Passengers of Turkmenistan Airlines who have faced a flight cancellation or delay have a legal right to compensation. According to EU 261/2004, airlines must compensate passengers in case of a significant disruption. In this article, we’ll examine your rights and the steps you need to take to get the compensation you are entitled to from the airline.
Turkmenistan Airlines Flight Delay or Cancellation Compensation
Before claiming the Turkmenistan Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Turkmenistan Airlines Compensation for Flight Delay
In line with UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s crucial to note that this flight delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you arrive at your destination airport.
Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you may not receive compensation for every flight delay. Turkmenistan Airlines isn’t required to compensate passengers when extraordinary circumstances they cannot control arise. This includes severe weather conditions, airport issues, or air traffic controller strikes. In such situations, you will usually not be given compensation as it is not the airline’s fault.
Turkmenistan Airlines Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to notify passengers of flight cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, based on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two criteria: the distance of the flight and the length of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Turkmenistan Airlines doesn’t have to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Turkmenistan Airlines Flights Covered By EU 261/2004?
EU 261 applies to all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Turkmenistan Airlines isn’t a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Turkmenistan Airlines
If your travel plans have been affected by a flight cancellation or delay with Turkmenistan Airlines, it’s important to be aware that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws comprehensively and will strive to obtain your rightful compensation. You are only charged if we win your case.
These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re entitled to. You might have plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Turkmenistan Airlines goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Turkmenistan Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Turkmenistan Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Turkmenistan Airlines arranges hotel accommodation. This covers transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Turkmenistan Airlines cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This flexibility is essential for minimizing travel disruptions and helping passengers to handle unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Turkmenistan Airlines will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Turkmenistan Airlines will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Turkmenistan Airlines will assist in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
19.06.202512:35 | Turkmenistan Airlines 228 | Dashoguz (TAZ) Mary (MYP) | delayed | Claim Refund |
17.06.202514:40 | Turkmenistan Airlines 230 | Dashoguz (TAZ) Mary (MYP) | delayed | Claim Refund |
09.06.202510:45 | Turkmenistan Airlines 818 | Dubai (DXB) Ashgabat (ASB) | delayed | Claim Refund |
05.06.202514:25 | Turkmenistan Airlines 126 | Mary (MYP) Ashgabat (ASB) | delayed | Claim Refund |
05.06.202512:35 | Turkmenistan Airlines 228 | Dashoguz (TAZ) Mary (MYP) | delayed | Claim Refund |
03.06.202514:25 | Turkmenistan Airlines 126 | Mary (MYP) Ashgabat (ASB) | delayed | Claim Refund |
02.06.202521:30 | Turkmenistan Airlines 3218 | Ulaanbaatar (ULN) Ashgabat (ASB) | delayed | Claim Refund |
30.05.202510:45 | Turkmenistan Airlines 812 | Dubai (DXB) Ashgabat (ASB) | delayed | Claim Refund |
27.05.202514:25 | Turkmenistan Airlines 126 | Mary (MYP) Ashgabat (ASB) | delayed | Claim Refund |
27.05.202512:35 | Turkmenistan Airlines 228 | Dashoguz (TAZ) Mary (MYP) | delayed | Claim Refund |
23.05.202510:45 | Turkmenistan Airlines 812 | Dubai (DXB) Ashgabat (ASB) | delayed | Claim Refund |
22.05.202512:35 | Turkmenistan Airlines 228 | Dashoguz (TAZ) Mary (MYP) | delayed | Claim Refund |
20.05.202512:35 | Turkmenistan Airlines 228 | Dashoguz (TAZ) Mary (MYP) | delayed | Claim Refund |
15.05.202514:25 | Turkmenistan Airlines 126 | Mary (MYP) Ashgabat (ASB) | delayed | Claim Refund |
15.05.202512:35 | Turkmenistan Airlines 228 | Dashoguz (TAZ) Mary (MYP) | delayed | Claim Refund |
14.05.202515:35 | Turkmenistan Airlines 136 | Mary (MYP) Ashgabat (ASB) | delayed | Claim Refund |
14.05.202513:20 | Turkmenistan Airlines 232 | Turkmenbashi (KRW) Mary (MYP) | delayed | Claim Refund |
13.05.202514:25 | Turkmenistan Airlines 126 | Mary (MYP) Ashgabat (ASB) | delayed | Claim Refund |
09.05.202516:00 | Turkmenistan Airlines 114 | Dashoguz (TAZ) Ashgabat (ASB) | delayed | Claim Refund |
09.05.202514:00 | Turkmenistan Airlines 236 | Turkmenbashi (KRW) Dashoguz (TAZ) | delayed | Claim Refund |
08.05.202514:25 | Turkmenistan Airlines 126 | Mary (MYP) Ashgabat (ASB) | delayed | Claim Refund |
08.05.202512:35 | Turkmenistan Airlines 228 | Dashoguz (TAZ) Mary (MYP) | delayed | Claim Refund |
07.05.202513:20 | Turkmenistan Airlines 232 | Turkmenbashi (KRW) Mary (MYP) | delayed | Claim Refund |
01.05.202512:35 | Turkmenistan Airlines 228 | Dashoguz (TAZ) Mary (MYP) | delayed | Claim Refund |
