Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. According to EU261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
The EU 261 is the legislation that deals with the rights of air passengers. More precisely, this legislation covers diverse cases, including rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with fairness and care. If the situation occurs because of the airline’s fault, any traveler who experienced certain inconveniences has a right to receive compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 includes rules concerning the process of compensation, including aid to people experiencing issues with flights. In particular, the amount of compensation you can expect to receive is up to 600 euros per person. This sum ranges, according to your circumstances.
Compensation for West Air Flight Cancellation
First and foremost, travelers need to know that the airline must inform them about the flight cancellation. In case the airline informs you under fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for West Air Flight Delay
When a flight is delayed for three or more hours, the airline is required to provide compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care refers to a specific aspect of EU Regulation 261/2004, which establishes common rules on assistance and compensation to passengers in cases of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU 261 requires airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:
- Meals and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can get reimbursement. In this case, you should be aware that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, West Air isn’t a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim West Air Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will make every effort to get you your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
21.06.202523:20 | West Air (China) 6564 | Lanzhou (LHW) Zhengzhou (CGO) | cancelled | Claim Refund |
21.06.202520:15 | West Air (China) 6414 | Hefei (Luogang Airport) (HFE) Zhuhai (ZUH) | cancelled | Claim Refund |
21.06.202519:00 | West Air (China) 6564 | Kashi (KHG) Lanzhou (LHW) | cancelled | Claim Refund |
21.06.202516:00 | West Air (China) 6414 | Hohhot (HET) Hefei (Luogang Airport) (HFE) | cancelled | Claim Refund |
21.06.202514:00 | West Air (China) 6563 | Lanzhou (LHW) Kashi (KHG) | cancelled | Claim Refund |
21.06.202512:45 | West Air (China) 6413 | Hefei (Luogang Airport) (HFE) Hohhot (HET) | cancelled | Claim Refund |
21.06.202511:05 | West Air (China) 6563 | Zhengzhou (CGO) Lanzhou (LHW) | cancelled | Claim Refund |
21.06.202509:20 | West Air (China) 6401 | Hefei (Luogang Airport) (HFE) Kunming (KMG) | delayed | Claim Refund |
20.06.202509:05 | West Air (China) 6480 | Jinjiang (JJN) Zhengzhou (CGO) | cancelled | Claim Refund |
19.06.202523:00 | West Air (China) 6276 | Qingdao (TAO) Chongqing (CKG) | delayed | Claim Refund |
19.06.202519:15 | West Air (China) 6222 | Tianjin (TSN) Ganzhou (KOW) | delayed | Claim Refund |
