund |
16.06.202513:55 | Air Do 66 | Obihiro (OBO) Tokyo (HND) | delayed | Claim Refund |
16.06.202513:50 | Air Do 25 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
16.06.202513:40 | Air Do 78 | Memanbetsu (MMB) Tokyo (HND) | delayed | Claim Refund |
16.06.202513:30 | Air Do 24 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
16.06.202512:20 | Air Do 20 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
16.06.202511:20 | Air Do 18 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
16.06.202507:40 | Air Do 71 | Tokyo (HND) Kushiro (KUH) | delayed | Claim Refund |
16.06.202507:15 | Air Do 57 | Tokyo (HND) Hakodate (HKD) | delayed | Claim Refund |
16.06.202507:00 | Air Do 81 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
16.06.202506:55 | Air Do 61 | Tokyo (HND) Obihiro (OBO) | delayed | Claim Refund |
16.06.202506:55 | Air Do 11 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
15.06.202519:10 | Air Do 68 | Obihiro (OBO) Tokyo (HND) | delayed | Claim Refund |
15.06.202518:00 | Air Do 32 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
15.06.202517:50 | Air Do 31 | Tokyo (HND) Tokyo (CTS) | delayed | Claim Refund |
15.06.202517:15 | Air Do 87 | Tokyo (HND) Asahikawa (AKJ) | delayed | Claim Refund |
15.06.202517:00 | Air Do 67 | Tokyo (HND) Obihiro (OBO) | delayed | Claim Refund |
15.06.202516:45 | Air Do 60 | Hakodate (HKD) Tokyo (HND) | delayed | Claim Refund |
15.06.202516:15 | Air Do 73 | Tokyo (HND) Kushiro (KUH) | delayed | Claim Refund |
15.06.202515:00 | Air Do 26 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
15.06.202514:40 | Air Do 59 | Tokyo (HND) Hakodate (HKD) | delayed | Claim Refund |
15.06.202514:30 | Air Do 84 | Asahikawa (AKJ) Tokyo (HND) | delayed | Claim Refund |
15.06.202513:55 | Air Do 66 | Obihiro (OBO) Tokyo (HND) | delayed | Claim Refund |
15.06.202513:40 | Air Do 78 | Memanbetsu (MMB) Tokyo (HND) | delayed | Claim Refund |
15.06.202513:30 | Air Do 24 | Tokyo (CTS) Tokyo (HND) | delayed | Claim Refund |
