About Us

Missed a flight or stuck with endless delays? We will end your travel nightmare. FlightRefunder saves your time: we connect you with rights experts to handle your claim – quickly and efficiently. Fill in the form, and we will take care of the rest. Your claim, our mission – simple as that.

Meet the FlightRefunder Team

Vlad Polyanskiy

Growth Manager

Vlad leads FlightRefunder’s growth with a love for travel and know-how in airline rules. Living as a digital nomad in Asia, he’s visited over 40 countries and is a pro at handling flight delays and cancellations, especially under EU261 rules. Vlad’s global travels help him score refunds, like during a Bangkok delay, and tackle tricky airline rules for travelers.

Daria Volochniuk

Strategic Partner

Daria shaped FlightRefunder’s strategy and built strong industry ties, helping achieve a 98% success rate in claims. She made the process quick — just five minutes to file. A keen traveler, she’s visited over 20 European countries, from Portugal’s coast to the Nordic fjords, and knows the real challenges air passengers face.

Bohdana Nosenok

Content Strategist

Bohdana has a PhD in cultural studies, a background in human rights, and lots of travel experience. She leads content at FlightRefunder, making sure everything is clear and useful. After flying through dozens of European airports, she knows their rules and common issues — so she can help people get compensation more easily.

Yurii Moskalenko

Expert in Flight Rights

Yurii, a trained lawyer with a background in economics, knows aviation laws inside out. He hikes in the mountains and understands firsthand how important travel insurance can be. Yurii creates clear, practical guides to help travelers stand up for their rights and navigate flight issues with confidence.

Vlad Vivdenko

SEO Manager

Vlad is a self-made explorer who prefers to chart his own routes without relying on travel agencies. With deep expertise in SEO, marketing, and digital strategy, he’s also the go-to person when things go wrong on a trip. Whether it’s a cancelled flight or missing luggage, Vlad knows exactly where to find the latest, most reliable information to help travelers take the right steps fast.

Our Story

Born in Ukraine💛💙 during challenging times, FlightRefunder represents the resilience, determination, and innovation of our team.

We are a 100% Ukrainian-owned company, bringing the same fighting spirit that defines our nation to helping travelers worldwide reclaim their rights.

Our Values

Integrity We are committed to honesty and fairness in everything we do.
Empathy We focus on making the claims process simple and stress-free.
Efficiency We use advanced tools and expertise to deliver fast results.
Innovation We improve our methods to offer the best solutions for travelers.
Customer first Your rights and satisfaction are our top priorities.

Our Mission Statement

We fight for travelers. We turn flight frustrations into fair compensation. Quick, easy claims. No hassle. Your money, your right.

Our Expertise in Flight Compensation

We help travelers cut through the confusion of flight compensation. Our team knows the rules inside out, including: We keep track of the latest changes so you don’t miss out on what you are owed.

EU Regulation 261/2004:

The go-to rule book for passenger rights in the European Union

EU Regulation 181/2011:

It protects train passengers with rules for compensation and assistance during cancellations, delays, or denied boarding

EU Directive 2001/11/EC:

This directive concerns the rights of passengers with disabilities and reduced mobility

EU Regulation 1177/2010:

This regulation establishes common rules on the rights of passengers in case of accidents

Montreal Convention 1999:

International guidelines that protect travelers Specific airline compensation laws across different countries

Directive EU 2015/2302:

It protects travelers booking package holidays with rights. It covers cancellations and organizer responsibilities.

Our Technology and Approach

We are more than just another website
We are a tech-powered solution that makes getting flight compensation simple. Our systems are fast, secure, and designed to protect your information. With each claim we process, we get smarter and more efficient.}

We provide passengers with an affordable and easy way to claim airline compensation, using a No-Win, No-Fee pricing model.
Growing and Improving
As a new service, we are always listening and learning. We are committed to improving our technology and hearing from travelers like you. Your feedback helps us get better at what we do.

How We Process Claims: Behind the Scenes

We don’t just take your flight details at face value. Our team uses cutting-edge technology and industry databases to double-check flight disruption records. This ensures your claim is valid and well-supported before it reaches the airline. This reduces unnecessary disputes and speeds up the payout process.

We have teamed up with Skycop and Travelwiseway – two powerhouses in flight compensation. By working together, we make sure your claim gets the attention it deserves. Think of us as your personal flight compensation squad.

We monitor real-time flight data and historical records to track exactly when and why a delay or cancellation occurred. This data-driven approach lets us prove your claim’s validity, even if the airline initially says otherwise. We leave no stone unturned, so your case is built on solid evidence.

Our Promise to You

We believe in keeping things simple and honest. Our approach is straightforward:

Fair pricing
Competitive rates that won’t break the bank
No hidden costs
Zero admin or wire fees, ever
Fully online process
Claims handled digitally, no printing or mailing
Crystal-clear communication
We’ll always explain exactly what’s happening
Realistic expectations
No false promises, just genuine help
Advanced technology
Backed by superior EU flight data and efficient processes

We work hard to get you the compensation you deserve. No complicated legal mumbo-jumbo – just straightforward help when you need it most.

FlightRefunder

No Stress
Our expert team handles your full claim – with a 98% success rate
Regular Updates
We update you at every step – all your questions get answered
Trusted Experts
With over 7 years of proven results – industry experience you trust
No Upfront Fees
You only pay when we win your case – no hidden costs at all

Check Compensation

Claim by Yourself

It’s Free
You don’t pay to begin your claim – no upfront payment is needed
Lots of Stress
Airlines often delay or deny claims – the result is not assured
Complex Process
Dealing with airlines is stressful – and the result is uncertain
Upfront Costs
Court cases may need prepayment – legal costs can be very high

Hire a Lawyer

Full Control
You manage the full process yourself – from start through to finish
Higher Fees
Legal fees and court costs add up – especially in long cases
Time-Consuming
The process takes hours of effort – and no success is certain
Risk of Losing Money
You may not get back your money – if the case does not succeed