19.06.202511:05 | West Air (China) 6563 | Zhengzhou (CGO) Lanzhou (LHW) | delayed | Claim Refund |
18.06.202506:10 | West Air (China) 6237 | Chongqing (CKG) Tianjin (TSN) | delayed | Claim Refund |
17.06.202515:50 | West Air (China) 6221 | Ganzhou (KOW) Tianjin (TSN) | delayed | Claim Refund |
17.06.202514:00 | West Air (China) 6563 | Lanzhou (LHW) Kashi (KHG) | delayed | Claim Refund |
17.06.202513:20 | West Air (China) 6389 | Zhengzhou (CGO) Korla (KRL) | delayed | Claim Refund |
17.06.202511:05 | West Air (China) 6563 | Zhengzhou (CGO) Lanzhou (LHW) | delayed | Claim Refund |
17.06.202509:20 | West Air (China) 6401 | Hefei (Luogang Airport) (HFE) Kunming (KMG) | delayed | Claim Refund |
16.06.202516:35 | West Air (China) 6416 | Hefei (Luogang Airport) (HFE) Chongqing (CKG) | delayed | Claim Refund |
16.06.202514:10 | West Air (China) 7655 | Hefei (Luogang Airport) (HFE) Xiamen (XMN) | delayed | Claim Refund |
16.06.202513:00 | West Air (China) 7373 | Hefei (Luogang Airport) (HFE) Changchun (CGQ) | delayed | Claim Refund |
14.06.202519:00 | West Air (China) 6564 | Kashi (KHG) Lanzhou (LHW) | delayed | Claim Refund |
14.06.202517:05 | West Air (China) 6285 | Hefei (Luogang Airport) (HFE) Hailar (HLD) | delayed | Claim Refund |
14.06.202511:05 | West Air (China) 6563 | Zhengzhou (CGO) Lanzhou (LHW) | delayed | Claim Refund |
13.06.202518:10 | West Air (China) 6388 | Korla (KRL) Chongqing (CKG) | delayed | Claim Refund |
13.06.202509:05 | West Air (China) 6480 | Jinjiang (JJN) Zhengzhou (CGO) | delayed | Claim Refund |
12.06.202519:00 | West Air (China) 6564 | Kashi (KHG) Lanzhou (LHW) | delayed | Claim Refund |
12.06.202514:00 | West Air (China) 6563 | Lanzhou (LHW) Kashi (KHG) | delayed | Claim Refund |
12.06.202512:45 | West Air (China) 7643 | Hefei (Luogang Airport) (HFE) Zhuhai (ZUH) | delayed | Claim Refund |
12.06.202511:05 | West Air (China) 6563 | Zhengzhou (CGO) Lanzhou (LHW) | delayed | Claim Refund |
12.06.202509:30 | West Air (China) 6238 | Tianjin (TSN) Chongqing (CKG) | delayed | Claim Refund |
12.06.202506:15 | West Air (China) 6243 | Zhengzhou (CGO) Zhuhai (ZUH) | cancelled | Claim Refund |
11.06.202512:45 | West Air (China) 7643 | Hefei (Luogang Airport) (HFE) Zhuhai (ZUH) | delayed | Claim Refund |
11.06.202506:15 | West Air (China) 6243 | Zhengzhou (CGO) Zhuhai (ZUH) | cancelled | Claim Refund |
10.06.202516:25 | West Air (China) 6280 | Dalian (DLC) Zhengzhou (CGO) | delayed | Claim Refund |
10.06.202512:45 | West Air (China) 7643 | Hefei (Luogang Airport) (HFE) Zhuhai (ZUH) | delayed | Claim Refund |
09.06.202523:20 | West Air (China) 6570 | Changsha (CSX) Chongqing (CKG) | cancelled | Claim Refund |
09.06.202514:00 | West Air (China) 6363 | Jinjiang (JJN) Changsha (CSX) | cancelled | Claim Refund |
05.06.202515:50 | West Air (China) 6221 | Ganzhou (KOW) Tianjin (TSN) | delayed | Claim Refund |
04.06.202514:10 | West Air (China) 7655 | Hefei (Luogang Airport) (HFE) Xiamen (XMN) | cancelled | Claim Refund |
01.06.202514:10 | West Air (China) 7655 | Hefei (Luogang Airport) (HFE) Xiamen (XMN) | cancelled | Claim Refund |
