Passengers of Utair who have faced a flight cancellation or delay have a legal right to compensation. According to EU Regulation 261/2004, airlines must compensate passengers if there’s a significant disruption. Here, we’ll examine your rights and the actions you need to take to get the compensation you have a right to from the airline.
Utair Flight Delay or Cancellation Compensation
Before claiming the Utair compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Utair Compensation for Flight Delay
According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim is the actual time you reach your destination airport.
Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation is determined by various criteria, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not always receive compensation for every flight delay. Utair is not obliged to compensate passengers when extraordinary circumstances outside their control occur. This includes severe weather conditions, problems at the airport, or a strike by air traffic controllers. In these instances, you will usually not be given compensation as it is not the airline’s fault.
Utair Compensation for Flight Cancellation
EU 261 states that airlines must notify passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. However, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The amount of compensation is determined based on two factors: the distance of the flight and the duration of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Utair isn’t required to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Utair Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
However, Utair is not a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Utair
If your travel plans have been affected by a flight cancellation or delay with Utair, it’s important to understand that you might be entitled to compensation under EU laws. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will do our best to get you your compensation. You are only charged if we win your case.
These steps will assist you in filing your claim quickly and improve your chances of obtaining the compensation you’re owed. You might have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Utair goes the extra mile to help passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Utair is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Utair offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Utair provides hotel accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Utair cancels a flight, passengers can choose to receive a full refund or rebook on an alternative flight. This option is crucial for minimizing travel inconveniences and helping passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Utair shall provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Utair shall arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Utair shall help in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
21.06.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
17.06.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
16.06.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
14.06.202514:05 | UTair Aviation 262 | Ekaterinburg (SVX) Uraj (URJ) | delayed | Claim Refund |
14.06.202510:50 | UTair Aviation 595 | Moscow (VKO) Usinsk (USK) | delayed | Claim Refund |
14.06.202510:05 | UTair Aviation 455 | Moscow (VKO) Nojabrxsk (NOJ) | delayed | Claim Refund |
12.06.202510:05 | UTair Aviation 455 | Moscow (VKO) Nojabrxsk (NOJ) | delayed | Claim Refund |
11.06.202510:30 | UTair Aviation 783 | Moscow (VKO) Antalya (AYT) | delayed | Claim Refund |
09.06.202501:25 | UTair Aviation 6413 | Ufa (UFA) Khanty-Mansiysk (HMA) | delayed | Claim Refund |
08.06.202520:40 | UTair Aviation 351 | Moscow (VKO) Khanty-Mansiysk (HMA) | delayed | Claim Refund |
07.06.202514:05 | UTair Aviation 262 | Ekaterinburg (SVX) Uraj (URJ) | delayed | Claim Refund |
07.06.202502:00 | UTair Aviation 431 | Surgut (SGC) (TLK) | delayed | Claim Refund |
06.06.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
