Travel disruptions can ruin a well planned trip. If you had delays, cancellations or other service issues with Wizz Air, you are not alone. As a passenger of a European airline, EU261 regulation protects your rights and entitles you to compensation for many of these mishaps. Whether it’s a delayed flight, last minute cancellation or other disruptions, knowing how to file a complaint with Wizz Air is crucial to get the resolution – and compensation – you deserve. In some cases, you can get up to €600 in compensation, so it’s worth understanding the process.
Know Your Rights as a Passenger
When making a Wizz Air complaint, you need to know your air passenger rights. Wizz Air is based in Ireland and is subject to EU Regulation 261 which outlines passenger rights obligations. This regulation means the airline must compensate passengers when they make a complaint to Wizz Air about a service disruption. Compensation can be between €250 and €600 depending on the circumstances.
This important regulation covers a variety of violations, including delayed or canceled direct or connecting flights, denied boarding, and missed connections. If you’ve experienced any of these disruptions, it’s imperative to file a Wizz Air complaint promptly to ensure you receive the compensation you’re entitled to under EU law.
TIP: Airlines must inform passengers of their rights under EU261 at the time of the disruption. If they didn’t, it strengthens your complaint case.
Types of Wizz Air Complaints
The term “complaint” is broad and technically you can complain to an airliner whenever you feel wronged. This budget airline isn’t exactly known for great customer service and their social media feedback proves it. However, it’s better to focus on the complaints that are more likely to be resolved. Here are the scenarios where you might want to use the Wizz Air complaint form:
- 🕒 Flight delay compensation: If you are delayed by 3 hours or more from your scheduled arrival time you are entitled to compensation.
- ❌ Cancelled flight compensation: If Wizz Air cancels a flight without proper notice you are eligible for a refund and compensation for any expenses and inconvenience caused.
- 🚫 Denied boarding: Overbooking can lead to passengers being bumped from their flight.
- 🧳 Delayed and lost baggage: Mishandling of baggage (delayed arrival or damage) is a complaint to Wizz Air.
- 👎 Poor service: If poor service happens at any point (booking, onboard, check-in) filing a complaint might not only bring attention to the issue but also get you compensation usually in the form of vouchers or future discounts.
By understanding these valid complaint types, you can more effectively pursue resolutions and ensure that your grievances are heard. For a deeper look at what to expect and how to handle issues, check out our detailed Wizz Air review.
Ways to Complain to Wizz Air
Wizz Air may not want to hear from you, given their low customer satisfaction ratings, but you must voice your complaint. So, if you’re asking yourself how to complain to Wizz Air, here are the ways to ensure your complaint is heard:
Complaints Email Address
Wizz Air doesn’t have a direct complaints email but they do have a structured Wizz Air complaint form online. This form is detailed and covers various categories such as onboard experience, booking process, baggage issues, and disruptions to in-flight services. To complain, select the category that best describes your issue and fill in the required fields, including passenger details and confirmation code. This way you can address your complaint directly with the airline and make sure it’s categorised and dealt with properly.
Live Chat
You can also contact Wizz Air’s customer service through their live chat. Initially your inquiry will be handled by a chatbot that will try to provide quick answers to common questions and issues. If your question requires more attention or the bot can’t provide a satisfactory answer, you will be escalated to a live agent. The live agents are available during the same hours as the Wizz Air phone number so you can speak to someone who knows what they’re doing during working hours. This real time communication is perfect for urgent issues.
Phone Number
Wizz Air do not have a dedicated complaints line but you can contact their customer service for help. For UK passengers the number is +44 203 885 4729. Hours of operation are Monday to Friday 09:00 to 22:00 CET, Saturday 09:00 to 19:00 and Sunday 10:00 to 19:00 CET. There’s plenty of time to speak to a customer service rep to get your concerns or complaints sorted.
Wizz Air Complaints Form Online
If your flight is cancelled it can really mess up your plans and cause lots of inconvenience. But if you were affected by a Wizz Air flight cancellation you may be entitled to compensation under EU Regulation 261/2004. To make the process of complaining and claiming as smooth as possible follow these steps using our online form:
- Enter Your Flight Details: Start the process by filling in our form. Enter your flight number, date of flight and a brief description of the cancellation. Include details of any alternative flights or return flights you took.
- Upload Documentation: Along with your initial complaint upload essential documents such as your boarding pass and booking confirmation. These are needed to support your claim and speed up the process.
- We’ll Do The Rest: Once you’ve submitted your information through our online form you can sit back and let us do the rest. We’ll deal with Wizz Air and navigate the complexities of EU261 to get your compensation for you as soon as possible and with as little hassle as possible.
Our online form is designed to make the process of complaining as easy and stress free as possible. By using it you’re using our expertise and resources to increase your chances of a successful claim.
FAQ
You can contact Wizz Air by submitting a complaint through their online complaint form or calling their customer service at +44 203 885 4729.
The most effective way is to use Wizz Air’s online complaint form, which categorizes your issue for quicker processing.
Wizz Air typically responds to complaints within 30 days, as required by EU regulations.