Passengers of Air Cambodia who have experienced a flight cancellation or delay have a legal right to compensation. Under EU 261/2004, airlines must compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the actions you should follow to receive the compensation you have a right to from the airline.
Air Cambodia Flight Delay or Cancellation Compensation
Before claiming the Air Cambodia compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Air Cambodia Compensation for Flight Delay
In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight arrives late. It’s crucial to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you arrive at your destination airport.
Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation is determined by various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you might not be compensated for every flight delay. Air Cambodia is not obliged to compensate passengers when extraordinary circumstances they cannot control happen. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In these cases, you will generally not be given compensation as it is not the airline’s fault.
Air Cambodia Compensation for Flight Cancellation
EU 261 states that airlines must inform passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. However, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two factors: the flight distance and the duration of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Air Cambodia isn’t required to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are Air Cambodia Flights Covered By EU 261/2004?
EU 261 covers all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
However, Air Cambodia is not a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Air Cambodia
If your travel plans have been affected by a flight cancellation or delay with Air Cambodia, it’s crucial to understand that you might be entitled to compensation under EU laws. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will make every effort to secure your compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re entitled to. You might have plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Air Cambodia goes the additional mile to help passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Air Cambodia is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Air Cambodia offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Air Cambodia provides hotel room accommodation. This also covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Air Cambodia cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This option is crucial for minimizing travel disruptions and supporting passengers to handle unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Air Cambodia will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Cambodia will arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Air Cambodia will assist in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
09.07.202510:30 | Cambodia Angkor Air 3592 | Hanoi (HAN) Hong Kong (HKG) | Delayed | Claim Refund |
08.07.202523:20 | Cambodia Angkor Air 3019 | Hanoi (HAN) Paris (CDG) | Delayed | Claim Refund |
08.07.202523:00 | Cambodia Angkor Air 3270 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202522:00 | Cambodia Angkor Air 3224 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202521:00 | Cambodia Angkor Air 3260 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202520:30 | Cambodia Angkor Air 3265 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
08.07.202520:30 | Cambodia Angkor Air 3256 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202520:00 | Cambodia Angkor Air 3920 | Vientiane (VTE) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202520:00 | Cambodia Angkor Air 3220 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202520:00 | Cambodia Angkor Air 3680 | Kuala Lumpur (KUL) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202519:35 | Cambodia Angkor Air 3262 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202519:05 | Cambodia Angkor Air 3618 | Bangkok (BKK) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202519:00 | Cambodia Angkor Air 3258 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202518:00 | Cambodia Angkor Air 3259 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
08.07.202518:00 | Cambodia Angkor Air 3218 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202517:45 | Cambodia Angkor Air 3178 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202517:00 | Cambodia Angkor Air 3254 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202516:40 | Cambodia Angkor Air 3252 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202516:35 | Cambodia Angkor Air 3174 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202516:00 | Cambodia Angkor Air 3216 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
08.07.202514:00 | Cambodia Angkor Air 3018 | Paris (CDG) Hanoi (HAN) | Delayed | Claim Refund |
07.07.202517:15 | Cambodia Angkor Air 3813 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
07.07.202513:30 | Cambodia Angkor Air 107 | Phnom Penh (PNH) Phnom Penh (SAI) | Delayed | Claim Refund |
05.07.202521:00 | Cambodia Angkor Air 3260 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202520:30 | Cambodia Angkor Air 3256 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202520:00 | Cambodia Angkor Air 3220 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202519:30 | Cambodia Angkor Air 3197 | Hanoi (HAN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202519:25 | Cambodia Angkor Air 3146 | Ho Chi Minh City (SGN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202519:05 | Cambodia Angkor Air 3618 | Bangkok (BKK) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202519:00 | Cambodia Angkor Air 3258 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202518:40 | Cambodia Angkor Air 3142 | Ho Chi Minh City (SGN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202518:05 | Cambodia Angkor Air 3836 | Phnom Penh (SAI) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202518:00 | Cambodia Angkor Air 3218 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202515:55 | Cambodia Angkor Air 3614 | Bangkok (BKK) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202515:45 | Cambodia Angkor Air 3177 | Hanoi (HAN) Da Nang (DAD) | Delayed | Claim Refund |
