Travel disruptions can turn a highly anticipated trip into a stressful ordeal. When you find yourself in such a situation with EasyJet, knowing how to voice your grievances is crucial. Whether it’s a delayed flight, lost luggage, or poor in-flight service, filing an EasyJet complaint can help you seek the compensation you deserve. In this guide, we’ll walk you through the various ways to complain about an EasyJet flight, ensuring your concerns are heard and addressed effectively.
Know Your Passenger Rights
Understanding your rights as a passenger is essential when dealing with EasyJet flight complaints. Under Regulation EU 261, which applies to EasyJet since it operates within the European Union, you are entitled to compensation for a range of flight disruptions. This regulation mandates payouts between €250 and €600, depending on the distance of the flight and the length of the delay.
Regulation EU 261 covers instances such as delayed or cancelled flights, denied boarding due to overbooking, and missed connections caused by previous flight delays. If you’ve experienced any of these inconveniences, it’s important to file an EasyJet complaint immediately. Knowing your rights ensures that you can effectively advocate for the compensation you’re legally owed.
Types of EasyJet Complaints
EasyJet tries to make flying easy, but things can go wrong. Knowing when and how to complain can help you get a better outcome. Here are the situations where you should complain to EasyJet:
- ⏳ Flight Delays: If your EasyJet flight is delayed by 3+ hours based on the arrival time at your destination, you may be entitled to compensation. Using the EasyJet complaint form will help you claim what you’re owed under EU 261 regulations.
- ❌ Cancelled Flights: If EasyJet cancels your flight without notice, you may be due a refund and extra compensation. Make your case.
- 🚫 Overbooked Flights: Being bumped from your seat due to overbooking is a complaint and a potential compensation opportunity.
- 🛑 Denied Boarding: If you are denied boarding due to operational reasons, EasyJet must provide compensation. Follow the airline complaints procedure to ensure proper reimbursement.
- 🧳 Delayed and Lost Bags: Baggage issues can be a real pain. If EasyJet mishandles your baggage and it’s delayed, damaged, or lost, you can complain to get compensation for replacement items or the value of the lost luggage.
- 👎 Poor Service: From booking problems to in-flight issues, if you feel EasyJet is falling short, complaining will get you a response and maybe some goodwill.
Remember, EasyJet will try to sort things out, but a clear and timely complaint will get you the best outcome. Don’t let travel troubles go unreported—your feedback matters to make flying better for everyone.
Ways to Complain to EasyJet
Everyone knows EasyJet ranks low in customer satisfaction. But you have to make your voice heard if you’ve had a bad experience. So you’re wondering, “How do I contact EasyJet about a complaint?” Here are the ways:
Live Chat
The live chat on EasyJet’s website is a bot combined with human customer service. You’ll initially talk to the bot, which can handle most questions and issues. If the bot can’t fix your problem, you’ll be passed to a live agent. The live agent is available during EasyJet’s phone support hours, so this is a good option if you need help now.
Complaints Email Address
EasyJet doesn’t have a published complaints email, but they do have an online EasyJet complaints form to submit your issues. This form is comprehensive and allows you to choose from categories like onboard experience, booking issues, damaged luggage, flight disruption, etc. Just select the relevant category and fill in the text boxes to explain your complaint. This way, your issue will be sent to the right department, and the EasyJet complaints process will be much faster.
Phone Number
EasyJet doesn’t have a specific complaints phone number, but you can still call them for help. In the UK, the number is +44 113 868 4151. Different countries have different numbers and procedures to contact EasyJet. The phone lines are open Monday to Friday 09:00 to 22:00 CET, Saturday 09:00 to 19:00, and Sunday 10:00 to 19:00. This is good for immediate issues and another way to get help if you want to know how to complain to EasyJet.
EasyJet Complaints Form Online – How to Fill Out
Filling out an EasyJet complaint form is easy when you use FlightRefunder. We simplify the complaint process and have a higher success rate than if you were to do it yourself. Here’s how you can complete an EasyJet flight delay or EasyJet flight cancellation claim form through us:
- Go to the Complaint Submission Page: Navigate to the complaint submission section on FlightRefunder website.
- Enter Your Flight Details: Enter your departure airport and final destination airport and then click “Check compensation”.
- Follow the Prompts: The system will then ask you a series of questions to determine if you are eligible for compensation.
- Add More Information: If you meet the minimum requirements for compensation we will ask you to add more information about your flight and the issue you experienced.
- Sit Back and Let Us Do the Rest: Once you’ve entered all the information we need, we take care of the rest. So you can focus on more important things while we work on getting your compensation.
FAQ
You have several ways to report an EasyJet complaint. You can use the live chat on their website, fill in the EasyJet complaint form, or call their customer service number. Each has its own advantages, so choose the one that suits you and your urgency.
The quickest way to report an EasyJet complaint is through the online complaint form. This way, you can categorize your issue accurately and ensure it reaches the right department. Plus, it helps you document your complaint formally, which can be useful if you need to follow up.
EasyJet’s response time to complaints can vary, but they aim to respond within 28 days. The complexity of your issue may affect how quickly they get back to you. For simpler cases, you might get a response sooner, while more complex issues may take longer.