01.06.202507:20 | West Air (China) 6323 | Hefei (Luogang Airport) (HFE) Guiyang (KWE) | cancelled | Claim Refund |
01.06.202506:35 | West Air (China) 6554 | Hefei (Luogang Airport) (HFE) Chongqing (CKG) | cancelled | Claim Refund |
31.05.202510:15 | West Air (China) 7643 | Dalian (DLC) Hefei (Luogang Airport) (HFE) | delayed | Claim Refund |
30.05.202507:10 | West Air (China) 6236 | Jinjiang (JJN) Guiyang (KWE) | delayed | Claim Refund |
29.05.202523:35 | West Air (China) 7204 | Hefei (Luogang Airport) (HFE) Guangzhou (CAN) | delayed | Claim Refund |
29.05.202523:20 | West Air (China) 6328 | Jinan (TNA) Chongqing (CKG) | cancelled | Claim Refund |
29.05.202520:10 | West Air (China) 7374 | Hefei (Luogang Airport) (HFE) Sanya (SYX) | delayed | Claim Refund |
29.05.202519:45 | West Air (China) 6559 | Hefei (Luogang Airport) (HFE) Kunming (KMG) | cancelled | Claim Refund |
29.05.202519:15 | West Air (China) 7644 | Hefei (Luogang Airport) (HFE) Dalian (DLC) | delayed | Claim Refund |
29.05.202516:35 | West Air (China) 6266 | Jinan (TNA) Chongqing (CKG) | delayed | Claim Refund |
29.05.202516:15 | West Air (China) 6335 | Jinan (TNA) Guiyang (KWE) | cancelled | Claim Refund |
28.05.202511:50 | West Air (China) 6220 | Zhoushan (HSN) Fuyang (FUG) | cancelled | Claim Refund |
28.05.202509:15 | West Air (China) 6526 | Wenzhou (WNZ) Guiyang (KWE) | delayed | Claim Refund |
27.05.202523:30 | West Air (China) 6264 | Zhuhai (ZUH) Chongqing (CKG) | cancelled | Claim Refund |
27.05.202520:15 | West Air (China) 6414 | Hefei (Luogang Airport) (HFE) Zhuhai (ZUH) | cancelled | Claim Refund |
27.05.202515:50 | West Air (China) 6221 | Ganzhou (KOW) Tianjin (TSN) | delayed | Claim Refund |
27.05.202508:10 | West Air (China) 6493 | Hefei (Luogang Airport) (HFE) Dalian (DLC) | cancelled | Claim Refund |
26.05.202523:35 | West Air (China) 7204 | Hefei (Luogang Airport) (HFE) Guangzhou (CAN) | delayed | Claim Refund |
26.05.202520:10 | West Air (China) 6414 | Hefei (Luogang Airport) (HFE) Zhuhai (ZUH) | delayed | Claim Refund |
26.05.202520:00 | West Air (China) 6411 | Hefei (Luogang Airport) (HFE) Shanghai (XIY) | cancelled | Claim Refund |
26.05.202514:30 | West Air (China) 6389 | Zhengzhou (CGO) Korla (KRL) | delayed | Claim Refund |
25.05.202514:00 | West Air (China) 6363 | Jinjiang (JJN) Changsha (CSX) | delayed | Claim Refund |
25.05.202513:00 | West Air (China) 7373 | Hefei (Luogang Airport) (HFE) Changchun (CGQ) | delayed | Claim Refund |
25.05.202512:45 | West Air (China) 6413 | Hefei (Luogang Airport) (HFE) Hohhot (HET) | delayed | Claim Refund |
25.05.202509:45 | West Air (China) 6362 | Xiamen (XMN) Zhengzhou (CGO) | delayed | Claim Refund |
24.05.202515:50 | West Air (China) 6221 | Ganzhou (KOW) Tianjin (TSN) | delayed | Claim Refund |
24.05.202510:15 | West Air (China) 7643 | Dalian (DLC) Hefei (Luogang Airport) (HFE) | delayed | Claim Refund |
24.05.202509:45 | West Air (China) 6362 | Xiamen (XMN) Zhengzhou (CGO) | delayed | Claim Refund |
23.05.202520:10 | West Air (China) 7374 | Hefei (Luogang Airport) (HFE) Sanya (SYX) | delayed | Claim Refund |
