AI Content Disclaimer

Artificial Intelligence (AI) is reshaping how online services work. We want to be transparent about the ways we use AI to enhance FlightRefunder. This page outlines our guiding principles, areas of AI use and its limitations.

Our Principles for Using AI

1. AI as a supporting tool: We believe AI can enhance efficiency and creativity, but it is always secondary to human expertise. AI assists rather than replaces people.
2. Human oversight and accountability: All AI‑assisted content is reviewed and edited by our human experts. Our editors verify facts, cross‑check regulations, and ensure that information aligns with current aviation compensation laws.
3. Gradual and measured integration: AI technology is evolving rapidly. We adopt new tools carefully, testing their impact on the quality and accuracy of our outputs, and only integrate those that bring real improvements.
4. Transparency in AI use: Being open about our AI use helps our community understand the origin of information and builds confidence in our brand.
5. Maintaining quality and integrity: We ensure that AI tools do not compromise the integrity of our work. Editors check all outputs for accuracy, tone and clarity before publication or communication.

How We Use AI

Informational Content and Research

• Drafting and research assistance: AI helps us identify relevant regulations, case studies and news about flight delays, cancellations and overbooking. It assists in outlining articles and generating preliminary text. Our editorial team writes most of our content and uses AI mainly for preliminary research and structure.
• Topic discovery: We use AI‑driven tools to monitor the aviation industry and identify emerging topics that matter to travellers and passengers. This ensures we cover the latest changes in compensation rules and travellers’ rights.
• Language translation: AI translation systems allow us to provide content in multiple languages. After AI translates a draft, human linguists review it to ensure it is accurate and culturally appropriate.

Visual and Multimedia Content

• Illustrations and infographics: For some blog posts, we use AI‑driven tools to generate neutral illustrations, diagrams or infographics. These images are purely illustrative; they do not depict real events or people. Our design team reviews all AI‑created visuals for clarity and suitability.
• Post‑production editing: Occasionally, AI is used to improve the quality of photos or videos (e.g., noise reduction or colour correction). All AI‑edited multimedia goes through manual checks.

Internal Operations

• Workflow optimisation: AI helps prioritise customer enquiries, summarise claim details and organise documents. This support frees our specialists to focus on complex tasks and improves our response times.
• Content scheduling: We use AI‑powered scheduling tools to publish content at times when our audience is most active. The text itself, however, is authored and approved by humans.

Limitations of AI Use

• Possibility of errors and bias: AI systems can produce inaccuracies, outdated information or unintended biases. We strive to minimise these risks through human oversight but cannot guarantee complete accuracy.
• No substitute for professional advice: Our content is for informational purposes only. Even with AI assistance, articles and automated responses are not legal or financial advice. 
• Policy updates: AI technology and regulations evolve rapidly. We will update this page to reflect changes in our practices, relevant laws or industry standards as needed.