Travel disruptions can be a real pain, and sometimes you just have to file a complaint with the airline. If your experience with Turkish Airlines has been unsatisfactory, don’t worry—there are several ways to do so.
Whether it’s a delayed flight, bad service, or a lost bag, knowing the Turkish Airlines complaints process is key. You have multiple channels to submit a complaint, ensuring your voice is heard and your issue is addressed quickly.
Know Your Passenger Rights
When it comes to Turkish Airlines complaints, it’s essential to know your passenger rights. As a passenger, you are protected under Regulation EU261, which entitles you to compensation ranging from €250 to €600.
This regulation applies to all flights departing from EU airports and flights arriving in the EU operated by an EU-based airline. Although Turkish Airlines is based in Turkey, it is subject to this regulation for flights operating to and from EU airports.
If any of these disruptions have affected your travel plans, you should submit a request to Turkish Airlines as soon as possible. Knowing your rights allows you to navigate the Turkish Airlines complaints process with confidence and claim the compensation you deserve.
TIP: If your flight was delayed or canceled and meets the EU261 criteria, you may be entitled to compensation up to €600. Always check your eligibility before submitting a complaint.
Types of Turkish Airlines Complaints
The word “complaint” can mean many things and when it comes to Turkish Airlines claims, there are several specific situations where you may need to file. While Turkish Airlines isn’t exactly famous for great customer service, there are genuine problems that you should address to get the compensation or response you deserve. Here are the common Turkish Airlines flight complaints:
- ⏳ Flight Delay Compensation: If your Turkish Airlines flight is delayed by 3 hours or more based on the arrival time at your destination, you should submit a Turkish Airlines complaint form to claim compensation.
- ❌ Flight Cancellation Compensation: When Turkish Airlines cancels your flight without enough notice you are usually entitled to a refund and potential compensation for extra expenses and inconvenience. Always check your Turkish Airlines flight cancellation details.
- 🚫 Denied Boarding: When Turkish Airlines oversells flights and you are denied boarding you can file a complaint for compensation. This often happens due to overbooking and you are entitled to be compensated for the inconvenience.
- 🧳 Delayed and Lost Luggage: If Turkish Airlines mishandles your luggage and it’s delayed, damaged or lost you can file a complaint to get compensation for replacement items or repairs.
- 👎 Poor Service: Whether it’s during the booking process, on board the flight or at any other time during your travel poor service can be a reason to file a complaint. If you’ve experienced bad service, detailing your issues in a Turkish Airlines complaint can get you a resolution maybe in the form of vouchers or future discounts.
Knowing these types of complaints and when and how to file them can make a big difference in resolving the issue and getting the compensation you are entitled to.
Ways to Complain to Turkish Airlines
It’s no secret that Turkish Airlines ranks low in customer satisfaction surveys. But don’t let that stop you from filing a complaint if needed. In fact, knowing how to navigate the Turkish Airlines complaints process can work in your favor.
So if you’re wondering, “How do I complain about Turkish Airlines?”, here are the best ways to get your voice heard:
Live Chat
The Turkish Airlines complaints process usually starts with their live chat function, which uses a bot to address basic issues. If the bot can’t resolve your problem, you’ll be transferred to a live customer service agent.
The hours for live agent assistance match the Turkish Airlines phone support hours, so you have the same availability during the day.
Complaints Email
Although Turkish Airlines doesn’t have a dedicated complaints email, they have an online Turkish Airlines complaints form. This form is categorized to address different issues such as onboard experience, booking problems, damaged bags, and flight disruptions. Just select the relevant category and fill in the necessary details to submit your complaint. It’s a simple process that you can complete at your convenience.
Phone
Turkish Airlines doesn’t have a dedicated complaints hotline, but you can still call them. Each country has its own contact numbers and procedures, so check the relevant information for your country. The phone support hours are Monday to Friday 09:00 to 22:00 CET, Saturday 09:00 to 19:00 CET, and Sunday 10:00 to 19:00 CET.
While this line isn’t specifically for complaints, the customer service team can guide you on how to escalate your concerns properly.
Turkish Airlines Complaints Form Online – How to Fill Out
Filling out a Turkish Airlines complaint form can be a headache, but using a service like FlightRefunder makes it so much easier. We handle the details for you, increasing your chances of a successful claim. Here’s a step-by-step guide to filling out a Turkish Airlines delayed or canceled flight complaint form:
- Get Your Details Ready: Collect all the necessary flight information, including booking references, flight numbers, and travel dates. Having this information handy will make the process smoother. Also, be ready to provide personal identification details and any other supporting documentation.
- Describe Your Issue Clearly: Write a detailed account of what went wrong. Be specific about what happened and how it affected your travel. Include dates, times, and any interactions with Turkish Airlines staff that are relevant to your complaint. Clear descriptions help us assess and address your issue.
- Attach Supporting Documents: Include any relevant documents, such as boarding passes, receipts for additional expenses incurred due to the disruption, and any correspondence with Turkish Airlines customer service. These documents will help support your claim and give context to your complaint.
- Submit the Form: Ensure you fill out all required fields before submitting the form. Double-check your details and attachments to avoid delays in processing your complaint.
- Be Polite and Professional: Be respectful in your complaint. Clearly state what you expect from the resolution, whether it’s a refund, compensation, or another form of redress.
Using FlightRefunder not only makes the process easier but also increases your chances of getting compensated. If your claim is successful, our partners take a small percentage of the compensation amount, so you still get a good chunk of it. This way, we take the hassle out of dealing with Turkish Airlines and improve your chances of a positive outcome.
FAQ
You can contact Turkish Airlines for a complaint via live chat, fill out the Turkish Airlines complaint form on our website, or call customer service. Live chat starts with a bot and can escalate to a human if needed. The online form allows you to categorize your complaint for faster processing.
The best way to contact Turkish Airlines is to fill out the Turkish Airlines complaints form on our website. This way, your issue will be categorized and directed to the right department.
Response time for a Turkish Airlines complaint may vary. Generally, you can expect a reply within a few days to a couple of weeks, depending on the complexity of your issue.