22.05.202521:30 | West Air (China) 6244 | Zhuhai (ZUH) Zhengzhou (CGO) | delayed | Claim Refund |
22.05.202518:05 | West Air (China) 6243 | Zhengzhou (CGO) Zhuhai (ZUH) | delayed | Claim Refund |
22.05.202512:45 | West Air (China) 7643 | Hefei (Luogang Airport) (HFE) Zhuhai (ZUH) | delayed | Claim Refund |
22.05.202509:30 | West Air (China) 6238 | Tianjin (TSN) Chongqing (CKG) | delayed | Claim Refund |
22.05.202506:10 | West Air (China) 6237 | Chongqing (CKG) Tianjin (TSN) | delayed | Claim Refund |
21.05.202515:50 | West Air (China) 6221 | Ganzhou (KOW) Tianjin (TSN) | delayed | Claim Refund |
20.05.202523:35 | West Air (China) 7204 | Hefei (Luogang Airport) (HFE) Guangzhou (CAN) | delayed | Claim Refund |
20.05.202520:15 | West Air (China) 6557 | Hefei (Luogang Airport) (HFE) Zhuhai (ZUH) | delayed | Claim Refund |
20.05.202520:10 | West Air (China) 7374 | Hefei (Luogang Airport) (HFE) Sanya (SYX) | delayed | Claim Refund |
20.05.202515:50 | West Air (China) 6221 | Ganzhou (KOW) Tianjin (TSN) | delayed | Claim Refund |
19.05.202513:35 | West Air (China) 6282 | Jinjiang (JJN) Zhengzhou (CGO) | delayed | Claim Refund |
18.05.202516:25 | West Air (China) 6308 | Changsha (CSX) Jinan (TNA) | delayed | Claim Refund |
17.05.202517:30 | West Air (China) 6494 | Dalian (DLC) Hefei (Luogang Airport) (HFE) | delayed | Claim Refund |
17.05.202509:30 | West Air (China) 6238 | Tianjin (TSN) Chongqing (CKG) | delayed | Claim Refund |
17.05.202507:10 | West Air (China) 6236 | Jinjiang (JJN) Guiyang (KWE) | delayed | Claim Refund |
17.05.202506:10 | West Air (China) 6237 | Chongqing (CKG) Tianjin (TSN) | delayed | Claim Refund |
16.05.202509:30 | West Air (China) 6238 | Tianjin (TSN) Chongqing (CKG) | delayed | Claim Refund |
16.05.202506:10 | West Air (China) 6237 | Chongqing (CKG) Tianjin (TSN) | delayed | Claim Refund |
14.05.202520:30 | West Air (China) 6393 | (WDS) Hefei (Luogang Airport) (HFE) | cancelled | Claim Refund |
14.05.202516:45 | West Air (China) 6393 | Gonggar (LXA) (WDS) | cancelled | Claim Refund |
14.05.202516:35 | West Air (China) 6266 | Jinan (TNA) Chongqing (CKG) | delayed | Claim Refund |
14.05.202513:10 | West Air (China) 6394 | (WDS) Gonggar (LXA) | cancelled | Claim Refund |
14.05.202510:50 | West Air (China) 6394 | Hefei (Luogang Airport) (HFE) (WDS) | cancelled | Claim Refund |
13.05.202516:30 | West Air (China) 6306 | Shantou (SWA) Chongqing (CKG) | delayed | Claim Refund |
13.05.202514:10 | West Air (China) 6221 | Chongqing (CKG) Ganzhou (KOW) | delayed | Claim Refund |
12.05.202520:10 | West Air (China) 6557 | Hefei (Luogang Airport) (HFE) Zhuhai (ZUH) | delayed | Claim Refund |
12.05.202520:10 | West Air (China) 7374 | Hefei (Luogang Airport) (HFE) Sanya (SYX) | delayed | Claim Refund |
12.05.202519:05 | West Air (China) 6559 | Hefei (Luogang Airport) (HFE) Kunming (KMG) | cancelled | Claim Refund |
09.05.202516:25 | West Air (China) 6280 | Dalian (DLC) Zhengzhou (CGO) | delayed | Claim Refund |
09.05.202509:45 | West Air (China) 6348 | Jinjiang (JJN) Chongqing (CKG) | delayed | Claim Refund |