05.07.202514:30 | Cambodia Angkor Air 3593 | Hong Kong (HKG) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202514:15 | Cambodia Angkor Air 3786 | Sydney (SYD) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202514:00 | Cambodia Angkor Air 3214 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202513:45 | Cambodia Angkor Air 3170 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202513:00 | Cambodia Angkor Air 3248 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
05.07.202511:20 | Cambodia Angkor Air 3600 | Bangkok (BKK) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
05.07.202507:20 | Cambodia Angkor Air 809 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
04.07.202515:30 | Cambodia Angkor Air 3837 | Hanoi (HAN) Phnom Penh (SAI) | Delayed | Claim Refund |
03.07.202520:05 | Cambodia Angkor Air 829 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
03.07.202519:15 | Cambodia Angkor Air 725 | Bangkok (BKK) Phnom Penh (PNH) | Delayed | Claim Refund |
03.07.202517:15 | Cambodia Angkor Air 3813 | Ho Chi Minh City (SGN) Phnom Penh (SAI) | Delayed | Claim Refund |
03.07.202517:00 | Cambodia Angkor Air 724 | Phnom Penh (PNH) Bangkok (BKK) | Delayed | Claim Refund |
03.07.202515:30 | Cambodia Angkor Air 3837 | Hanoi (HAN) Phnom Penh (SAI) | Delayed | Claim Refund |
03.07.202514:25 | Cambodia Angkor Air 723 | Bangkok (BKK) Phnom Penh (PNH) | Delayed | Claim Refund |
03.07.202512:45 | Cambodia Angkor Air 3615 | Hanoi (HAN) Bangkok (BKK) | Delayed | Claim Refund |
03.07.202511:05 | Cambodia Angkor Air 3592 | Hanoi (HAN) Hong Kong (HKG) | Delayed | Claim Refund |
02.07.202517:00 | Cambodia Angkor Air 3254 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202516:40 | Cambodia Angkor Air 3252 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202516:35 | Cambodia Angkor Air 3174 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202516:00 | Cambodia Angkor Air 3216 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202515:55 | Cambodia Angkor Air 3614 | Bangkok (BKK) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202515:00 | Cambodia Angkor Air 3250 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202514:30 | Cambodia Angkor Air 3593 | Hong Kong (HKG) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202514:00 | Cambodia Angkor Air 3214 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202513:45 | Cambodia Angkor Air 3170 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202513:10 | Cambodia Angkor Air 3931 | Hanoi (HAN) Luang Prabang (LPQ) | Delayed | Claim Refund |
02.07.202512:45 | Cambodia Angkor Air 3615 | Hanoi (HAN) Bangkok (BKK) | Delayed | Claim Refund |
02.07.202512:00 | Cambodia Angkor Air 3212 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202511:55 | Cambodia Angkor Air 3610 | Bangkok (BKK) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202510:00 | Cambodia Angkor Air 3210 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202509:35 | Cambodia Angkor Air 3921 | Hanoi (HAN) Vientiane (VTE) | Delayed | Claim Refund |
02.07.202509:00 | Cambodia Angkor Air 3244 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
02.07.202507:00 | Cambodia Angkor Air 3240 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
01.07.202520:30 | Cambodia Angkor Air 3265 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
01.07.202518:00 | Cambodia Angkor Air 3259 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
01.07.202517:30 | Cambodia Angkor Air 3257 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
01.07.202517:00 | Cambodia Angkor Air 3217 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
01.07.202516:05 | Cambodia Angkor Air 3619 | Hanoi (HAN) Bangkok (BKK) | Delayed | Claim Refund |
01.07.202515:45 | Cambodia Angkor Air 3177 | Hanoi (HAN) Da Nang (DAD) | Delayed | Claim Refund |
01.07.202510:30 | Cambodia Angkor Air 3592 | Hanoi (HAN) Hong Kong (HKG) | Delayed | Claim Refund |
30.06.202512:00 | Cambodia Angkor Air 3251 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
30.06.202511:00 | Cambodia Angkor Air 3246 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
30.06.202510:00 | Cambodia Angkor Air 3210 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
30.06.202509:00 | Cambodia Angkor Air 3244 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
30.06.202508:00 | Cambodia Angkor Air 3208 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
30.06.202506:00 | Cambodia Angkor Air 3206 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202523:50 | Cambodia Angkor Air 3787 | Hanoi (HAN) Sydney (SYD) | Delayed | Claim Refund |
29.06.202523:00 | Cambodia Angkor Air 3270 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202520:30 | Cambodia Angkor Air 3256 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202520:00 | Cambodia Angkor Air 3263 | Hanoi (HAN) Ho Chi Minh City (SGN) | Delayed | Claim Refund |
29.06.202520:00 | Cambodia Angkor Air 3220 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202519:50 | Cambodia Angkor Air 3056 | London (LHR) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202519:35 | Cambodia Angkor Air 3262 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202519:05 | Cambodia Angkor Air 3618 | Bangkok (BKK) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202519:00 | Cambodia Angkor Air 3258 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202517:45 | Cambodia Angkor Air 3178 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202517:00 | Cambodia Angkor Air 3254 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202516:35 | Cambodia Angkor Air 3174 | Da Nang (DAD) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202516:05 | Cambodia Angkor Air 3619 | Hanoi (HAN) Bangkok (BKK) | Delayed | Claim Refund |
29.06.202516:00 | Cambodia Angkor Air 3216 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202515:55 | Cambodia Angkor Air 3614 | Bangkok (BKK) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202515:45 | Cambodia Angkor Air 3177 | Hanoi (HAN) Da Nang (DAD) | Delayed | Claim Refund |
29.06.202515:30 | Cambodia Angkor Air 3837 | Hanoi (HAN) Phnom Penh (SAI) | Delayed | Claim Refund |
29.06.202515:00 | Cambodia Angkor Air 3250 | Ho Chi Minh City (SGN) Hanoi (HAN) | Delayed | Claim Refund |
29.06.202514:25 | Cambodia Angkor Air 723 | Bangkok (BKK) Phnom Penh (PNH) | Delayed | Claim Refund |
