If you’ve had an unpleasant experience with Ryanair, you may be wondering how to file a Ryanair complaint. Whether you’ve faced flight delays, lost luggage, or poor customer service, there are several ways to voice your concerns. Let’s see the typical causes of complaints against Ryanair and learn the instructions on how to properly make a complaint. This challenging process calls for gathering evidence, proposing a resolution, and escalating your complaint if necessary. Yet, understanding this process helps achieve a successful result for you as a wronged air passenger.
Know Your Passenger Rights
Knowing your rights as a passenger is especially important when trying to find out how to complain about Ryanair. Since Ryanair is located in Ireland, the airline is subject to Regulation EU 261, which enables customers to seek compensation in certain circumstances.
This regulation mandates a compensation of between €250 and €600. It covers instances of delayed or cancelled flights, denied boarding, and missed connections. So, if you’ve had any of these issues – submit a request Ryanair as soon as possible and get what you are owed.
Types of Ryanair Complaints
Customer service may not be Ryanair’s strongest suit, but voicing your complaints is certainly the right way for you to receive what you are owed. Filing a valid complaint can sometimes result in compensation, such as vouchers or future discounts. Also, it might challenge the company to step on the path of improvement after the problem is pointed out to them.
Here are some common types of Ryanair complaints:
- Compensation for Flight Delays
Depending on your destination arrival time, if your Ryanair flight is delayed by three hours or more, you could be eligible for reimbursement. In such circumstances, submit a Ryanair complaint form to get reimbursement for the inconvenience caused.
- Compensation for Cancelled Flight
In the event that Ryanair cancels a flight without giving a notice in advance, customers are entitled to a refund for the cost of the trip, as well as possible reimbursement for expenses and inconvenience. If this happens to you, file Ryanair complaint so that you can get the money you are entitled to.
- Denied Boarding Compensation
Overbooking is a widespread practice in the airline business, and Ryanair is no exception. You may file a complaint to get reimbursement for the inconvenience if, despite having a reserved seat, you get denied boarding due to overbooking.
- Compensation for Delayed and Lost Baggage
Should Ryanair handle your luggage improperly, causing damage, delay, or losing it, you have the option to request compensation and seek reimbursement for additional associated costs.
- Poor Customer Service Complaints
If you receive inadequate service from Ryanair employees at any point throughout your travel, such as during the booking process or on board of the aircraft, you can fill in Ryanair complaint form to express your dissatisfaction. Even if compensation might not always follow, it’s always vital to provide feedback in order to enhance the airline’s services.
So, in instances where filing a complaint is valid, it leads to a resolution. Make sure to include as much information as you can in your complaint to Ryanair, such as flight numbers, dates, and any supporting evidence. Submitting a well-documented complaint increases your chances of receiving a satisfactory resolution.
Ways to Complain to Ryanair
While Ryanair may not have the best reputation for customer service, it’s still important to voice your concerns and seek a fair resolution. Fortunately, there are a number of ways to complain to an airline:
Live Chat
On their website, Ryanair provides a live chat feature that combines a chatbot with real customer support agents. When you start a chat, you will initially communicate with the chatbot. If the bot cannot fix your issue, you will be transferred to a real agent. The live agent hours coincide with the work hours of the Ryanair phone support.
Complaints Email Address
Although Ryanair does not have a specific complaints email address, they do offer an online Ryanair complaint form that you may use to express your concerns. The form is divided into various categories, such as onboard experience, booking experience, damaged baggage, and flight disruptions. Choose the category that best fits your complaint and fill out the required text boxes with as much detail as possible.
Phone Number
While Ryanair does not have a dedicated phone number for complaints, you may still contact customer service via phone and register your complaint. Ryanair’s website lists this phone number as their primary – +44 113 868 4151. Their working hours vary based on the day of the week, but generally, you can reach them from 10 to 19 CET, and even till 22 CET on weekdays.
Ryanair Complaints Form Online – How to Fill Out
Are you fed up with the tedious process of completing Ryanair’s complaints form? No need to look any further! FlightRefunder is here to help you save time and reduce your stress during the process. With our experience and excellent success record, you can relax and let us handle the details of your Ryanair complaint.
It is the easiest way to handle the process and avoid figuring out “How can I speak with Ryanair?”. Here are 5 simple steps you need to do to transfer it to us:
- Go to the complaint submission page.
- Enter your flight information (departure and final destination airports) and then click “Check compensation”.
- After you follow the instructions, the system will tell you if you are pre-eligible.
- If your experience meets the minimum requirements, you will be asked to provide some extra details.
- After that, we will take care of everything, allowing you to relax and get back to what really matters.
If your Ryanair complaint is successful, our partners will get a small percentage of your compensation.
FAQ
You may file a complaint with Ryanair by using their online complaints form, live chat on their website, or phoning their customer service phone number, which varies based on your country.
It depends on your preference and the urgency of your issue. The online Ryanair complaint form is a good fit for providing detailed information, live chat is helpful for immediate concerns, and phone support is available if you prefer to speak with someone directly.
Ryanair’s complaint response time varies based on the amount of complaints and the complexity of the issue. You should receive an initial response in the first 48 hours, but it can take up to 28 days for your Ryanair complaints procedure to be resolved. If you weren’t given a suitable response within this timeframe, follow up on your issue or escalate it.