06.06.202502:00 | UTair Aviation 431 | Surgut (SGC) (TLK) | delayed | Claim Refund |
04.06.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
03.06.202514:05 | UTair Aviation 262 | Ekaterinburg (SVX) Uraj (URJ) | delayed | Claim Refund |
02.06.202516:00 | UTair Aviation 802 | Dushanbe (DYU) Moscow (VKO) | delayed | Claim Refund |
02.06.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
31.05.202514:05 | UTair Aviation 262 | Ekaterinburg (SVX) Uraj (URJ) | delayed | Claim Refund |
30.05.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
29.05.202516:15 | UTair Aviation 186 | Novy Urengoy (NUX) Ufa (UFA) | delayed | Claim Refund |
27.05.202514:05 | UTair Aviation 262 | Ekaterinburg (SVX) Uraj (URJ) | delayed | Claim Refund |
26.05.202512:40 | UTair Aviation 185 | Ufa (UFA) Novy Urengoy (NUX) | delayed | Claim Refund |
26.05.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
25.05.202518:40 | UTair Aviation 375 | Moscow (VKO) Syktyvkar (SCW) | delayed | Claim Refund |
24.05.202510:50 | UTair Aviation 595 | Moscow (VKO) Usinsk (USK) | delayed | Claim Refund |
24.05.202510:05 | UTair Aviation 455 | Moscow (VKO) Nojabrxsk (NOJ) | delayed | Claim Refund |
23.05.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
22.05.202518:40 | UTair Aviation 375 | Moscow (VKO) Syktyvkar (SCW) | delayed | Claim Refund |
22.05.202500:25 | UTair Aviation 422 | Ufa (UFA) (TLK) | delayed | Claim Refund |
21.05.202518:40 | UTair Aviation 375 | Moscow (VKO) Syktyvkar (SCW) | delayed | Claim Refund |
21.05.202516:00 | UTair Aviation 802 | Dushanbe (DYU) Moscow (VKO) | cancelled | Claim Refund |
21.05.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
19.05.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
19.05.202506:40 | UTair Aviation 715 | Moscow (VKO) Dubai (DWC) | delayed | Claim Refund |
18.05.202505:00 | UTair Aviation 733 | Groznyj (GRV) Dubai (DWC) | delayed | Claim Refund |
17.05.202514:20 | UTair Aviation 736 | Dubai (DWC) Surgut (SGC) | delayed | Claim Refund |
16.05.202516:00 | UTair Aviation 9858 | Novy Urengoy (NUX) Tyumen (TJM) | delayed | Claim Refund |
16.05.202516:00 | UTair Aviation 802 | Dushanbe (DYU) Moscow (VKO) | cancelled | Claim Refund |
16.05.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | cancelled | Claim Refund |
15.05.202516:40 | UTair Aviation 456 | Nojabrxsk (NOJ) Moscow (VKO) | delayed | Claim Refund |
15.05.202516:00 | UTair Aviation 802 | Dushanbe (DYU) Moscow (VKO) | cancelled | Claim Refund |
15.05.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
14.05.202516:00 | UTair Aviation 802 | Dushanbe (DYU) Moscow (VKO) | cancelled | Claim Refund |
13.05.202507:50 | UTair Aviation 801 | Moscow (VKO) Dushanbe (DYU) | delayed | Claim Refund |
13.05.202506:40 | UTair Aviation 715 | Moscow (VKO) Dubai (DWC) | delayed | Claim Refund |
10.05.202516:40 | UTair Aviation 456 | Nojabrxsk (NOJ) Moscow (VKO) | delayed | Claim Refund |
08.05.202516:15 | UTair Aviation 186 | Novy Urengoy (NUX) Ufa (UFA) | delayed | Claim Refund |
07.05.202507:15 | UTair Aviation 454 | Tyumen (TJM) Moscow (VKO) | delayed | Claim Refund |
07.05.202507:00 | UTair Aviation 248 | Surgut (SGC) Moscow (VKO) | delayed | Claim Refund |
07.05.202502:00 | UTair Aviation 431 | Surgut (SGC) (TLK) | delayed | Claim Refund |
06.05.202514:05 | UTair Aviation 262 | Ekaterinburg (SVX) Uraj (URJ) | delayed | Claim Refund |
04.05.202521:00 | UTair Aviation 116 | Khanty-Mansiysk (HMA) Surgut (SGC) | cancelled | Claim Refund |
03.05.202514:05 | UTair Aviation 262 | Ekaterinburg (SVX) Uraj (URJ) | delayed | Claim Refund |
01.05.202513:40 | UTair Aviation 423 | (TLK) Ufa (UFA) | delayed | Claim Refund |
01.05.202502:00 | UTair Aviation 431 | Surgut (SGC) (TLK) | delayed | Claim Refund |
30.04.202521:40 | UTair Aviation 824 | (GYD) Surgut (SGC) | cancelled | Claim Refund |
30.04.202519:10 | UTair Aviation 591 | Moscow (VKO) Ufa (UFA) | delayed | Claim Refund |
30.04.202518:45 | UTair Aviation 6410 | Igarka (IAA) Ufa (UFA) | cancelled | Claim Refund |
30.04.202512:10 | UTair Aviation 226 | Uraj (URJ) Tyumen (TJM) | cancelled | Claim Refund |
